West Cobb Funeral Home and Crematory — Consumer Profile

West Cobb Funeral Home and Crematory is an independently owned, single-location funeral home and crematory in Marietta, Georgia, founded in 1995 and notable for its on-site crematory and consistently high ratings across review platforms. The funeral home holds a 4.9/5 rating across 138 Google reviews and a 98% recommendation rate from 47 Facebook reviewers. The facility serves families throughout the West Cobb corridor and broader Atlanta metro area, offering cremation, burial, memorial, veterans, and infant services alongside online pre-need planning.

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Locations

Detail	Information
Address	2480 Macland Rd, Marietta, GA 30064
Phone	(770) 419-9234
Hours	Open 24 hours, 7 days a week
Facility Type	Funeral home with on-site crematory

This is the provider's sole location. The building was purpose-designed as a funeral home and opened in October 1995, making it the first purpose-built funeral home facility in the West Cobb area. The website lists service areas spanning Marietta, Smyrna, Kennesaw, Powder Springs, Mableton, Austell, Acworth, Woodstock, Dallas, Roswell, Sandy Springs, Dunwoody, Lithia Springs, Chamblee, Doraville, Vinings, Fair Oaks, East Cobb, Hiram, Clarkdale, and North Atlanta.

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Services

West Cobb offers a broad range of services as listed on their website:

• Cremation services — offered through an on-site crematory
• Burial services
• Memorial and celebration-of-life services
• Veterans services — a dedicated service category with veteran-specific resources
• Infant services — a separately listed service category
• Personalization options — including slideshows, printed programs, and other tribute elements (mentioned in reviews)
• Pre-need/pre-planning — available online through an online planning form, with online purchase capability
• Grief support resources — including dedicated sections for adult and children's grief on the website

The presence of an on-site crematory means cremation is performed at the facility rather than transported to a third party, which some families consider important for chain-of-custody assurance.

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Pricing

No General Price List (GPL) data was available in the provided sources. West Cobb's website includes a General Price List page and a payment options section, but specific prices were not captured in the data reviewed for this profile. Families should request the GPL directly — funeral homes are required by the FTC Funeral Rule to provide it upon request, in person or by mail, and many are now required to post it online.

One reviewer noted that the "price was perfect" (Yahoo Local), though no specific figures were provided.

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Reviews

West Cobb carries some of the strongest review scores in its market:

Platform	Rating	Review Count
Google	4.9 / 5	138
Facebook	98% recommend	47
Yelp	Not rated	10 reviews, 22 photos

Positive Themes

1. Staff responsiveness and personal warmth. Multiple reviewers describe staff going beyond professional courtesy to provide genuine emotional support. Tracy R. writes that Funeral Director Laura Scott "picked up the phone" during a hospice crisis and was "so incredibly kind and caring." Susan Jones notes that Laura "literally held my hand through the whole process." This level of named, personal engagement appears consistently across reviews.

2. Hands-on logistics support. Reviewers specifically call out assistance with details families often struggle with: slideshows, printed programs, photo scanning, and step-by-step guidance. Eric Wright noted that Bennitt "made sure we were well prepared for each step of the journey, from photo scanning to general logistics."

3. Long-term community trust. Beverly Ernst notes her family has used West Cobb "for 20+ years" and specifically references "Mama Roach" — apparently a former staff member or founding family figure — as setting the tone for the home's culture. This kind of multigenerational relationship is mentioned by more than one reviewer.

Negative Reviews or Concerns

No notable negative reviews or complaint patterns were identified in the data reviewed. The BBB profile exists but no complaints or rating data were surfaced in available results.

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Ownership

West Cobb Funeral Home and Crematory is independently owned. According to the history page on the provider's website, the concept for the funeral home originated in 1993, and the facility opened in October 1995. The site describes a sole owner and founder, though their name is not captured in the data reviewed here. The home is described in reviews as "family owned and run," with at least one reviewer referencing "Mama Roach" as a foundational family presence. It is not affiliated with any corporate funeral chain.

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Accreditations

Item	Status
BBB Accreditation	Not BBB Accredited
BBB Rating	Not available in data reviewed
BBB Complaints	None surfaced in available data

No professional association memberships, state licensing details, or industry awards were captured in the available data. The lack of BBB accreditation is common among funeral homes and does not by itself indicate a problem, but families who prioritize BBB membership as a vetting criterion should note it.

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Conclusion

West Cobb Funeral Home and Crematory occupies a mid-range to premium position in the West Cobb and greater Marietta market, distinguished less by low-cost offerings than by the depth of personal service its staff provides. Its 4.9/5 Google rating across 138 reviews and 98% Facebook recommendation rate are unusually strong for any service business, and the consistent naming of specific staff members in positive reviews suggests those scores reflect genuine experience rather than solicited feedback. The primary item worth monitoring is the absence of publicly available pricing — families should request the General Price List before making any commitments to ensure the cost structure fits their budget.