Valley Memorial Funeral Home — Consumer Profile

Hillsboro, Oregon

Valley Memorial Funeral Home is a corporate-owned, full-service funeral home and cemetery in Hillsboro, Oregon, operating under Foundation Partners Group on a historic 40-acre property that includes an on-site cemetery — a comparatively rare combination in the Portland metro area.

The funeral home holds a 4.3/5 rating across 50 Google reviews and an 88% recommendation rate from 11 Facebook reviewers. Established in 1958, the property encompasses 40 acres on the former Carothers family farm, featuring a six-acre lake, 14 distinct memorial gardens, and a mausoleum — giving families a range of burial and memorialization settings that most standalone funeral homes cannot offer.

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Locations

Valley Memorial Funeral Home & Cemetery (primary and only known location) 3929 SE Tualatin Valley Hwy, Hillsboro, OR 97123 Phone: (503) 821-7922 Hours: 24-hour answering service; office hours Sunday–Friday, 9 a.m.–4 p.m.

Facility features (per provider website and Yelp listing):

• 40-acre campus situated on the historic Carothers family farm
• Six-acre horseshoe-shaped lake
• 14 memorial gardens
• On-site mausoleum
• On-site cemetery (approximately 15 acres developed)

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Services

Per the provider's website and Ever Loved listing, Valley Memorial offers a comprehensive suite of services within a single location:

• Cremation services — including direct cremation and cremation with memorial service
• Traditional burial — full funeral service with burial on-site in the cemetery
• Memorial services — customizable arrangements; 14 gardens and mausoleum available for memorialization
• Pre-planning / pre-arrangement — available per provider listing
• On-site cemetery — owned and operated on the same campus, enabling one-stop arrangement for burial and memorialization

No data was provided confirming a dedicated on-site crematory, veterans-specific packages, or green/natural burial options. Families with those specific needs should confirm availability directly with the funeral home.

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Pricing

No General Price List (GPL) data was included in the available source material. The Facebook business profile categorizes the price range as "$$" (moderate), and the provider's own description characterizes services as "affordable and customizable." No specific package prices or itemized GPL figures were available from any source consulted.

Note for families: Under the FTC Funeral Rule, Valley Memorial is legally required to provide an itemized General Price List upon request, in person or by phone. Families are encouraged to request this list before committing to any arrangements. Cemetery pricing (grave spaces, opening/closing fees, monuments) is typically listed separately from funeral home pricing and should also be requested.

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Reviews

Valley Memorial carries a 4.3/5 rating from 50 Google reviewers and an 88% recommendation rate from 11 Facebook reviewers. The Funeralocity profile notes a 5.0/5 rating from 5 reviews on that platform, though that sample size is small.

Positive Themes

1. Compassionate, personalized staff conduct Multiple reviewers specifically credit individual staff members for their attentiveness. Lyle McElhinney wrote that staff were "professional and caring through each step and after the cremation," singling out Erin by name. Cassandra Cooke described Kess as "a huge help through it all as I was very emotional," and noted the staff accommodated a specific personal request — sending a photo of her mother before cremation.

2. Consistency across multiple experiences Warren Speer noted this was the second time Valley Memorial had assisted his family, writing that "both times great care and understanding were delivered." He also praised Kess for managing arrangements efficiently during the Christmas holiday period.

3. General sense of dignity and professionalism Reviewers consistently use language around feeling "graciously treated" and "cared for," suggesting the staff approach is a meaningful differentiator in positive experiences.

Negative Reviews / Concerns

Communication failures (1/5) Reviewer Mai Nhia Her reported persistent difficulty reaching staff: "Email goes unanswered. Called and leave voicemail multiple times and no return calls. I just have to keep calling until I get transferred to someone." This type of feedback — difficulty reaching the funeral home during an active arrangement — is a meaningful concern for families who may be coordinating under time pressure.

Serious allegation regarding release of remains (1/5) Reviewer Dee Sullenger left a deeply concerning account, alleging that the funeral home released a loved one's remains to an unauthorized individual despite being warned in advance that this person had harmful intentions. The reviewer states: "They will give your loved one to random people that have no rights to your loved one. Now our loved one is sitting in a trash can because this funeral home gave our loved one to a person with every evil intentions. The funeral home director was notified of the threat of this happening, but still continue to proceed." This is a single review and the funeral home's response, if any, is not available in the data provided. Families with known disputes about who has the legal right to make arrangements or receive remains should clarify authorization procedures explicitly and in writing before engaging the funeral home.

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Ownership

Valley Memorial Funeral Home is owned by Foundation Partners Group, a privately held corporate consolidator headquartered in Orlando, Florida. The funeral home is marketed under Foundation Partners' Altogether Funeral brand (reflected in the website domain altogetherfuneral.com).

The property itself was established in 1958 on the historic Carothers family farm, per the provider website and confirmed by Legacy.com. No data is available on when Foundation Partners Group acquired the property or what ownership preceded it. Foundation Partners Group is privately held and not publicly traded.

Families who prefer independent, locally owned funeral homes should be aware of the corporate ownership structure, which may affect pricing flexibility and staff continuity over time.

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Accreditations

• BBB: No BBB profile for this specific Hillsboro, OR location was identified in the available data. The BBB links provided in the source data correspond to unrelated businesses in other states and are not applicable to this funeral home.
• Funeralocity recognition: The Funeralocity listing notes the funeral home "has been recognized as one of the best funeral homes in your area and has met the highest quality standards" — though this designation is assigned by Funeralocity itself and should be weighed accordingly.
• No data was available on state licensing status, NFDA or ICCFA membership, or other professional certifications.

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Conclusion

Valley Memorial Funeral Home occupies a genuinely distinctive position in the Hillsboro market: its combination of funeral home services and an on-site 40-acre cemetery with 14 gardens and a mausoleum makes it one of the few providers in the area where families can handle burial, cremation, and long-term memorialization without engaging multiple vendors. Staff responsiveness — particularly from funeral directors Kess and Erin — is a consistent strength in positive reviews. That said, families should be aware of two concerns before proceeding: the communication gaps reported by at least one reviewer suggest responsiveness may be inconsistent, and the serious allegation around unauthorized release of remains, while unverified, warrants that families with any disputed-authorization circumstances put all agreements in writing. At a Facebook-rated "$$" price point with self-described affordable positioning, Valley Memorial likely falls in the mid-range for the Portland metro area, though families should request a full itemized GPL and cemetery pricing schedule before making any commitments.