Absolutely terrible customer service. I am a hospice nurse and work with funeral homes regularly. This organization took over 8 hours to pick up a deceased person and when I called back to get an ETA they remarked that they had "been a little busy". It was a horrific experience with no apologies or …

Gina Terry "Director" called promptly, went through required documents. Sent them over for our immediate signature and made promises.....that were not kept. Mother came to them on Feb 4, 26, she was not cremated until Feb. 15, 26 . My brother and I reached out to Gina more than 5 times via email …

Prior to my sisters passing , the help with arrangements and organizing paperwork was a tremendous help. Then the staff were again so warm and helpful. Thank you.

While the ladies who took phone calls were helpful and kind, I found the General manager, David Cash at the Livonia officeto be anything but helpful. He didn’t attend to details, communicated poorly,was impatient and dismissive. I had to track him down to get updates on my loved ones ashes. Definite…

Sadly, they did not honor our contract. They still owe us/family funds for memorial services that were prepaid for. They collected the funds from the trust/title and kept the funds rather than disperse them upon agreed terms. No returned phone calls, no response to letters. I do not recommend them…