They were verry understanding to our needs and very accomodating.

I cannot recommend Ballard Family Mortuary highly enough especially the incredible Mr. and Mrs. Lee. They turned an overwhelmingly difficult time into a truly dignified and seamless experience after the sudden loss of my father Robert Perry Johnson Despite an extremely tight timeline, they prepared …

I cannot speak highly enough of the care and compassion we received from Ballard Mortuary. Mahana was an absolute gem—her patience, empathy, and grace brought light to a very heavy moment, and we will always remember her with deep gratitude.

Planning my arrangements is an uncomfortable task but Connie was very patient and considerate and not trying to sell me anything I didn’t want. She explained the process with compassion and clarity and I was able to be at ease

Ballard Family Mortuary-Hilo was exceptional with the service they provided with my dad. I didn't know the first thing on what to do (this is my first experience with having to bury a loved one) Thank you so much Lani & Mahina. I would definitely recommend.