Pet Love Cremation & Memorial — Consumer Profile
Pet Love Cremation & Memorial is an independently owned pet cremation and memorial provider operating out of Smyrna, GA, distinguished by its 24/7 availability and a reputation for compassionate, personalized service trusted by local veterinarians. The provider holds a 4.9/5 rating on Google across 79 reviews, placing it among the most highly rated pet cremation services in the greater Atlanta area. Its Yelp profile highlights a specialty in pet cremation with what the business describes as a "white glove standard of care," and the provider operates seven days a week around the clock.
Locations
Primary Location 1721 McCoba Dr SE, Unit B Smyrna, GA 30080 Phone: (404) 751-3720 Hours: Open 24 hours, 7 days a week
This is the provider's single known location, operating out of a suite-style commercial space in Smyrna. No details about facility size, viewing rooms, or on-site chapel amenities are available in the provided data.
Services
Per the provider's website and its services page, Pet Love offers:
- Pet cremation — described as a step-by-step trackable process emphasizing transparency, respectful handling, and timely return of remains
- Memorial services — personalized services to celebrate the life of a pet
- Urns & keepsakes — an in-house shop offering a range of urns (rosewood, brass, custom), paw print memorials, and keepsake items
- Pet pickup/transport — referenced in reviews (including emergency situations such as a pet struck by a vehicle)
- Witnessed/attended cremation — at least one reviewer (Tracey Mulvey) described participating in the cremation process and remaining with her pet throughout, suggesting this option may be available
- Burial — listed as an offered service, though no additional details are available in the data
The about page notes that Pet Love is trusted by "leading veterinarians, pet stores, and nonprofits," with multiple reviewers confirming their vet referred them to this provider. No information is available confirming whether Pet Love operates an on-site crematory or contracts cremation to a third party.
Pricing
No General Price List (GPL) data was available for this provider. The website's shop lists the following memorial product prices:
| Item | Price |
|---|---|
| Complementary Urn (small rosewood/sheesham) | Free (included) |
| Paw Print Memorial | $39.95 |
| Brass Cremation Urn (medium) | $55.00 |
| Simple Rosewood Pet Memorial Urn (small) | $55.00 |
| Custom Urn (large) | $55.00 |
| Memorial Urn (medium) | $55.00 |
| Simple Rosewood Urn with Beveled Edge (large) | $69.95 |
Service pricing (cremation packages, pickup fees, attended cremation options) is not publicly listed on the website. Families should contact Pet Love directly at (404) 751-3720 or via the booking page to obtain a full price quote before committing to services. One reviewer described pricing as "fair," but no independent pricing benchmarks were available for comparison.
Reviews
Pet Love holds a 4.9/5 rating across 79 Google reviews and is also listed on Yelp and MapQuest, where reviewers similarly describe professional and caring service.
Positive Themes
1. Compassionate, empathetic staff Reviewers consistently describe staff as kind, patient, and emotionally supportive during a difficult time. A staff member named Deja is mentioned by name in multiple sources: "I'm so grateful for Deja at Pet Love Cremation & Memorial. She handled my pup with so much care and showed me so much compassion." Another reviewer, Tina Johnson, noted that staff helped explain service options clearly when her family was overwhelmed by grief.
2. Responsiveness and communication Andy Perry noted that after emailing a status inquiry, he received a personal phone call after business hours within 90 minutes — well ahead of what he expected. Casha Henderson, who reached out only hours after losing her pet, described the process as easy and the team as immediately comforting.
3. Personal, dignified handling of pets Tracey Mulvey described an attended cremation experience in detail: "From the precious additional moments I was able to spend with him, in his little casket…through cremation…then processing his ashes…into his personalized wooden box urn, he never left my sight or side, not for one second." Multiple reviewers across Google, MapQuest, and pet-cremation.org echo the sense that pets were treated with genuine care and respect.
Notable Concerns
No complaint patterns or negative reviews were identified in the available data. The sample size of 79 Google reviews is relatively modest, which limits the ability to identify any emerging patterns. Families should be aware that no pricing is publicly posted, which requires a direct inquiry before making a decision.
Ownership
Pet Love Cremation & Memorial is independently owned and operated. According to the provider's Facebook page, it is "owned and operated by longtime business owners who are also lifelong pet owners and rescuers," and describes itself as "founded on the highest ethical standards and committed to providing every service with love, dignity & respect." No founding year, individual owner names, or generational ownership details are available in the data. The provider is not affiliated with any corporate consolidator.
Accreditations
No BBB profile specific to Pet Love Cremation & Memorial in Smyrna, GA was identified in the available data. (The BBB link provided in the source data resolves to an unrelated Ohio business and is not applicable here.) No professional association memberships, state licensing details, or awards data were available. Families who wish to verify licensing or complaint history may contact the Georgia Secretary of State's office or the Georgia Department of Agriculture, which oversees pet cremation providers in the state.
Conclusion
Pet Love Cremation & Memorial is a well-regarded, independently owned option for pet cremation services in the Smyrna and greater Atlanta area, positioned in the mid-range of the local market based on reviewer descriptions of pricing as "fair." Its strongest differentiators are its around-the-clock availability, strong veterinary referral network, and a demonstrated track record of compassionate, responsive service — including the option for families to be present during cremation. The primary concern for prospective clients is the absence of publicly posted service pricing, which means families will need to request a quote directly before making arrangements; this is worth doing promptly, as costs can vary meaningfully between providers.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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