Carmichael Funeral Homes is an independently owned funeral provider serving Smyrna and Marietta, Georgia, notable for its consistently high customer satisfaction ratings and personalized family-centered approach. The Smyrna location carries a 4.8/5 rating across 29 Google reviews, with a second Google listing for the same address showing a 5.0/5 across 12 reviews. The firm offers cremation, funeral, memorial, pre-planning, and veterans services across two Georgia locations, with online pre-need purchasing available.
Locations
Carmichael Funeral Home – Smyrna (Primary location) 2950 King Street SE, Smyrna, GA 30080 Phone: (770) 424-4924 / (770) 435-4467 Hours: Open 24 hours, 7 days a week Google Rating: 4.8/5 (29 reviews)
The Smyrna location is described on the firm's website as a "Family Celebration Center," suggesting dedicated space for memorial gatherings. It is located approximately 2.5 miles from downtown Smyrna within Cobb County and serves surrounding communities including Vinings, Cumberland, and portions of the greater Atlanta metro area.
Carmichael Funeral Home – Marietta 1130 Whitlock Ave, Marietta, GA 30064 Hours: Open 24 hours, 7 days a week
Both locations operate around the clock, which reviewers have noted as meaningful during late-night emergencies.
Services
According to the firm's website, Carmichael Funeral Homes offers the following categories of service:
- Cremation options — Multiple cremation packages appear to be available, though specific package names are not detailed in publicly available data.
- Funeral services — Traditional funeral arrangements including body preparation and transport. One reviewer noted an out-of-state transport was handled by staff member Matthew.
- Memorial and personalization services — The website references a "Celebrating Life" service category, consistent with personalized memorial events.
- Permanent memorialization — Listed as a distinct service category on the services page.
- Veterans services — The website specifically references "Honoring Veterans" as a service category. A third-party listing notes the firm considers it a "privilege" to provide tributes to veterans' service.
- Pre-planning — Pre-need arrangements can be completed and purchased online, a convenience not offered by all area providers.
- Aftercare services — Reviewer Janet Miller specifically praised an "Aftercare Call service" provided by staff member Alison Christiansen, which helped families navigate post-death administrative tasks including agency contacts and relevant resources.
- Grief and healing resources — Listed as a dedicated section on the firm's website.
- Online payment — A secure online payment center is available for families and friends to contribute toward funeral account balances.
No on-site crematory or owned cemetery is confirmed in the available data.
Pricing
No General Price List (GPL) data was available for this profile. Carmichael Funeral Homes does not appear to publish itemized pricing on its website, and no third-party pricing aggregators provided figures for this location at the time of writing.
Families are encouraged to request the GPL directly — funeral homes are required by the FTC Funeral Rule to provide one upon request, in person or by phone, at no charge.
Reviews
Carmichael Funeral Homes holds a 4.8/5 rating across 29 Google reviews for its primary Smyrna listing, with a second listing at the same address showing a perfect 5.0/5 across 12 reviews. The firm is also listed on Legacy.com. The total verified review count across both Google listings is 41, which is a relatively modest sample but uniformly positive.
Dominant Positive Themes
Personalized, unhurried attention — Multiple reviewers describe feeling like they had the staff's full focus. Susan Thomason wrote: "Jim was absolutely amazing! He has a gift. He made us feel like we were the only client he had. He spent time with us and we never felt rushed in making any decisions."
Calm, capable handling of logistics — Reviewer Terri noted that "Jim Carmichael and Cesar made the process easy in a calm, reassuring, straight forward manner. They handled all the details and shared resources that made the process before, during and after much more manageable."
Responsive around the clock — Vince Smith described staff arriving at his home at 2:10 a.m. following his mother's death: "I couldn't have asked for more tender, dignified, and gracious help at that moment."
Staff named in reviews: Jim Carmichael (owner/director), Darrell Owenby, Cesar, Matthew, and Alison Christiansen (aftercare).
Repeat family use — Caron Gossett noted that after Carmichael served her family at her mother's death four years prior, they were her family's first call when her father passed: "They treated us like family and were quick to meet our needs."
Notable Negative Reviews or Complaints
No negative reviews or complaint patterns appear in the available data. The BBB profile shows no complaints on record, though the business is not BBB accredited (see Accreditations section).
Ownership
Carmichael Funeral Homes is independently owned. The business bears the name of Jim Carmichael, who is identified by name in multiple reviews as an active, hands-on presence with clients and appears on LinkedIn as associated with Carmichael Funeral Homes, Inc. The firm is not affiliated with any publicly traded funeral corporation. No founding year or full ownership history was available in the data provided.
Accreditations
- BBB: Carmichael Funeral Homes is not BBB accredited. No complaints are listed on file. The absence of accreditation is common among small independent funeral homes and does not on its own indicate problems, but families who weight BBB standing should note it.
- Professional memberships, state licensing, and industry awards: No data was available for these categories.
Conclusion
Carmichael Funeral Homes occupies a mid-range to full-service position in the Smyrna and Marietta market, offering a broad range of services — from cremation to veterans tributes and aftercare — with a strong record of personalized, responsive care that has generated repeat family business. Its most consistent strength, reflected across dozens of reviews, is the quality of human attention provided by named staff during acutely stressful situations. Two areas worth noting before making a decision: the firm does not publish pricing online, so families should request a GPL before committing, and its BBB non-accreditation status, while not unusual for independent providers, means there is no third-party complaint-resolution mechanism on record.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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