For the Hampton roads/ Norfolk to be a military town and the mayor the owner of this establishment they really mistreat the veterans. My family and I spoke with a rep about the plan we had and confirmed and paid. When the funeral day came they did not have my 25 years veteran father's remains ready…

My father passed in January and we have yet to receive his remains from cremation. We had to hold his memorial service with a damn basket full of pictures. It has been almost month. The funeral home offered little understanding as to why the cremation process takes so long or if there was even a dat…

They never take the time to reach out to the insurance company I had to go up there and call the insurance company so they could talk you them. After having my husband body for a month just waiting very poor service I would say. It may just be the lazy new people they have there now it's getting wor…

I can’t thank Metropolitan enough for the care and compassion they showed my family during one of the hardest times of our lives. From the moment we walked through their doors, we were treated with kindness, respect, and genuine concern. Shelita handled every detail of my mother’s arrangements with…

Burying my son Terrell has been the hardest experience of my life. Ingrid took excellent care of any needs that I had. The staff (everyone) has been incredibly caring and generous with their time and patience. There was no question too large/small and my family was treated with genuine kindness. I w…