Diamond Head Mortuary and Williams Funeral Services
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Diamond Head Mortuary and Williams Funeral Services
535 18th Avenue, Honolulu, HI 96816 · (808) 379-3503
Part of NorthStar Memorial Group
★★★★4.248 Google reviews

About Diamond Head Mortuary and Williams Funeral Services

Diamond Head Mortuary and Williams Funeral Services is a full-service funeral home in Honolulu operating under NorthStar Memorial Group, a large national corporate chain, which means it is not independently or family-owned. They offer a range of services including burial, cremation, and chapel services on-site. With a Google rating of 4.2 stars across 48 reviews, customer experiences appear to be mixed; while some families appreciate the welcoming staff and the chapel's distinctive local character, a notable pattern of complaints centers on paperwork errors, poor communication, and lack of accountability — including multiple reviews describing incorrect personal information on documents and delayed cremation timelines. Families who value close, attentive coordination during arrangements may want to weigh these concerns carefully before making a decision.
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Google Reviews
★★★★★craigs List
4 months ago

Great small town feel and vibe. The chapel is very cute with an old Hawaii 70’s decor. The staff are polite and personable. Quinton is a very friendly person with a welcoming smile-

★★★★Mark Young
7 months ago

I wish i read the reviews about this place first. The only thing that i can really complain about is the funeral arranger rhiana ruiz. She didnt run the obituary two sundays prior to the service. And when she emailed me the proof that it will be posted this sunday the deceased age was wrong. She see…

★★★★Kimberly Kau
8 months ago

First of all, let me say that I cannot recommend Diamond Head Mortuary or Valley of the Temple to anyone. My family and I were already dealing with grief regarding the passing of our precious father, and the stress of dealing with incompetent individuals working for Diamond Head Mortuary and Valley…

★★★★John clemenson
9 months ago

Don't get your loved one cremated here. I warn you. These people will mess up the paper work multiple times. Will give you zero communication. No accountability. Very rude. They got my father's information incorrect 6 different times. It's been a month and I still have no idea if he's been cremated …

★★★★★Josh C
9 months ago

The person that was initially assigned to me was named Rhianna (sp?). While my grandmother and I were at the facility, my wife sent a text asking me what I was doing, so I took a picture of the funeral packet with my phone to show her where we were and what we were doing. The next day I got an email…

Quick facts
OwnershipNorthStar Memorial Group
WebsiteVisit →
Phone(808) 379-3503
ServicesNot provided
HoursOpen 24 hours
Google reviews48 reviews →
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