Shaffer-Jensen Memory Chapel – Payette: Consumer Profile

Shaffer-Jensen Memory Chapel in Payette, Idaho is a corporate-owned, full-service funeral home operating under Foundation Partners Group, with a history in the Treasure Valley region stretching back roughly 111 years. The chapel holds a 4.6/5 rating on Google based on 30 reviews, with families consistently citing compassionate, attentive care. The facility is available 24 hours a day, seven days a week, and serves both funeral and cremation needs for the broader Payette and Treasure Valley area.

---

Locations

Primary Location: Shaffer-Jensen Memory Chapel – Payette 112 North 9th Street, Payette, ID 83661 Phone: (208) 740-3686 Hours: Open 24 hours, 7 days a week

No additional branch locations are referenced in the available data. The facility operates as a standalone chapel serving Payette and surrounding Treasure Valley communities.

---

Services

According to the provider's website, Shaffer-Jensen Memory Chapel offers a range of funeral and cremation services, including:

• Cremation services — listed as a primary specialty per Yelp and Yellow Pages categorizations
• Full funeral and burial services
• Memorial and celebration-of-life services — the chapel's stated focus is on personalized tributes ("Celebrating each life like no other")
• Funeral pre-planning
• Keepsake and memorial merchandise — including engraved urns and photo urns (referenced in reviews)

The available data does not confirm whether the chapel has an on-site crematory or owns a cemetery. Historical data notes that a prior operator at this location was associated with Rosedale Memorial Gardens in Payette, but no current ownership connection between Shaffer-Jensen and that cemetery is confirmed in the data.

---

Pricing

No General Price List (GPL) data was available in the provided sources. Pricing details may be available through Parting.com's profile for this location, which aggregates third-party price comparisons for Idaho funeral homes.

Families are encouraged to request a written GPL directly from the funeral home, as required by the FTC Funeral Rule.

---

Reviews

Shaffer-Jensen Memory Chapel holds a 4.6/5 rating on Google across 30 reviews. The Yelp profile lists 21 photos but notes no current Yelp reviews. The BBB profile does not show any complaint history in the available data.

Positive Themes

1. Guidance through first-time experiences Multiple reviewers describe being first-time arrangers who felt well-supported. One reviewer wrote: "We had never had to deal with a death before and they walked us through every step and were very open to any questions" (mel needs, Google). Another noted the staff showed "deep respect for our loss and grief" and were "always available to answer questions and provide support" (Tamera Sloman, Google).

2. Long-term family trust and repeat use One reviewer noted using the chapel for multiple family members across years: "We have used them for both of my parents, brother, and a few other family members! I am so appreciative of this group of people" (Journey Lewis, Google).

3. Consistent kindness and patience Reviewers describe staff as "patient, kind, and welcoming" and note they genuinely engage with families during the grief process (Journey Lewis, Google; Marvin Peden, Google).

No specific staff names are mentioned by name in the available reviews.

Notable Concerns

Order fulfillment and communication failure One reviewer (tracy whitley, 1/5, Google) describes a significant lapse following her husband's death: she ordered an engraved urn with a photo compartment, and as of nine days after his passing, the order had been lost by the assigned staff member, requiring a full reorder and forcing her to repeat the engraving instructions. She wrote: "Nobody wants to relive these." While this appears to be an isolated incident rather than a recurring pattern, it reflects a meaningful breakdown in after-care follow-through during an acutely vulnerable time. Families ordering merchandise or keepsakes may wish to confirm order details in writing and request tracking information.

---

Ownership

Shaffer-Jensen Memory Chapel – Payette is owned by Foundation Partners Group, a privately held corporate funeral home consolidator. The provider's listing operates under the "Altogether Funeral" platform associated with Foundation Partners Group. Notably, the Yelp listing describes the business using Dignity Memorial language ("North America's largest provider of funeral, cremation and cemetery services"), which is a brand associated with Service Corporation International (SCI), a separate publicly traded funeral home corporation. This discrepancy in branding language across platforms may reflect outdated third-party listings or a past affiliation; families should confirm current ownership directly.

The location has an approximately 111-year operating history in Payette according to Yellow Pages. Historical records indicate the chapel operated as Chapel of the Roses before being purchased in 1995 by Steve Wood and Dennis Haren, who renamed it Haren-Wood Funeral Chapel and also acquired Rosedale Memorial Gardens. The current Shaffer-Jensen name reflects a subsequent ownership or rebranding transition, though the exact date of that change is not confirmed in the available data.

---

Accreditations

• BBB: The BBB profile notes the business "has committed to upholding the BBB Standards for Trust." No complaints or formal rating letter are confirmed in the available data.
• Hours and availability: The chapel operates 24/7, which is standard for full-service funeral homes.

No specific professional memberships (e.g., NFDA, ICCFA), state licensing details, or formal awards were referenced in the available data.

---

Conclusion

Shaffer-Jensen Memory Chapel in Payette occupies a mid-range, full-service position in the local market, offering broad funeral and cremation capabilities with round-the-clock availability. Its strongest and most consistent asset, based on available reviews, is the staff's ability to guide families through arrangements with patience and genuine care — particularly those arranging services for the first time. The one documented concern — a lost merchandise order handled poorly — is worth noting for families placing keepsake or urn orders, who should confirm all details in writing. Prospective clients should also clarify the chapel's current corporate ownership structure, given conflicting branding signals across third-party platforms, and request a written GPL upfront to compare pricing against other providers in the Treasure Valley area.