Faithful Companion Pet Cremation Services — Marietta, GA

Faithful Companion Pet Cremation Services is an independently owned pet cremation provider in Marietta, Georgia, with roots in a family that has decades of experience in human deathcare. The Marietta location holds a 4.8/5 rating on Google across 32 reviews, reflecting consistently strong family satisfaction. The company differentiates itself through private-only cremation, personal home and clinic pickup and delivery, and a service model modeled after dignified human aftercare standards.

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Locations

Marietta, GA (Primary Location) 590 Commerce Park Dr SE, Suite 112 Marietta, GA 30060 Phone: (770) 470-2270

Hours: Monday–Friday: 8:00 AM – 8:00 PM (Full weekly hours not provided in available data)

According to the company website, the facility is described as a "state-of-the-art" cremation facility. Staff transport pets using clean minivans, and cremated remains are returned personally — never by mail or common carrier. The company also maintains a presence on Facebook and Instagram.

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Services

Faithful Companion offers pet cremation services exclusively, with the following features described on their website:

• Private cremation — each pet is cremated individually by a trained staff member
• Communal cremation — available as an alternative option (distinction explained in their FAQ)
• Same-day or scheduled pickup from homes or veterinary clinics
• Personal delivery of cremated remains back to home or clinic
• Private viewing — at least one reviewer confirmed this option was available
• Urns and keepsakes — the website features an Urns & Keepsakes section, and reviewers reference receiving wooden boxes with engraved names and clay paw print displays
• Memorial products — a dedicated Memorials section is listed on the site
• Pre-loss planning resources — FAQ content includes guidance on pet grief resources and pet insurance coverage questions
• Clinic portal — a dedicated portal for veterinary clinic partners is noted on the website

The company does not offer burial services, cemetery plots, or human funeral services at this location.

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Pricing

No General Price List (GPL) data was available for this location at the time of writing. The Local Cremation Guide profile and Pet Cremation Place listing both recommend contacting Faithful Companion directly for current pricing. Families are encouraged to request a complete price list before committing to services.

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Reviews

Faithful Companion's Marietta location holds a 4.8/5 rating on Google based on 32 reviews, and a combined 4.8/5 across 30 families on the Local Cremation Guide. An aggregated profile on Birdeye reflects 23 additional reviews.

Positive Themes

1. Turnaround speed Multiple reviewers highlight how quickly remains were returned. Chris Atlanta noted that Tator's ashes were returned "within thirty hours, which is unheard of." Samuel Koch similarly praised the speed alongside the quality of the keepsakes, writing: "They were very fast and professional. My Mr. Crash Bandicoot came back to me safely."

2. Quality of memorial keepsakes Reviewers consistently mention the craftsmanship of the wooden box, name engraving, and clay paw print. Chris Atlanta described "a beautiful box with his name on it and a paw print display," and Samuel Koch noted satisfaction with both the box and the clay paw print specifically.

3. Staff compassion — with named staff recognition Staff member Marianne is named directly by reviewer Alisha Warren: "Marianne was so kind in explaining the process [and] even worked with us in the aftermath of the loss of my mom... I am almost certain [Lola] was handled with dignity and care. Marianne is an angel. Alvin was so [kind as well]." Mary Young described a pickup and delivery experience marked by personal phone calls, advance notice, and compassionate handling. Tia Mia, whose cat Tia lived nearly 19 years, selected a private viewing and wrote that "the staff could not have been more welcoming and compassionate."

Notable Concerns

No negative reviews or formal complaints were identified in the data provided for the Marietta, GA location specifically. However, one Indeed employee review noted that a "day time manager likes no one" as a drawback of working there — a minor internal flag that is not reflective of customer experience but may be worth noting for context. Families should note that the review volume (32 Google reviews) is relatively modest, which limits the statistical weight of the overall rating.

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Ownership

Faithful Companion is independently owned. According to the About Us page, the company was founded by the Santeiu family, who brought "decades of experience in human deathcare" to the pet cremation space. The family built Faithful Companion on the belief that pets deserve the same dignified aftercare process used for humans. The broader Faithful Companion brand appears to have originated in Michigan — a Yelp listing for the Troy, MI location notes the business was established in 2006 — with the Georgia location operating as part of that family-founded enterprise. No corporate parent company or publicly traded ownership was identified.

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Accreditations

No BBB accreditation was found for the Marietta, GA location specifically. The BBB listings surfaced in research refer to similarly named but distinct businesses in Indiana, North Carolina, Michigan, and Virginia — none of which are confirmed to be affiliated with the Marietta location. Families seeking BBB verification should search directly for the Marietta address. No professional association memberships, state licensing details, or awards data were available in the provided information.

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Conclusion

Faithful Companion Pet Cremation Services in Marietta occupies a mid-range position in the local pet aftercare market, emphasizing private cremation, personal transport, and keepsake quality over budget pricing. Its core strengths are a family-founded ethos rooted in human deathcare standards, consistently praised staff compassion (particularly from Marianne and Alvin), and notably fast turnaround times. The primary area to monitor is pricing transparency — no public price list was available at the time of writing, so families should request a full written quote before proceeding.