The funeral director was very nice and helpful no extra charges. I would use them again

They told me I had to pay an extra $200.00 for afterhours service for picking up my Mom. They said their hours were 8 to 5 They were called at 4:00 p.m. and it took them 2 and a half hours to get Mom. I told them I would not pay that, it was not my fault it took them 2 and half hours to come. Mom…

We arranged for the cremation and paid in full. Now the ashes are being held for ransom. They called 8 days after payment asking for SS number that they could not find on their paperwork. Said that if we wanted cremation done sooner we would have to pay$450 extra. We had to return home and was told …

The day my mom passed we call the card in her purse with the phone number for American Memorial Funeral Directors. We spoke with James Colt from the Tacoma office. We called first to let them know and they said they would send a disposal vehicle to pick our mom up. Really a "disposal vehicle". We …

Extremely disappointed in the initial meeting with Barbara at the Everett location. Never once we were offered condolences. She was extremely disorganized and made the meeting drag out to well over 2 1/2 hours. She could not remember the name of my deceased father or me as we went through the paperw…