Susan Alvarez and her team treated my family with the utmost respect. They had every detail taken care of, from creating the prayer cards to collaborating with the Funeral in Florida. My mom’s casket flew from Orlando to Chicago without a glitch. We sent them family photos, and they created the swee…

When in grieve a funeral home should be there for support in times of need. Alvarez home did the opposite. Álvarez director was very rude to my grieving aunts, with passive aggressive comments. Putting my aunt the target for every rude comment she was throwing. My grandmother who passed gave us spec…

If you love your family members do not send them to such a greedy place that cares more about profit than the families who are grieving. Susan Alvarez spoke to my family members with such a condescending attitude, personally attacking my aunts after we refused their packages. She touched my aunt on …

Our family recently had the profound need for the services of Alvarez Funeral Home after the loss of our loved one. To simply say they "handled the arrangements" would be a great injustice to the exceptional care and compassion we received. From the very first moment, Ms. Alvarez distinguished hers…

Susan Alvarez is literally doing gods work at this location. She ran my grandfathers whole service. While we are all distraught from our loss she was this ray of sunshine that kept things moving. From kinds words to hugs and affection, and her attention to detail is unmatched. The location is just b…