Rich & Thompson Funeral & Cremation Services is a full-service funeral home in Burlington, NC, operating as part of Carriage Services, a large national corporate chain — something families who prefer locally or independently owned providers may want to factor into their decision. Pricing information was not available for this review, so it is worth contacting the funeral home directly and requesting a General Price List, which they are required by law to provide. With a 4.9-star rating across 150 Google reviews, customer feedback is strongly positive and notably consistent, with families frequently praising individual staff members — particularly Bobby Hornaday and Chris Rhodes — for their responsiveness, personal attention to detail, and compassionate communication throughout the arrangement process. No recurring complaints or concerns emerged from the available reviews.