Kraft-Sussman Funeral & Cremation Services is a corporate-owned, full-service funeral home operating out of a single Las Vegas location, notable for its co-founder roots as an independent cremation-focused provider that later joined a national ownership group. The home holds a 4.9/5 rating across 302 Google reviews, placing it among the highest-rated funeral providers in the Las Vegas valley. According to Yelp reviewers, the home has developed a reputation for quick, compassionate service at reasonable pricing. In addition to traditional burial and cremation, the home offers less common disposition options including aquamation and human composting.

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Locations

3975 South Durango Drive, Las Vegas, NV 89147 Phone: (702) 208-9688 Hours: Open 24 hours, 7 days a week

This is the sole listed location and serves as the primary facility. The provider's website describes an on-site chapel setting available for memorial and funeral services. The home serves Las Vegas proper as well as Henderson, North Las Vegas, and surrounding communities.

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Services

According to the provider's website and Yelp listing, Kraft-Sussman offers:

• Burial services — traditional full-service funerals
• Cremation services — the home built its early identity as a cremation leader in Southern Nevada
• Memorial services — on-site chapel available for services
• Pre-need planning — advance arrangements available
• Aquamation (alkaline hydrolysis) — a water-based alternative to flame cremation
• Human composting — natural organic reduction, one of the less common disposition options available in the region

No on-site crematory or owned cemetery is explicitly confirmed in the available data.

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Pricing

No General Price List (GPL) data was available in the provided information. Yelp reviewers characterize the home's pricing as "very reasonable," though no specific figures or package prices are cited in the available data. Families should request the GPL directly from the funeral home, as providers are required by the FTC Funeral Rule to provide one upon request, including by phone or in person.

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Reviews

Kraft-Sussman carries a 4.9/5 rating from 302 Google reviewers and has 98 reviews on Yelp. The Facebook page shows 1,254 followers and 790 check-ins. The Ever Loved profile has not been claimed by the funeral home.

Positive Themes

1. Attentive, stress-reducing staff. Many reviewers highlight how staff helped ease the burden of arrangements. Letricia Brown wrote: "The staff was very attentive and accommodating to our needs and they made our experience a little less stressful. I appreciate the patience and support that they gave me in my time of bereavement."

2. Efficiency in complex or difficult circumstances. The home receives praise for handling logistically challenging situations. Mica M., coordinating from Oregon during the COVID-19 pandemic, noted: "They were quick and efficient, and made everything simple, which was extremely appreciated, as I was exhausted, had never been through a death like this, and was the only person to handle the arrangements."

3. Professionalism balanced with human warmth. Chloe Helfand, whose mother was assisted by staff member Laura, wrote: "I truly appreciate their professionalism, but more importantly they always remembered the 'human' element." Jasmin is also named by Tess Lax as particularly helpful during a memorial service, with the reviewer noting: "I couldn't think of anything that went wrong."

Notable Negative Reviews

One 1-star Google review from Alicia Looye raises specific concerns worth noting: the reviewer alleged her loved one was not transported for cremation in the promised timeframe, that communication deteriorated after full payment was made, and that a death certificate had not been received a full month after arrangements were completed. She named staff member Margarita as her primary contact, writing that responsiveness dropped after she expressed dissatisfaction. This review describes a pattern — post-payment communication breakdown and delays in body handling and documentation — that families should ask about directly before signing contracts.

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Ownership

Kraft-Sussman is owned by Foundation Partners Group, a privately held corporate consolidator of funeral homes operating across the United States. The home was founded in 2009 by Wendy Kraft and Laura Sussman, who opened it with a focus on cremation services and positioned it as an alternative to what they described as the status quo in Southern Nevada funeral service. The two founders subsequently partnered with Foundation Partners Group, transitioning the business from independent ownership to corporate ownership. Foundation Partners Group is not publicly traded.

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Accreditations

• BBB: Not BBB Accredited. A BBB profile exists and can be reviewed for any filed complaints, but the home has not pursued or maintained BBB accreditation.
• No professional memberships, state licensing details, or industry awards were present in the available data.

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Conclusion

Kraft-Sussman Funeral & Cremation Services occupies a mid-range position in the Las Vegas market, with a strong reputation for attentive service and reasonable pricing that has sustained an unusually high aggregate rating over several hundred reviews. The home's offerings — including aquamation and human composting — place it ahead of many local competitors in terms of disposition options. Families should be aware that the home is corporately owned by Foundation Partners Group, which some consumers factor into their decision-making, and should note the isolated but specific complaint regarding post-payment communication and delays; asking staff directly about timelines and what to expect after payment is finalized would be a reasonable precaution.