Neptune Society – Atlanta (Norcross, GA)

Neptune Society's Atlanta-area location is a cremation-focused provider operating in Norcross, GA, under the Neptune Society national brand — which, despite being listed as independently owned, is majority-owned by Service Corporation International (SCI), the largest publicly traded deathcare company in North America. The Norcross location holds a 4.9/5 rating across 255 Google reviews, reflecting consistent satisfaction among recent customers. The office is open 24 hours a day, seven days a week, and positions itself explicitly around affordable cremation services and advance pre-planning.

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Locations

Primary Location: Neptune Society – Atlanta 4870 Peachtree Industrial Blvd, Suite 150 Norcross, GA 30071 Phone: (404) 586-4301 Hours: Open 24 hours, 7 days a week

This is an office-based location rather than a traditional funeral home facility. Pre-need consultations and at-need arrangements are handled here, but the location does not appear to have a chapel, visitation rooms, or an on-site crematory based on available data. The location is also listed on Yelp and maintains a Facebook presence.

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Services

Neptune Society – Atlanta focuses primarily on cremation services. Based on the provider's website, services include:

• Direct cremation (at-need and pre-planned)
• Pre-need cremation planning — the core offering, with the ability to lock in arrangements and pricing in advance
• Veterans cremation planning — the website includes a dedicated veterans section
• Celebration of Life planning resources
• Grief support resources, including a "12 Weeks of Peace" program
• At-need services — families who have not pre-planned can also make arrangements at the time of death

The website does not reference burial services, on-site crematory operations, cemetery ownership, or embalming. Cremation is the exclusive service type offered at this location. Pre-need inquiries are handled via contact form or phone.

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Pricing

No General Price List (GPL) data was available in the provided records, and itemized pricing is not published on the Neptune Society Atlanta website. The site emphasizes affordability but does not disclose specific figures online.

Third-party aggregators such as Ever Loved reference pricing information but did not include specific figures in available data. CareCredit financing is accepted at this location, as noted on the CareCredit provider directory.

Note for families: The FTC Funeral Rule requires providers to disclose pricing over the phone upon request. Families are encouraged to call (404) 586-4301 to request itemized pricing before committing to any arrangement, particularly for pre-need plans.

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Reviews

The Norcross location holds a 4.9/5 rating based on 255 Google reviews — a notably high score across a substantial review volume. The location also appears on Yelp with 11 reviews and has a single review listed on Facebook.

Positive Themes

1. Compassionate, low-pressure staff interactions Reviewers consistently describe staff as patient and non-pressuring during both pre-planning and at-need situations. Vicki Yokers wrote: "Dennis was very patient going over all the details of the plan. He answered all our questions and went over all the different plans available. We never felt pressured." Eric Ezekiel noted: "During an overwhelming and painful time, their team treated us with patience, compassion, and respect."

2. Named staff singled out for care and communication Several reviewers specifically named staff members by name. Hannabelle was cited more than once for guiding families through the process with clarity and sincerity. Heidi King wrote: "Mark and Hannabel were such wonderful caring people, I'm grateful and pleased that my husband and I chose them." The location's listed manager is Daniel J. Enea.

3. Pre-planning relieved burden on surviving family members Multiple reviewers who had pre-planned praised the experience of having arrangements already in place at the time of death. Brandt Barber noted: "My parents doing that in advance and using the Neptune Society made a very sad moment be much easier because they handled all the details."

Concerns and Complaints

No location-specific negative reviews were surfaced in the available data for the Norcross office. However, the broader Neptune Society brand's BBB profile — filed under the Florida headquarters — is not BBB accredited and includes complaint records. One documented complaint involved a consumer alleging unwanted solicitation contact and referencing prior lawsuits in multiple states for fraud, though the BBB listed that complaint as resolved. Families considering a pre-need contract should review all contract terms carefully before signing, given that pre-paid arrangements involve financial commitments that can be difficult to transfer or cancel.

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Ownership

Neptune Society was founded in 1973 and incorporated in 1985. Despite being described in some listings as independently owned, the national brand is majority-owned by Service Corporation International (SCI), which acquired a 70% interest in Neptune Society on June 3, 2011. SCI (NYSE: SCI) is a publicly traded corporation and the largest deathcare company in North America. Neptune Society operates as a distinct brand alongside SCI's other subsidiaries, including Trident Society and National Cremation.

Families should be aware that while the Norcross location may operate with local staff and day-to-day autonomy, the organization's ownership structure, pre-need contract administration, and financial backing are tied to a large corporate entity.

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Accreditations

• BBB: The Neptune Society's national profile, filed in Florida, is not BBB accredited. A Georgia-specific BBB profile for this location was not identified in available data.
• No professional memberships (NFDA, ICCFA, etc.) were confirmed in available data for this location.
• No state licensing details were present in the provided data.

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Conclusion

Neptune Society's Norcross location is a strong option for families in the Atlanta metro area who are specifically seeking cremation services — particularly those interested in pre-planning arrangements at an accessible price point. Its 4.9/5 Google rating across more than 250 reviews reflects a consistent pattern of compassionate, well-organized service. That said, families should be aware that Neptune Society is majority-owned by SCI, a publicly traded corporation, which may affect how pre-need contracts are administered and transferred; the absence of published pricing online also means families will need to request a price list directly before comparing options. For straightforward cremation — whether planned in advance or arranged at need — this location warrants serious consideration, but reviewing all pre-need contract terms carefully remains essential.