Imagine trying to pull it together to quickly make preparations to bury someone who meant the world to you on the very same day they passed, only to go to a potential funeral home to inquire about services and being met with poor customer service and attitude. Yesterday, we called beforehand and we …

My entire issue was the lack of proper communication. Things kept getting pushed back, and I would only find out about it when I called to ask for an update asked what I could do to help things move along. Funny enough, though, they definitely called me constantly and was on top of me paying. But ev…

My husband unexpectedly passed away at the end of October. From the moment we met with the team there, the level of compassion and care was overwhelming. They are very special people that know how to take care of you and your loved one in time of grief. I'm incredibly thankful to them.

My family and I are deeply grateful for the compassionate and professional care provided by Gaines Funeral home in Maple Heights. Keli showed exceptional empathy and understanding. As I sat feeling lost, anxious and overwhelmed, Keli sat with me patiently holding my hand helping me navigate through …

A shout out to Pastor Keith and the staff at Gaines Funeral Home in Maple Heights. They cared for both my mother and father after their transition and provided top notch service to them both. Thanks to the entire staff for their professionalism and care.