Floral Hills Funeral Home and Cremation Services — Tucker, GA

Floral Hills Funeral Home and Cremation Services is a corporate-owned, full-service funeral home in Tucker, GA, operated under the Dignity Memorial brand by Service Corporation International (SCI), the largest publicly traded funeral services company in North America. The facility holds a 4.6/5 rating on Google based on 101 reviews and is open 24 hours a day, seven days a week. Its General Price List, effective April 2024, reflects pricing at the higher end of the Atlanta-area market, consistent with SCI's national premium positioning.

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Locations

Floral Hills Funeral Home and Cremation Services 3150 Lawrenceville Hwy, Tucker, GA 30084 📞 (770) 491-3021 Hours: Open 24 hours, 7 days a week

This is the single known location for this provider. The Dignity Memorial website lists facility options ranging from small chapel settings to a premium large-event space, suggesting multiple on-site rooms for services of varying scale.

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Services

Floral Hills offers a full range of funeral and cremation services as listed on the Dignity Memorial provider page:

• Cremation — including direct cremation, cremation with memorial service, and cremation with viewing
• Burial — traditional full-service burial with embalming, visitation, and graveside options
• Celebrations of Life — tiered venue options from small to large, including off-premises staffing
• Memorial Services — services held without remains present
• Pre-planning — available via contact form on the Dignity Memorial website; prepaid funeral plans advertised with up to 10% savings
• Veterans Services — flag cases and veteran-specific options listed in pricing
• Specialty / Add-On Services — a notably broad catalog including memorial diamonds, spaceflight options (Earth Rise, Luna/Voyager), scattering at sea, estate fraud protection, and a Dignity Celebrant (non-religious officiant)
• Forwarding and Receiving of Remains — for out-of-area transfers

A crematory fee is listed separately on the GPL ($695), which suggests cremation may be performed off-site or contracted rather than conducted in an on-site crematory. No data confirms an on-site crematory at this location.

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Pricing

Pricing is drawn from the General Price List effective April 2, 2024. All figures are pre-tax and exclude cash advance items (death certificates, obituaries, cemetery fees, etc.).

Professional Services

Service	Price
Basic Services of Funeral Director and Staff (required)	$3,615
Embalming	$1,295
Dressing and Casketing	$395
Bathing and Handling of Unembalmed Deceased	$700
Special Care for Autopsied Cases	$100
Refrigeration	$405

Note: The non-declinable Basic Services fee of $3,615 is added to virtually every arrangement and is notably high relative to many independent funeral homes in Georgia, where this fee commonly ranges from $1,500–$2,500.

Facilities and Staff

Service	Price
Small Celebration of Life / Other Services	$525
Graveside Services (Equipment and Staff)	$525
Visitation (4 hrs evening before, or 2 hrs day-of)	$525
Medium Celebration of Life / Other Services	$995
Large / Premium Celebration of Life	$1,295
Off-Premises Venue Staffing	$1,295
Memorial Service (no remains present)	$2,695
Extraordinary Affair	$3,995
Private Family Moment (minimal prep)	$295
Reception Room	$395

Transportation

Service	Price
Transfer of Remains from Place of Death	$795
Transfer to/from Crematory	$395
Transfer to/from Airport	$395
Hearse	$395
Limousine	$595
Flower Vehicle	$195
Service Vehicle	$95

Forwarding / Receiving Remains

Service	Price
Forwarding Remains (includes Basic Services, prep room)	$2,790
Receiving Remains (includes Basic Services, transport)	$2,195

Merchandise

Category	Price Range
Caskets	$1,195 – $20,995
Outer Burial Containers	$1,595 – $5,195
Rental Casket	$1,000
Urns	$65 – $1,295
Memorial Diamond	$3,499 – $16,000

Cremation-Specific Fees

Item	Price
Crematory Fee	$695
Cremation Expediting Fee	$395
Temporary Urn Container	$59
Mailing of Ashes (excl. container)	$125

Specialty Services (Selected)

Service	Price
Dignity Celebrant (non-religious officiant)	$395
Scattering at Sea with Cenotaph	$3,495
Earth Rise Spaceflight	$2,995
Luna / Voyager Spaceflight	$12,995
Earth Orbit Spaceflight	$4,995
Estate Fraud Protection	$295
Everlasting Memorial (online archive)	$395

Estimated Package Costs

A direct cremation at this location would typically include, at minimum: Basic Services ($3,615) + Transfer of Remains ($795) + Crematory Fee ($695) + a basic urn (from $65) = approximately $5,170 before taxes and cash advances. This is significantly above the national average direct cremation cost of roughly $1,000–$2,500, largely driven by the high Basic Services fee.

A traditional burial (basic scenario) would add embalming ($1,295), dressing/casketing ($395), a mid-range visitation fee ($525), hearse ($395), and a mid-range casket (estimated $3,000–$6,000+), putting a modest traditional service in the range of $10,000–$15,000 or more before cemetery costs.

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Reviews

Floral Hills holds a 4.6/5 rating on Google from 101 reviewers, which is a solid rating for a funeral home. The majority of reviews are positive, with a few substantive critical reviews worth noting.

Positive Themes

1. Compassionate, attentive staff — especially named individuals Staff members Dwight Gardner and Alec S. are mentioned by name in multiple reviews. Reviewer Janice Thornton wrote that both "were knowledgeable, professional and compassionate throughout our interactions." Stan Tate (writing on behalf of the Siso family) noted that Alec "was very compassionate and professional the entire time and communication was at a high level."

2. Guidance and emotional support during the arrangement process Reviewer Bonnie Tseng described staff as having "figuratively held our hand and gave us strength and support through the process of making the best decisions for our family," adding that they helped "face our situation with more courage than we could've had alone."

3. Overall professionalism Across reviews, themes of reliability, clear communication, and dignified handling of services recur consistently.

Notable Negative Reviews

Operational and administrative failures (1/5 — Leanna Marie Smith) This reviewer, who prefaces her comments by praising receptionists and Alec specifically, describes serious problems with pre-need planning and how the situation was handled following her father's unexpected death. She explicitly states she "would never recommend this location" and suggests other Dignity Memorial locations in the metro area as alternatives. The full details of her experience were truncated in the source data, but her concerns appear to relate to the pre-planning and immediate-need fulfillment process.

Grave desecration (1/5 — Selamawit Abreham-Seghid) This reviewer reports that a cemetery vehicle was driven directly over her mother's grave, causing significant damage after the family paid $20,000 for the burial plot. She describes this as a "breach of trust" and frames it as a serious violation of the grave's sanctity. This is a distinct and serious allegation involving cemetery operations, and prospective families considering burial services here should be aware of it.

These two critical reviews, while representing a small fraction of the total, raise concerns about operational consistency, pre-need plan execution, and cemetery maintenance — areas worth asking about directly before making arrangements.

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Ownership

Floral Hills Funeral Home and Cremation Services is owned by Service Corporation International (SCI), headquartered in Houston, TX, and publicly traded on the New York Stock Exchange under the ticker SCI. SCI is the largest funeral services company in North America, operating approximately 1,900 funeral homes and 500 cemeteries across the U.S. and Canada under multiple brand names, including Dignity Memorial.

The facility operates under the Dignity Memorial brand, which is SCI's primary consumer-facing network. No independent founding history, family ownership lineage, or local ownership information is available for this specific location. Decisions about pricing, service packages, and corporate policies are set at the SCI/Dignity Memorial level, not locally.

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Accreditations

No specific BBB rating, professional membership, or state licensing data was available for this individual location in the provided data. The BBB directory lists funeral homes but no specific profile for this location was returned. SCI/Dignity Memorial as a corporate entity maintains various state licenses required for funeral home operation in Georgia; families may verify Georgia licensing through the Georgia Secretary of State's funeral service licensing board.

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Conclusion

Floral Hills Funeral Home and Cremation Services is a premium-tier option in the Tucker and greater Atlanta market, backed by the national infrastructure and service consistency of Dignity Memorial/SCI, with strong staff reviews — particularly for Alec S. and Dwight Gardner — and 24/7 availability. However, its pricing is substantially above mid-market, especially the $3,615 non-declinable Basic Services fee, which will meaningfully raise the cost of even simple arrangements. Families should also be aware of the two serious negative reviews regarding pre-need plan fulfillment and cemetery vehicle damage to a grave, and are encouraged to ask direct questions about cemetery maintenance practices and how pre-planned arrangements are documented and guaranteed before committing.