Atlanta Mortuary Service, Inc. — Consumer Profile

Atlanta Mortuary Service, Inc. is an independently owned, family-operated funeral home in Stone Mountain, Georgia, recognized for its bilingual service capabilities and strong personal approach to families navigating loss, including those arranging international repatriations.

The funeral home holds a 4.5/5 rating across 68 Google reviews and is operated by owners Teresita Dollar and Mario Axel Contreras Alamillo, with Gianna Alamillo serving as manager. The business is available 24 hours a day, seven days a week, and serves the broader Atlanta metro area with a noted focus on international families requiring repatriation services.

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Locations

Primary Location 5406 E Mountain St, Stone Mountain, GA 30083 Phone: (404) 355-6908 Hours: Open 24 hours, 7 days a week

The facility has been described by reviewers as quiet, peaceful, and thoughtfully decorated. No data is available regarding an on-site crematory or owned cemetery.

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Services

Based on available data, Atlanta Mortuary Service offers a range of funeral, memorial, and cremation services. Reviewers specifically reference:

• Cremation services, including handling and delivery of cremated remains
• Traditional burial arrangements
• Memorial services
• International repatriation — multiple reviews reference the home facilitating the return of deceased loved ones to their home countries, which appears to be a meaningful specialty of this provider
• 24/7 availability for families at any hour

No data is available confirming an on-site crematory, owned cemetery, or formal pre-planning or veterans programs, though the absence of this information in the data does not confirm these services are unavailable. Families should ask directly when inquiring.

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Pricing

No General Price List (GPL) data was located for Atlanta Mortuary Service. Pricing comparisons are available through Funeralocity, where families can compare costs against other Stone Mountain-area providers.

Families are encouraged to request a current GPL directly from the funeral home, as federal law (the FTC Funeral Rule) requires funeral homes to provide one upon request, in person or by mail.

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Reviews

Atlanta Mortuary Service holds a 4.5/5 rating based on 68 Google reviews. Additional reviews appear on RememberMe.fm.

Positive Themes

1. Personal warmth and compassionate care from the owners Multiple reviewers single out Teresita and her son Axel by name. Reviewer Anais Ro writes that "Teresita gently took the reins from us" during an emotionally difficult time, while Alexa Robledo describes Teresita as "absolutely heaven sent." The family-run dynamic appears to be a meaningful comfort to many families served.

2. Dignity and quality of preparation Reviewer Ariadna Gonzalez specifically praised the quality of her father's preparation upon his return: "We are more than satisfied with how our DIVO arrived! All your services from treatment, communication and delivery were 💯." The Wheree directory listing also aggregates feedback highlighting "meticulous attention to detail and respect for the deceased."

3. Successful facilitation of complex arrangements, including international repatriation Reviewer Elvia noted that the team helped fulfill her brother's wish to be buried in his hometown, while several other reviews reference out-of-country arrangements handled smoothly.

Notable Negative Reviews

One review from a reviewer identified as Kurt warrants attention. He left a 1-star review describing a pattern of concern: prompt pressure for payment upfront, followed by delays in delivering cremated remains by the promised deadline, and a dispute over tracking information for the shipment of ashes. He writes: "I ask for tracking number so I know when it'll be delivered and find out couple days later it was already delivered and under snow since it snowed. They knew I wanted tracking on the ashes and says oh wait that'll cost more."

This is a single review and should be weighed against the broader pattern of positive feedback. However, families arranging cremation services — particularly those involving shipment of remains — may wish to clarify in writing, upfront, all policies regarding delivery timelines, tracking, and any associated fees.

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Ownership

Atlanta Mortuary Service, Inc. is independently owned and operated. The funeral home is led by Teresita Dollar and Mario Axel Contreras Alamillo, with Gianna Alamillo serving as manager, suggesting a family-run operation across at least two generations. No founding year or full ownership history was available in the data. The business is not affiliated with any publicly traded funeral service corporation.

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Accreditations

Atlanta Mortuary Service is not BBB accredited, as confirmed by its BBB profile. No BBB rating, formal complaint count, or resolution history was available in the data provided. No professional membership affiliations (e.g., NFDA, SEFDA) or state licensing details were present in the available data. Families can verify Georgia funeral home licensing through the Georgia State Board of Funeral Service.

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Conclusion

Atlanta Mortuary Service, Inc. positions itself as a mid-range, relationship-driven independent funeral home with a meaningful specialty in serving bilingual and international families in the greater Atlanta area. Its strongest asset is clearly the personal involvement of the owning family, particularly Teresita and Axel, whose names appear repeatedly in positive reviews. The one notable complaint — involving cremation delivery timelines and unexpected fees for tracking — is worth taking seriously; families using cremation services should get all delivery commitments and associated costs confirmed in writing before finalizing arrangements. The absence of publicly posted pricing and BBB accreditation are worth noting, though neither is unusual for smaller independent operators.