Roswell Funeral Home — Consumer Profile
Roswell Funeral Home is a corporate-owned, full-service funeral home operated by Service Corporation International (SCI) under the Dignity Memorial brand, located in Roswell, GA, and distinguished by one of the highest Google ratings among area providers.
The facility holds a 4.8/5 rating across 164 Google reviews, reflecting consistently strong family satisfaction. Pricing sits at the premium end of the local market, with a non-declinable basic services fee of $5,525 — notably higher than the Georgia average for independent funeral homes. The home offers both burial and cremation services and is open 24 hours a day, seven days a week.
Locations
| Detail | Information |
|---|---|
| Address | 950 Mansell Rd, Roswell, GA 30076 |
| Phone | +1 (770) 993-4811 |
| Hours | Open 24 hours, 7 days a week |
| Facility Type | Full-service funeral home |
The Mansell Road location is the single listed facility for this provider. The Dignity Memorial website also references a Sandy Springs Chapel location at 136 Mt Vernon Highway, Sandy Springs, GA 30328 (phone: 404-255-8511), which appears to be a related SCI/Dignity Memorial facility in the same metro area, though it is listed under a separate profile. Families in the broader North Atlanta area may wish to compare both locations.
Services
Based on information from the Dignity Memorial website and the General Price List (GPL), Roswell Funeral Home offers:
- Burial services — full traditional funeral with visitation, graveside services, and transportation
- Cremation services — including crematory fee line item on the GPL, suggesting access to cremation (whether on-site or via transfer is not confirmed in the available data)
- Memorial and Celebration of Life services — including graveside celebrations, facility-based memorial services without remains present, and off-premises venue staffing
- Pre-planning — available via contact form through the Dignity Memorial website; pre-paid funeral plans advertised with up to 10% discount
- Veterans services — listed as a service category on the Dignity Memorial platform (flag cases available on the GPL at $195)
- Jewish funeral services — a dedicated Tahara Room ($595) is listed on the GPL, along with Jewish-specific acknowledgment cards and register books, indicating accommodation of Jewish burial customs
- Specialty memorialization — the GPL includes several unique add-on options such as spaceflight services (Earth Rise at $2,995; Earth Orbit at $4,995; Luna/Voyager at $12,995 each), memorial diamonds ($3,499–$16,000), scattering at sea with cenotaph ($3,495), and cremation jewelry
- Forwarding and receiving remains — for out-of-area or international transfers
- Disinterment supervision — available at $2,595
Pricing
GPL effective date: April 2, 2024. All prices are set by the funeral home and subject to change. The Basic Services fee is required and cannot be declined.
Professional Services
| Service | Price |
|---|---|
| Basic Services of Funeral Director and Staff (required) | $5,525 |
| Embalming | $1,295 |
| Dressing and Casketing | $395 |
| Bathing and Handling of Unembalmed Deceased | $700 |
| Refrigeration | $595 |
| Special Care for Autopsied Cases | $100 |
| Hairdresser | $50 |
⚠️ Note: The non-declinable Basic Services fee of $5,525 is high relative to Georgia market norms. Families arranging even the simplest services will pay this fee in addition to all other selected items.
Facilities and Staff
| Service | Price |
|---|---|
| Visitation (4 hrs evening before, or 2 hrs) | $525 |
| Celebration of Life — Graveside | $995 |
| Celebration of Life — Premium Facility (Large) | $1,295 |
| Off-Premises Venue Staff Services | $1,295 |
| Memorial Service Without Remains | $3,995 |
| Private Family Moment (minimal prep) | $295 |
| Reception Room | $495 |
| Tahara Room | $595 |
| Sheltering of Remains (per day) | $100 |
| Supervision of Disinterment | $2,595 |
| Additional Personalization | $395 |
| Standard Personalization | $795 |
| Premium Personalization | $1,395 |
Transportation
| Service | Price |
|---|---|
| Transfer of Remains from Place of Death | $795 |
| Transfer to/from Airport | $395 |
| Transfer to/from Crematory | $495 |
| Transfer to/from Autopsy and Return | $295 |
| Hearse | $395 |
| Limousine | $595 |
| SUV | $595 |
| Service Vehicle | $95 |
Forwarding and Receiving Remains
| Service | Price |
|---|---|
| Forwarding Remains (includes Basic Professional Service Fee) | $3,695 |
| Receiving Remains (includes Basic Professional Service Fees) | $3,595 |
Caskets, Urns, and Outer Burial Containers
| Item | Price Range |
|---|---|
| Caskets | $1,195 – $23,095 |
| Outer Burial Containers | $1,595 – $5,195 |
| Rental Casket | $1,000 |
| Urns | $65 – $2,095 |
| Temporary Urn Container | $59 |
| Shroud | $75 |
Cremation-Specific Fees
| Service | Price |
|---|---|
| Crematory Fee | $695 |
| Cremation Expediting Fee | $395 |
| Combination Unit | $295 |
| Mailing of Ashes (excluding container) | $125 |
Selected Add-Ons and Specialty Services
| Item | Price |
|---|---|
| Dignity Memorial Packages | $295 – $395 |
| Celebrate Life Bundle | $295 |
| Cremation Jewelry Bundle | $295 |
| Everlasting Memorial® (Internet Archive) | $395 |
| Estate Fraud Protection | $295 |
| Family Estate Manager | $295 |
| Catered Receptions | $395 |
| Memory Portrait | $295 |
| Memory Glass | $295 |
| Moving Memories™ DVD (additional copies) | $25 |
| Memorial Diamond | $3,499 – $16,000 |
| Earth Rise Spaceflight | $2,995 |
| Earth Orbit Spaceflight | $4,995 |
| Luna Spaceflight | $12,995 |
| Voyager Spaceflight | $12,995 |
| Scattering at Sea with Cenotaph | $3,495 |
| Flag Case | $195 |
| Funeral Ark Service | $595 |
Estimated Package Costs
A rough minimum-cost direct cremation (Basic Services + Transfer of Remains + Crematory Fee + Temporary Urn) would total approximately $7,074 before tax, based solely on GPL line items. A traditional burial with embalming, visitation, hearse, and a mid-range casket (est. $5,000) could easily exceed $15,000–$20,000+ when all required and typical elective fees are combined. Families should request an itemized Statement of Funeral Goods and Services Selected before committing.
Reviews
Roswell Funeral Home holds a 4.8/5 rating based on 164 Google reviews, which is a strong score for a full-service funeral provider.
Positive Themes
1. Staff compassion and professionalism Multiple reviewers highlight the warmth and competence of individual staff members. Kathi W. wrote that the team was "so respectful and sincerely compassionate, we were made to feel very comfortable even though it is an uncomfortable situation." Debbie Carter noted that staff "treated my family with respect and kindness" and that the service "represented his life in such a beautiful and amazing way."
2. Named staff receiving consistent praise Several staff members are cited by name across reviews:
- Tiffany is mentioned in multiple reviews for managing details "with precision and grace" (Michael Adkins) and leading a team that was "respectful and sincerely compassionate" (Kathi W.)
- Dee (Funeral Director) and Tyler are credited by Jenny Brown for making the funeral "perfect"
- Tom and Jerry are noted by Michael Adkins for "standout service" and handling the experience "with the highest level of respect"
3. Clear communication and guidance through the process Jo Ann Riggs noted: "I always knew the next step and what to expect. Options were given and prices were fair and reasonable." Jenny Brown similarly emphasized that the planning process was made "comfortable and easy as possible."
Notable Concerns
No negative reviews or complaint patterns were present in the provided review data. However, the available sample consists entirely of 5-star reviews, which may not represent the full distribution of experiences. Families are encouraged to read the complete review set on Google and to search for any SCI/Dignity Memorial complaints filed with the Georgia Secretary of State's funeral regulatory board or the BBB.
Ownership
Roswell Funeral Home operates under the Dignity Memorial brand, which is the consumer-facing network of Service Corporation International (SCI), the largest funeral home and cemetery operator in North America. SCI is publicly traded on the New York Stock Exchange under the ticker SCI.
No founding year, local ownership history, or generational family details are available in the provided data. As a corporate-owned location, decisions about staffing, pricing structures, and service offerings are generally set at the regional or national level rather than locally. Families who prefer an independently owned and operated funeral home should note this distinction, as corporate ownership can affect the degree of pricing flexibility and the continuity of individual staff relationships over time.
Accreditations
No specific BBB rating, state licensing details, professional memberships (e.g., NFDA, SEFDA), or awards were confirmed in the available data for this specific location. The BBB search results provided did not return a direct profile for this facility. Families can search the BBB directory directly or verify licensure through the Georgia Secretary of State's Professional Licensing Boards Division, which regulates funeral directors and funeral establishments in the state.
Conclusion
Roswell Funeral Home offers a well-reviewed, full-service funeral experience in North Atlanta, with particular strengths in staff attentiveness, personalization options, and a broad range of specialty memorialization services. It sits firmly in the premium price tier of the local market — the $5,525 non-declinable basic services fee alone places it among the higher-cost providers in Georgia, and total funeral costs can rise substantially with customary add-ons. Families who prioritize a wide array of services, consistent staff praise, and the logistical backing of a large national network may find good value here; those with tighter budgets or a preference for an independent, locally rooted provider should compare itemized costs carefully against other Roswell-area funeral homes before making a decision.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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