Northside Chapel Funeral Directors and Crematory — Consumer Profile

Northside Chapel Funeral Directors and Crematory is an independently owned, family-operated funeral home and crematory in Roswell, Georgia, distinguished by its on-site crematory and nearly three decades of continuous community service. The funeral home holds a 4.8/5 rating across 72 Google reviews, reflecting consistently high family satisfaction. The facility offers both cremation and burial services and operates 24 hours a day, seven days a week.

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Locations

Primary Location (Single Facility):

Detail	Information
Address	12050 Crabapple Rd, Roswell, GA 30075
Phone	(770) 645-1414
Hours	Open 24 hours, 7 days a week

The Crabapple Road location sits midway between Alpharetta and Roswell in North Fulton County. According to a General Price List on file with the Funeral Consumer Alliance of Georgia, the facility includes a spacious chapel suited for worship and memorial services, handicapped access, and ample parking. The on-site crematory was built and opened in 2004.

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Services

Northside Chapel offers the following services, as described on their website and through external sources:

• Cremation — performed on-site in the funeral home's own crematory, meaning a loved one remains in the provider's direct care throughout the process
• Burial services — including coordination with out-of-state funeral homes when burial occurs elsewhere (noted in at least one review involving arrangements in Mississippi)
• Memorial and celebration-of-life services — including visitation and chapel services
• Military/veterans services — referenced in external descriptions of their offerings
• Pre-planning — the website offers an online planning tool and in-person consultations with pre-planning advisors; this appears to be informational and planning-focused rather than a full pre-need insurance product
• Grief support resources — including a daily email affirmation program and grief resources section on the website
• Flowers and gifts — available through the website

The on-site crematory is a meaningful operational detail: at funeral homes that lack this facility, a loved one's body may be transported to a third-party crematory. Northside Chapel's 2004-built crematory eliminates that handoff.

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Pricing

Pricing data from a publicly available General Price List filed with the Funeral Consumer Alliance of Georgia is available for reference. The GPL on file reflects pricing as of the document's publication date and may not reflect current rates; families should request a current GPL directly from the funeral home, as required by the FTC Funeral Rule.

Note: No itemized GPL pricing figures were included in the data provided for this profile. The existence of the GPL document is confirmed, but specific line-item prices cannot be reproduced here without the underlying figures. Families are encouraged to request the current GPL by phone at (770) 645-1414 or in person.

One Nextdoor reviewer noted that the funeral home was willing to work within budget constraints during a financially difficult period, suggesting some flexibility in service configuration.

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Reviews

Northside Chapel holds a 4.8/5 rating based on 72 Google reviews. The funeral home also has a presence on Yelp and Facebook (373 likes, 249 check-ins), though detailed ratings from those platforms were not available in the data reviewed.

Positive Themes

1. Staff compassion and personal attention Multiple reviewers single out individual staff members by name as central to a positive experience. Lucinda appears in several reviews as someone who handled logistics thoroughly while remaining genuinely caring. As one reviewer wrote: "The director, Lucinda, handled every single detail so professionally. She gave us exactly the experience you could only expect from someone who really cares about people." (Maggie My, Google)

2. Coordination of complex arrangements Reviewers note the staff's willingness to manage logistically complicated situations, including coordinating with a second funeral home out of state. Amy Gamble wrote: "She even worked out all the details with a second funeral home in Mississippi where my Mom was buried."

3. Care in the most difficult circumstances One review described Northside Chapel's handling of the death of a child. Reviewer Annabelle Fawcett wrote of director Lauren: "She was there for us from start to finish and beyond, and we will never be able to express enough gratitude towards her and the Northside Chapel Funeral Directors." The tone across reviews suggests staff are recognized for going beyond transactional service delivery.

Staff mentioned by name in reviews: Lucinda, Madison, Lauren.

Notable Negative Reviews or Complaints

No negative reviews or complaint patterns appeared in the data reviewed for this profile. The BBB profile exists but was not accredited as of the time of this writing; no complaint history was surfaced in available data. Families may wish to check the BBB profile directly for any updated complaint filings.

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Ownership

Northside Chapel is independently owned and operated. According to the funeral home's history page and iMortuary's listing, the firm was founded in 1995 by Rex T. Grizzle and Randy N. Norred, both described as longstanding community figures. Grizzle and Norred remain owners and managing partners. The funeral home is not affiliated with any publicly traded corporate consolidator such as Service Corporation International or Dignity Memorial.

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Accreditations

Category	Status
BBB Accreditation	Not accredited
BBB Rating	Not available in data reviewed
Yelp Profile	Listed
Facebook	Active page

The absence of BBB accreditation is worth noting but is not uncommon among independent funeral homes and does not by itself indicate a problem. Families can verify Georgia state funeral home licensing through the Georgia Secretary of State's Professional Licensing Boards division. No professional memberships or awards data were available in the materials reviewed.

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Conclusion

Northside Chapel Funeral Directors and Crematory occupies a mid-range to community-focused position in the North Fulton County market, offering a meaningful combination of independent ownership, an on-site crematory, and a strong track record of personalized service. Its 4.8/5 Google rating across 72 reviews is notably consistent, with reviewers repeatedly highlighting specific staff members by name — an indicator that the quality of care reflects individual attention rather than a standardized process. Families should request a current General Price List to confirm current pricing, and may wish to check the BBB profile directly for any recent complaint activity not captured in this review.