National Cremation Service is a cremation-focused provider operating out of Marietta, GA, affiliated with one of the nation's oldest and largest direct cremation networks, and notable for its fully online pre-arrangement and at-need purchasing process.
The Marietta office holds a 5.0/5 rating across 146 Google reviews, an unusually consistent score for a funeral services provider. The company emphasizes affordable, all-inclusive cremation packages with no hidden fees and offers a 30-day money-back guarantee on pre-arranged plans. Burial services and cremation with visitation are also available alongside standard direct cremation.
Locations
Marietta, GA (Primary Location) 1812 Powder Springs Rd SW, Suite 2111 Marietta, GA 30064 Phone: (770) 429-2465 Fax: (770) 429-2431
This is a suite-based office rather than a traditional funeral home chapel, which is consistent with the provider's direct cremation model. A virtual office tour is available on the provider's website. Per Yelp, the office is listed as available 24 hours a day for phone contact, though posted business hours for in-person visits are Monday–Wednesday 8:30 AM–5:00 PM (full weekly hours not provided in available data). For immediate at-need assistance, the provider also maintains a 24-hour regional line at (855) 469-9474.
Services
National Cremation Service's Marietta location offers the following:
- Direct cremation — the core service offering, available for online purchase
- Cremation with visitation — a hybrid option for families who want a viewing before cremation
- Burial services — listed as an available option alongside cremation
- Veterans' cremation — a dedicated service track for veterans and their families
- Pre-need arrangements — plans can be fully purchased online in a stated four-step process, with arrangements made from home; the site notes a 30-day money-back guarantee on pre-arranged plans
- Merchandise — urns and related items available through the website
- Obituary hosting — the website maintains an obituaries section
No on-site crematory or owned cemetery is mentioned in the available data. The company states it has served over 100,000 families nationally and has been operating for over 40–45 years (varying figures appear on different pages of their website).
Pricing
No General Price List (GPL) data was available for this profile. The provider markets itself as an affordable, all-inclusive option and notes on its website that packages carry no hidden fees. One MapQuest reviewer noted finding a cheaper alternative but chose National Cremation Service based on its reviews, suggesting pricing sits at a moderate level within the local market rather than the absolute lowest available.
Families seeking specific pricing should request the GPL directly from the office or use the online purchasing tool on the provider's website, which is designed to display package costs before commitment.
Reviews
The Marietta office holds a 5.0/5 rating from 146 Google reviews and is listed on Yelp with 14 reviews, where it has drawn recommendations specifically for the Marietta office.
Dominant positive themes:
Staff compassion and accessibility during crisis — Multiple reviewers describe being in acute shock at the time of contact and finding the staff unusually calming and responsive. Melissa Robinson wrote of her husband's sudden death: "I blindly called them and spoke to Bonnie. Wow! What a blessing it was to find them online."
Named staff member: Bonnie Ansley — Bonnie is cited by name across several independent reviews as the primary point of contact. David Blair wrote: "Bonnie Ansley managed all aspects of providing this service professionally, efficiently, and with empathy... made our family's needs her top priority." Joshua Caillouet similarly noted that a concern about his mother's remains "was sent to Bonnie as a favor" and that she "made the process far easier than what I feared."
Pre-arrangement value and ease of use — Chris Solomon highlighted the practical benefit of pre-planning: "All I had to do was give the hospital my husband's ID card. From there it was so easy." Linda Jensen described the process of pre-arranging for herself as receiving "clear and concise information, along with an extremely easy" experience.
Other staff members mentioned in website testimonials and data include funeral directors Erika Thibeau and Indira Lugo, and director Barbara Kallevig.
Notable negative reviews or concerns:
No negative reviews specific to the Marietta location were surfaced in the available data. However, one Yelp listing in the broader Marietta cremation services search references a review beginning: "This is the review I never wanted to write, especially since it's pertaining to our experience after our 13 years old son passing." The full text is not available in the provided data, and it is not confirmed to be directed at this specific location.
Separately, BBB reviews for the National Cremation Society's Florida entity — a distinct entity from this Marietta provider — include a serious complaint involving a pre-need plan where a family alleged the company refused to refund or transfer prepaid funds after the policyholder's death. Families considering pre-need purchases should clarify in writing the portability, transferability, and refund terms of any prepaid plan before committing.
Ownership
National Cremation Service describes itself on its website as "one of the oldest and largest providers of affordable cremation services in the nation," with operations spanning over 40–45 years. The Marietta location is listed in this profile's source data as independently owned. No parent company, corporate ownership structure, or acquisition history is documented in the available data for this specific location.
Accreditations
- BBB: No BBB profile was found specifically for the Marietta, GA location. The BBB listing found corresponds to a Florida-based entity under the name "National Cremation Society" and should not be assumed to reflect on the Marietta office.
- Chamber memberships: Per the provider's website, the Atlanta/Marietta office is a member of the Cobb County Chamber of Commerce, the North Cobb Business Association, and CANA (Cremation Association of North America).
- State licensing information and individual director license numbers were not available in the provided data. Families can verify funeral director licensing through the Georgia Secretary of State's professional licensing division.
Conclusion
National Cremation Service's Marietta office is positioned as a budget-to-mid-range cremation provider, particularly well-suited to families seeking direct cremation, pre-need planning they can manage from home, or a streamlined process during an at-need emergency. Its near-perfect Google rating and consistent praise for specific staff members — particularly Bonnie Ansley — suggest a reliable service experience at this location. Families should request a full General Price List before engaging services and, if considering a pre-need purchase, carefully review the contract terms governing refunds and fund transfers, as complaints about prepaid plan policies have been documented at other locations operating under similar National Cremation branding.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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