Paws, Whiskers & Wags — Marietta, GA

Consumer Profile | Pet Cremation Services

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Paws, Whiskers & Wags is an independently owned pet cremation provider with two Atlanta-area locations (Marietta and Decatur) that has built a strong regional reputation over two decades for compassionate, dignified end-of-life care for companion animals. The Marietta location holds a 4.8/5 rating across 98 Google reviews, with reviewers consistently citing responsive staff and same-day service availability. The company operates 24 hours a day by phone and offers services ranging from private cremation to personalized memorial products and complimentary grief support.

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Locations

Marietta (Primary Location) 2256 Northwest Parkway SE, Suite C, Marietta, GA 30067 📞 (404) 990-2595 Office Hours: Monday–Friday 9:00 AM–5:00 PM; Saturday 9:00 AM–12:00 PM 24-hour phone availability Nestled off Franklin Gateway SE, accessible from the Delk Road exit on I-75. Serves Cobb County including Acworth, Kennesaw, and Smyrna.

Decatur 2800 E Ponce de Leon Ave, Decatur, GA 30030 📞 (404) 461-9528 Office Hours: Monday–Friday 9:00 AM–5:00 PM; Saturday 9:00 AM–12:00 PM 4.6/5 rating across 267 Google reviews

The company also operates locations in Covington, GA, Charlotte, NC, and Hickory-Hudson, NC, making it a multi-state regional provider rather than a single-facility operation.

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Services

According to the provider's website, Paws, Whiskers & Wags offers the following services:

• Pet Cremation — Private cremation is the core service; same-day cremation has been referenced in multiple customer reviews
• Pet Burial — Burial services are listed as available
• Memorial Products — An extensive urn gallery including wood, metal, ceramic, resin, marble, stone figurine, cloisonné, and eco-friendly options; pawprint keepsakes, memorial glass, memorial jewelry, and outdoor markers are also offered
• Grief Support — A complimentary grief support group is offered, described on the website as a recognized community resource; a video library of pet loss support resources is also available
• In-Home Euthanasia (Partner Network) — The company maintains a referral network of in-home euthanasia partners, though this service is not performed directly by the company
• Pet Tracker 360 — A proprietary tracking system that allows families to monitor the cremation process; this is highlighted as a key differentiator on the website
• Pre-Planning / Online Purchase — Families can arrange and purchase services online in advance through the company's Pet Portal
• Obituary Services — The website lists pet obituary postings as an available resource
• Annual Pet Celebration — A community memorial event is offered annually

No on-site cemetery was identified in the available data. The website references burial services but does not specify whether the company owns or operates a dedicated pet cemetery.

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Pricing

No General Price List (GPL) data was available in the provided records. The company website references a Pet Cremation Services Price Quote Tool, suggesting pricing may vary by pet size and service type and is generated on an individualized basis rather than published as a flat schedule.

Families are encouraged to use the online quote tool or call (404) 990-2595 to obtain itemized pricing before making arrangements. No third-party pricing benchmarks were available in the source data for comparison.

Note: The absence of a publicly posted price list makes direct cost comparison with competitors more difficult. Requesting a written itemized quote before committing to services is advisable.

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Reviews

The Marietta location holds a 4.8/5 rating from 98 Google reviewers. The Decatur location carries a 4.6/5 from 267 reviews, reflecting a consistently positive pattern across the company's Atlanta-area footprint.

Dominant Positive Themes

1. Staff compassion and emotional sensitivity Multiple reviewers describe staff going beyond transactional service. Kat Terry wrote that staff member Tessa "said she could probably squeeze my little girl in for same day" after hearing a tearful call, and greeted the family personally upon arrival. Kat Robinson described calling before business hours in distress and being "met with the most pa[tient]" response. Raeshonna Corder noted staff were "extremely gentle and kind over the phone and in person."

2. Same-day and rapid turnaround service Several reviews specifically highlight same-day cremation as a meaningful comfort. Raeshonna Corder received ashes back the same day. Megan Garrow, who lost her 18-year-old cat unexpectedly at home, filled out the online questionnaire at 4:00 PM and was assisted before closing. This appears to be a genuine operational capability, not simply a marketing claim.

3. Coordination with veterinarians and at-home loss situations Rebecca Harrell noted the company "coordinated directly with our veterinarian" and returned remains in a "personalized wooden box." Multiple reviewers who lost pets at home — rather than at a clinic — praised the ease of the intake process.

Notable Negative Reviews

Two critical reviews in the dataset warrant attention:

• Rim Hendi (1/5) expressed frustration with automated phone prompts when contacting the company about a deceased pet, describing the experience as "completely tone deaf." She also reported receiving repeated calls about making arrangements after arrangements had already been completed on a Thursday, stating by Monday she had "no idea what is going on with my pet." This review raises a concern about internal communication and the appropriateness of automated systems in an emotionally sensitive context.

• C L (1/5) began a review describing the loss of a cat named Oreo and explicitly stated an intent to "warn you about trusting cremat[ories]" — though the review text was truncated in the available data. The full concern could not be assessed from the provided excerpt.

Families may wish to ask the company directly about their communication process and how families are kept informed during the cremation timeline.

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Ownership

Paws, Whiskers & Wags operates as an independently owned LLC. The company was founded in 2004 by Christine Hunsaker, according to a press release. A separate source on the company's own website credits Cindi Branch as co-founder, with a founding year of 2005 referenced in that context — a minor discrepancy in the public record. Current leadership at the Marietta location includes Emily Brewer (Vice President and owner), with directors Kevin Ledford and MacGregor Christner and assistant managers DJ Gibbs and Megan Barbee also listed among staff.

In early 2021, Paws, Whiskers & Wags announced a partnership with the world's largest pet funeral company. The press release did not identify that partner by name in the available excerpt, and the nature of the arrangement — whether it represents a full acquisition, a marketing affiliation, or an operational partnership — could not be confirmed from the available data. Families who consider independent ownership an important factor should ask the company directly about the current ownership structure and any ongoing corporate relationships.

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Accreditations

• BBB Status: Paws, Whiskers & Wags is not accredited by the Better Business Bureau. No BBB rating or complaint history was available in the provided data.
• The company's website references over 60 years of combined staff experience in pet cremation services.
• No state licensing details, ICCFA membership, or other professional accreditations were identified in the available data.

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Conclusion

Paws, Whiskers & Wags occupies a mid-range position in the greater Atlanta pet cremation market, offering a broader suite of services — including grief support, memorial products, online pre-planning, and a proprietary pet tracking system — than many basic cremation-only providers. Its strong ratings across hundreds of reviews reflect a consistent track record of compassionate service, and same-day cremation availability is a meaningful practical advantage for families facing unexpected loss. Prospective clients should note the absence of a publicly posted price list, which makes upfront cost comparison harder, and may want to ask directly about current ownership arrangements following the 2021 corporate partnership announcement. The isolated but specific complaints about automated phone systems and internal communication are worth bearing in mind, particularly for families who will need close coordination during a difficult time.