Eternal Hills Funeral Home and Cremation — Snellville, GA
Eternal Hills Funeral Home and Cremation is a corporate-owned, full-service funeral home in Snellville, Georgia, operating under the Dignity Memorial brand as part of Service Corporation International (SCI), the largest publicly traded funeral services company in North America. The facility holds a 4.5/5 rating across 121 Google reviews, reflecting generally positive experiences with staff, though a subset of reviews points to recurring administrative and communication concerns. Pricing, drawn from a General Price List effective April 2024, places this provider at the higher end of the local market, with basic services fees and package costs consistent with SCI's national pricing structure.
Locations
Eternal Hills Funeral Home and Cremation (Primary Location) 3594 Stone Mountain Hwy, Snellville, GA 30039 Phone: (770) 972-3155 Hours: Open 24 hours, 7 days a week
The facility operates as a full-service funeral home. No on-site crematory or owned cemetery is confirmed in the available data, as the GPL lists a separate crematory transfer fee and crematory fee, suggesting cremation services are performed off-site.
Services
Eternal Hills offers a broad range of funeral and cremation services, as listed on the Dignity Memorial website:
- Cremation services, including direct cremation, cremation with memorial service, and a range of cremation keepsake and jewelry options
- Traditional burial services, including embalming, visitation, graveside services, and full funeral ceremonies
- Celebration of Life services, available at the facility, off-premises venues, or graveside
- Memorial services (without remains present)
- Forwarding and receiving of remains for out-of-area transport
- Veterans services (flag cases and related items listed on GPL; veterans burial coordination referenced on the Dignity Memorial platform)
- Pre-need / pre-planning, available via contact form on the provider's website
- Grief support resources through the Dignity Memorial network
- Specialty and personalization options, including memorial diamonds, spaceflight memorialization (Earth Rise, Earth Orbit, Voyager, Luna), scattering at sea, and online memorials (Everlasting Memorial®)
Note: No on-site crematory is confirmed. The GPL includes a $695 crematory fee and $395 transfer to/from crematory as separate line items, indicating cremation is likely performed at an off-site facility.
Pricing
All pricing is drawn from the General Price List effective April 2, 2024, available through the provider's Dignity Memorial listing. Cemetery and cash advance items (e.g., obituary fees, death certificates, clergy) are not included in this GPL and would be additional costs.
Professional Services
| Service | Price |
|---|---|
| Basic Services of Funeral Director and Staff (required fee) | $2,490 |
| Embalming | $1,295 |
| Dressing and Casketing | $395 |
| Bathing and Handling of Unembalmed Deceased | $700 |
| Special Care for Autopsied Cases | $100 |
| Refrigeration | $395 |
⚠️ The Basic Services fee of $2,490 is a mandatory, non-declinable charge added to virtually every arrangement. This is notably higher than the Georgia state average for independent funeral homes.
Facilities and Staff Services
| Service | Price |
|---|---|
| Small Celebration of Life or Other Services (facility) | $525 |
| Graveside Services — Equipment and Staff | $525 |
| Visitation (4 hrs evening before, or 2-hr daytime) | $525 |
| Medium Celebration of Life (facility) | $995 |
| Staff Coordination — Non-Ceremonial Gathering at Outside Location | $995 |
| Large / Premium Celebration of Life (facility) | $1,295 |
| Off-Premises Venue Staff Services | $1,295 |
| Memorial Service Without Remains (facility) | $1,495 |
| Extraordinary Affair | $3,995 |
| Private Family Moment (minimal preparation) | $295 |
| Reception Room | $295 |
| Standard Personalization | $795 |
| Premium Personalization | $1,395 |
| Additional Personalization | $395 |
Transportation
| Service | Price |
|---|---|
| Transfer of Remains from Place of Death to Funeral Home | $795 |
| Transfer to/from Crematory | $395 |
| Transfer to/from Airport | $395 |
| Transfer for Autopsy and Return | $390 |
| Funeral Vehicle (Hearse) | $395 |
| Limousine | $595 |
| Flower Vehicle | $295 |
| Service Vehicle | $95 |
Forwarding and Receiving Remains
| Service | Price |
|---|---|
| Forwarding Remains (includes preparation room, basic professional service) | $3,190 |
| Receiving Remains (includes basic professional service, transportation) | $1,960 |
Caskets, Urns, and Outer Burial Containers
| Item | Price Range |
|---|---|
| Caskets | $1,195 – $20,995 |
| Outer Burial Containers | $2,195 – $5,195 |
| Rental Casket | $1,000 |
| Urns | $65 – $1,295 |
| Outside Outer Burial Container Installation | $500 |
Cremation-Related Fees
| Item | Price |
|---|---|
| Crematory Fee | $695 |
| Cremation Expediting Fee | $395 |
| Temporary Urn Container | $59 |
| Mailing of Ashes (excluding container) | $125 |
| Combination Unit (alternative cremation container) | $295 |
| Shroud | $100 |
Selected Add-Ons and Specialty Items
| Item | Price |
|---|---|
| Dignity Memorial Packages | $295 – $395 |
| Celebrate Life Bundle | $295 |
| Cremation Jewelry Bundle | $295 |
| Everlasting Memorial® (online archive) | $395 |
| Memorial Diamond | $3,499 – $16,000 |
| Earth Rise Spaceflight | $2,995 |
| Earth Orbit Spaceflight | $4,995 |
| Luna / Voyager Spaceflight | $12,995 each |
| Scattering at Sea with Cenotaph | $3,495 |
| Dignity Celebrant | $395 |
| Estate Fraud Protection | $295 |
| Catered Receptions | $395 |
| Memory Glass | $295 |
| Memory Portrait | $295 |
| Flag Case | $195 |
Estimated Package Costs
Because Eternal Hills does not publish bundled package totals in its GPL, a realistic direct cremation cost (basic services + removal + crematory fee + transfer + temporary urn) would likely start around $4,375–$4,875 before urns or any additional items. A traditional full-service burial (basic services + embalming + dressing + removal + hearse + medium facilities + mid-range casket + outer burial container) could reasonably range from $10,000–$16,000+ before cemetery costs. These are estimates based on line-item addition; families should request a written itemized statement of goods and services selected.
Reviews
Eternal Hills holds a 4.5/5 rating from 121 Google reviewers.
Positive Themes
1. Compassionate and attentive staff. Multiple reviewers highlight that individual staff members demonstrated genuine care during difficult moments. Reviewer Kitty Kobert wrote: "The experience I had was very kind, considerate and honest. Their standard of care is very high... I can tell that they work from the heart." This sentiment — praising specific staff conduct during services — appears across multiple reviews.
2. Quality of presentation. Kobert also noted that flowers and the preparation of her mother exceeded expectations: "People commented to me how beautiful the flowers were and beautiful my mother looked."
3. Honor of pre-need contracts. At least one reviewer specifically praised the facility for standing behind pre-arranged funeral contracts made years in advance.
Concerns and Negative Patterns
Several reviews identify recurring administrative and responsiveness issues that prospective families should note:
Delayed or missing follow-through on pre-need contracts. Reviewer Connie David reported that her father's mausoleum plaque — paid for in 1999 — had still not been installed nearly nine months after his death in April 2025: "Hard to get anyone to return my calls. My Mother is very upset that daddy doesn't have a plaque yet." This points to a potential gap between pre-need commitments and post-service fulfillment.
Slow death certificate processing. Reviewer Carolyn Martin reported waiting four weeks for death certificates, which delayed estate and legal proceedings: "Waiting 4 weeks for the death certificates was extremely frustrating, especially because I paid in advance." She also noted inconsistent service quality between individual staff members.
Communication lapses after a death occurs. Reviewer Wendy Stockburger reported that her family had not received a return call from the funeral home the day after her father's passing, and described a cascading series of delays — a two-week wait for burial, difficulties obtaining the pre-paid contract due to a computer system change, and a family-written obituary that was not posted in a timely manner.
Customer service conduct. One reviewer (Emissions LLC) described a negative interaction with the general manager, identified as Gregory Williams, citing unprofessional conduct after an initial positive interaction.
These negative reviews represent a meaningful pattern: administrative delays, communication gaps, and difficulty resolving pre-need contract issues. Families with existing pre-need contracts at this facility are advised to confirm all details — including merchandise and interment specifics — in writing before need arises.
Ownership
Eternal Hills Funeral Home and Cremation is owned and operated by Service Corporation International (SCI), traded on the New York Stock Exchange under the ticker SCI. SCI is the largest funeral services corporation in North America, operating more than 1,900 funeral homes and cemeteries across the United States and Canada under the Dignity Memorial brand umbrella.
No founding year, original ownership history, or generational family ownership details are available in the provided data for this specific location. Families considering this provider should be aware that pricing, policies, and staff decisions are set at the corporate level, and that local management operates within a national corporate framework.
Accreditations
No BBB rating, professional memberships, or state licensing information specific to Eternal Hills Funeral Home and Cremation in Snellville was available in the provided data. The BBB search results returned in the source data pertained to unrelated funeral homes in other states and are not applicable here.
As a Dignity Memorial / SCI affiliate, the provider operates under SCI's corporate compliance standards and is subject to Georgia state funeral home licensing requirements administered by the Georgia State Board of Funeral Service. Families may verify the facility's current license status directly with the Board.
Conclusion
Eternal Hills Funeral Home and Cremation offers a full range of burial and cremation services in the Snellville area, backed by the resources and pre-need portability network of SCI's Dignity Memorial brand — a meaningful advantage for families with pre-existing contracts or those who may relocate. The facility's overall Google rating of 4.5/5 reflects a staff that reviewers frequently describe as compassionate and professional during services. However, a recurring pattern of administrative delays — including late death certificates, unfulfilled pre-need merchandise, and communication lapses — warrants close attention, particularly for families managing estates or relying on pre-arranged contracts. Pricing places Eternal Hills in the upper-mid to premium range for the Snellville market, and families comparing options are encouraged to request a written itemized General Price List and confirm all pre-need contract details in advance.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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