Hill Funeral Home & Cremation Services — Sumner, WA

Hill Funeral Home & Cremation Services is a corporate-owned, full-service funeral home in Sumner, WA, operating as part of Foundation Partners Group and currently serving families from its Sumner location under a transitional arrangement with the Curnow Funeral and Cremation Service brand. The Sumner location holds a 4.5/5 rating across 166 Google reviews, reflecting generally strong satisfaction with staff compassion and accessibility. The funeral home traces its community roots to 1908 and offers services ranging from direct cremation to full traditional burial, with noted capabilities in veterans' services and complimentary grief counseling.

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Locations

Primary Location 1504 Main St., Sumner, WA 98390 Phone: (253) 200-0811 Hours: Open 24 hours, 7 days a week

This location currently serves as the operational base for both the Hill Funeral Home brand and the Curnow Funeral and Cremation Service team during a transitional period. According to Afterall.com, families seeking assistance are currently served by the Curnow team at the Sumner address, with services provided under the Hill Funeral Home brand. A separate Hill Funeral Home location at 217 E. Pioneer, Puyallup, WA 98372 exists but is not currently operational as a standalone site; its team has temporarily relocated to Sumner during a transition, with plans to reopen at the Puyallup location in the future.

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Services

According to its Yelp profile and provider website, Hill Funeral Home & Cremation Services offers:

• Cremation services, including direct/simple cremation
• Full-service burial
• Memorial services
• Veterans' services ("patriotic sendoff" referenced in Yelp listing)
• Pre-planning and pre-need arrangements, including the ability to lock in cremation costs in advance (noted on Afterall.com)
• Complimentary grief counseling, referenced positively by multiple reviewers
• Out-of-state transportation, referenced in a Google review

No data is available in the provided sources confirming whether an on-site crematory or owned cemetery is part of this location's facilities.

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Pricing

No General Price List (GPL) data was available in the provided sources for this location. Third-party pricing data was not included in the web results either. One Google reviewer described the pricing as "reasonably" priced, and the provider's Afterall.com listing notes the ability to pre-pay and lock in cremation costs, but no specific figures were provided.

Families are encouraged to request the General Price List directly from the funeral home, which is required by the FTC Funeral Rule to be provided upon request in person or by phone.

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Reviews

Aggregate Rating: 4.5/5 based on 166 Google reviews

Positive Themes

1. Compassionate and patient staff Multiple reviewers highlight the warmth and approachability of the team. Holly D. writes: "The team we worked with was so approachable, patient with my many questions and handled the transporting of my mother seamlessly out of state. The staff made this difficult time so much more bearable." Jo-el Odell echoes this: "They were so kind and compassionate and helped us through every step in the process."

2. Low-pressure approach Rich Rucker described a notably respectful experience when arranging a simple cremation: "She did not suggest or recommend any additional services or products. I felt calm and reassured in dealing with her." This is a meaningful positive for families concerned about upselling.

3. Grief counseling and value Linda Johnson noted both the value and an ancillary benefit: "They were priced reasonably and made it an easy process. Their free grief counseling is the best!!"

Concerns and Negative Patterns

Two distinct complaint threads are worth noting:

Communication and responsiveness issues appear in more than one source. Google reviewer Jane Hansen (2/5) describes an experience where unreturned phone calls became a serious problem: "There was no phone calls that ever got returned so the day before his burial, we had to go in person to make sure that things were handled." She also cited an excessive wait for a death certificate. Separately, a reviewer on Legacy.com issued a stronger warning, alleging staff hung up on them and refused to return calls, also citing unkempt grounds and noting that "others have had similar complaints and regretted using them."

Facility upkeep was flagged on Legacy.com, with one reviewer describing the grounds as "unkept and run down." This cannot be independently verified from the data provided, but it is worth noting.

While the overall Google rating remains strong, the pattern of communication complaints across multiple platforms (Google and Legacy.com) is worth monitoring.

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Ownership

Hill Funeral Home & Cremation Services is corporate-owned, operating under Foundation Partners Group, a privately held funeral home consolidator headquartered in Orlando, FL. The Hill brand dates to 1908, making it a longstanding community institution prior to corporate acquisition. The Curnow Funeral and Cremation Service brand, which now shares the Sumner facility, also transferred ownership to new ownership at some point prior to the current arrangement, as noted in a MapQuest reviewer comment: "the company had transferred ownership to a new owner."

The current transitional operating structure — Hill Funeral Home families being served by the Curnow team at the Sumner location — reflects an ongoing consolidation or rebranding process within the Foundation Partners Group portfolio. Families should be aware that while the Hill name carries significant local history, day-to-day operations are managed within a corporate framework.

Foundation Partners Group is not publicly traded.

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Accreditations

• BBB: No BBB accreditation or rating specific to this Sumner, WA location was found in the available data. The BBB link provided corresponds to a Hill Funeral Home in Westerville, OH — a different business — and should not be attributed to this location.
• No professional memberships, state licensing details, or awards data were available in the provided sources.

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Conclusion

Hill Funeral Home & Cremation Services offers families in Sumner and the greater Puyallup area access to a full range of funeral and cremation services backed by more than a century of community presence, now operating under the corporate umbrella of Foundation Partners Group. The majority of reviewers report a warm, low-pressure experience, and the complimentary grief counseling stands out as a genuinely useful offering. However, a recurring pattern of communication complaints — unreturned calls and delays in critical paperwork — across both Google and Legacy.com is a meaningful concern for families who will need reliable, timely contact during an already stressful time. Families considering this provider are encouraged to establish clear points of contact and timelines in writing at the outset of arrangements.