Woodstock Funeral Home — Consumer Profile
Woodstock Funeral Home is a corporate-owned, full-service funeral home operated by Service Corporation International (SCI) under the Dignity Memorial brand, located at 8855 Main St in Woodstock, GA, and is one of the highest-rated funeral providers in the Cherokee County area. The facility holds a 4.9/5 rating across 190 Google reviews, reflecting consistently strong family experiences. Pricing reflects a premium tier, with professional service fees starting at $3,915 and caskets ranging from $1,195 to nearly $21,000.
Locations
Primary Location: Woodstock Funeral Home 8855 Main St, Woodstock, GA 30188 Phone: (770) 926-3107 Hours: Open 24 hours, 7 days a week
The facility offers both small and large event spaces (distinguished in pricing as "small," "medium/standard," and "large/premium" ceremony rooms), a reception room, and a preparation suite. The 24-hour availability indicates staff are reachable at any hour for immediate need situations.
Services
Per the Dignity Memorial website, Woodstock Funeral Home offers:
- Burial services — full traditional funeral with viewing, graveside services, and hearse transport
- Cremation services — including crematory transfer, urns, and cremation jewelry
- Celebration of Life / Memorial services — both on-site and at off-premises venues, with personalization options
- Visitation services — including evening-before or same-day options
- Veterans services — flag cases listed in merchandise; veterans-specific planning resources available through the Dignity Memorial network
- Pre-planning — available via contact form or scheduled appointment; SCI/Dignity Memorial offers prepaid plans with up to 10% discount for advance arrangements
- Grief support — therapy dogs noted in reviews as available during services
- Specialty / unique services — spaceflight memorialization (Earth Rise, Earth Orbit, Luna, Voyager options), memorial diamonds, scattering at sea, and estate fraud protection
- Forwarding and receiving remains — for families coordinating transport across distances
No on-site crematory or owned cemetery is confirmed in the available data.
Pricing
GPL effective date: April 2, 2024. All prices are before applicable taxes and third-party/cash advance charges (cemetery fees, death certificates, obituary notices, clergy, etc.).
Professional & Preparation Fees
| Service | Price |
|---|---|
| Basic Services of Funeral Director and Staff (required) | $3,915 |
| Embalming | $1,295 |
| Dressing and Casketing | $395 |
| Bathing and Handling of Unembalmed Deceased | $700 |
| Special Care for Autopsied Cases | $100 |
| Refrigeration | $95 |
Note: The $3,915 basic services fee is a non-declinable charge added to every arrangement. This figure is notably higher than the national median for funeral home professional fees.
Facilities & Staff
| Service | Price |
|---|---|
| Private Family Moment (minimal preparation) | $295 |
| Visitation (4 hrs evening before or 2 hrs same day) | $525 |
| Small Celebration of Life / Other Service | $525 |
| Graveside Service (equipment and staff) | $525 |
| Reception Room | $395 |
| Medium/Standard Celebration of Life | $995 |
| Large/Premium Celebration of Life | $995 |
| Off-Premises Venue Staff Services | $995 |
| Memorial Service (no remains present) | $1,495 |
| Extraordinary Affair | $3,995 |
Transportation
| Service | Price |
|---|---|
| Transfer of Remains from Place of Death | $795 |
| Funeral Vehicle / Hearse | $395 |
| Limousine | $595 |
| Flower Vehicle | $195 |
| Transfer to/from Crematory | $195 |
| Transfer to/from Airport | $395 |
| Transfer to/from Autopsy and Return | $390 |
| Service Vehicle | $95 |
Forwarding & Receiving
| Service | Price |
|---|---|
| Forwarding Remains (includes basic professional fee, preparation, transport) | $2,590 |
| Receiving Remains (includes basic professional fee, transport) | $2,260 |
Merchandise
| Item | Price |
|---|---|
| Caskets | $1,195 – $20,995 |
| Rental Casket | $1,000 |
| Outer Burial Containers | $2,195 – $5,195 |
| Urns | $65 – $1,295 |
| Memorial Diamond | $3,499 – $16,000 |
| Luna / Voyager Spaceflight | $12,995 each |
| Earth Rise Spaceflight | $2,995 |
| Earth Orbit Spaceflight | $4,995 |
| Scattering at Sea with Cenotaph | $3,495 |
Packages & Add-Ons
| Item | Price |
|---|---|
| Dignity Memorial Packages | $295 – $395 |
| Celebrate Life Bundle | $295 |
| Cremation Jewelry Bundle | $295 |
| Memorial Package | $225 |
| Standard Personalization | $795 |
| Premium Personalization | $1,395 |
| Additional Personalization | $395 |
| Dignity Celebrant | $395 |
| Cremation Expediting Fee | $395 |
| Crematory Fee | $195 |
| Everlasting Memorial® (online archive) | $395 |
| Estate Fraud Protection | $295 |
| Family Estate Manager | $295 |
Estimated Package Context
A direct cremation at this facility would include, at minimum: the non-declinable basic services fee ($3,915), removal of remains ($795), and crematory transfer ($195) plus the crematory fee ($195) and an urn (from $65) — bringing a baseline to approximately $5,165 before the urn selection and any additional fees. This is substantially above the national average for direct cremation (typically $700–$2,500 at independent providers).
A traditional burial combining the basic services fee, embalming, dressing/casketing, a mid-range casket, graveside or ceremony facilities, hearse, and an outer burial container would likely range from $10,000–$15,000+ before cemetery costs.
Reviews
Woodstock Funeral Home holds a 4.9/5 rating from 190 Google reviews — an unusually high aggregate score for a funeral home of this size.
Dominant Positive Themes
1. Compassionate, personalized staff attention Multiple reviewers highlight the emotional attentiveness of staff. CJ wrote of directors Rebekah and Paige: "Directors Rebekah and Paige were so caring, calm, patient and kind. You both made the intake process easier on me and my family." Pete Ryner added: "Rebekah made me feel like family. Nothing but love for and how she treated me and my family."
2. Thoughtful personalization beyond the basics Reviewer Mike Morgan noted that staff asked about his mother's life and "surprised us with a small memorial set up to honor her and recognize important events" — an example of discretionary effort beyond standard service. The availability of therapy dogs during services was also mentioned as meaningful for families with children.
3. Reliability through complex arrangements Michelle Rickerson, who arranged a dual funeral for both parents in the same month, wrote: "They promised to take care of my family and I through the entire process, and they absolutely did and more." Rand Eberhard, who has worked with multiple Dignity Memorial locations across Metro Atlanta, described Woodstock as "one of the best," specifically citing Rebekah's professionalism.
Staff Named in Reviews
- Rebekah — mentioned by name in four separate reviews; consistently cited for warmth and professionalism
- Paige — mentioned in two reviews alongside Rebekah
Notable Negative Reviews or Complaint Patterns
No negative reviews or complaint patterns appear in the available data. Given the volume and consistency of 5-star ratings, this profile does not surface concerns at the individual location level. However, families should be aware that SCI/Dignity Memorial as a corporate network has historically received complaints at other locations regarding pricing pressure and upselling — this is a pattern worth keeping in mind nationally, though it is not documented here for this specific Woodstock location.
Ownership
Woodstock Funeral Home operates under the Dignity Memorial brand, owned by Service Corporation International (SCI), the largest death care company in North America. SCI is publicly traded on the New York Stock Exchange under the ticker SCI. The company owns approximately 1,900 funeral homes and 500 cemeteries across the United States and Canada. No founding year, independent ownership history, or generational details are available in the data for this specific Woodstock location.
Families should understand that while day-to-day operations and staff interactions remain local, pricing structures, product selections, and pre-need contract terms are set at the corporate level.
Accreditations
The BBB external data available does not include a specific listing for this location. The BBB's general funeral home directory does not surface a dedicated profile for Woodstock Funeral Home in the provided data; an A+ rating is associated with SCI at the organizational level in some BBB listings, but this cannot be confirmed as applying specifically to this location from the available information.
Dignity Memorial markets a network-level satisfaction guarantee and grief support resources, though the specific terms are governed by SCI's corporate policies.
Conclusion
Woodstock Funeral Home is a premium-tier funeral provider whose Google review record suggests a genuinely high-quality family experience, driven in large part by named staff members — particularly director Rebekah — who receive repeated praise for compassion and personal attention. Families seeking a full-service, resource-rich provider with 24-hour availability and a wide range of personalization and merchandise options will find this facility well-equipped. However, the pricing structure — with a non-declinable $3,915 base fee and a direct cremation baseline of roughly $5,000+ — places this among the higher-cost options in the Cherokee County market, and families on a budget should request the General Price List and compare it against independent local providers before making a decision.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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