Divine Mortuary & Cremation Services — Consumer Profile

Divine Mortuary & Cremation Services is an independently owned funeral home and cremation provider in Lithonia, Georgia, distinguished by a consistently high reputation for compassionate, personalized care in the DeKalb County area. The facility holds a 4.8/5 rating on Google based on 35 reviews, reflecting strong family satisfaction across a range of services. According to Local Cremation Guide, direct cremation starts at $1,195. The provider offers an unusually broad service menu for its market, including horse-drawn hearse options, green burials, international shipping, and Spanish-language services.

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Locations

Primary Location: 5620 Hillandale Drive, Lithonia, GA 30058 Phone: (770) 322-8000 Fax: (770) 322-8090

The facility serves the greater Lithonia and DeKalb County area. The website references a dedicated facilities page with directions, suggesting an established physical location. No additional branch locations are indicated in available data.

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Services

Divine Mortuary offers a broad range of services, as listed on their website:

Cremation Services

• Direct cremation
• Cremation with memorial service
• Cremation urns, keepsakes, and jewelry

Burial Services

• Traditional funeral and burial
• Green burials
• Burial vaults

Memorial & Ceremony Options

• Tribute videos
• Live stream services (worldwide)
• Horse-drawn hearse
• Monuments and headstones

Specialized Capabilities

• Domestic and international shipping
• Spanish-language funeral services (Funeraria Español)
• Vital statistics assistance

Veterans Services

• Veterans overview and planning support
• Veterans headstones
• Veterans burial flags

Pre-Planning

• Pre-arrangements (available online)
• Pre-arrangements transfer
• Free "Gift of Love" planning guide
• Pre-planning seminars

Additional Resources

• Grief support
• Social Security benefits guidance
• Estate planning and living will information
• Life insurance claims assistance

Note: The data does not confirm whether Divine Mortuary operates an on-site crematory. Families for whom this is important should ask directly.

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Pricing

No General Price List (GPL) data was available for review. According to Local Cremation Guide, direct cremation is offered starting at $1,195. No bundled package pricing or traditional burial cost ranges were available in the provided data.

Families should request a full GPL directly from the funeral home — funeral providers are required by the FTC Funeral Rule to provide one upon request, in person or by mail. Online GPL publication, while not federally mandated, is increasingly common and aids price comparison.

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Reviews

Divine Mortuary holds a 4.8/5 rating on Google across 35 reviews. BestProsInTown lists an additional 11 reviews, also characterized by positive sentiment.

Dominant Positive Themes:

1. Compassionate, calm leadership — Multiple reviewers specifically named Mrs. Regina McDonald as a standout presence. One reviewer wrote: "Mrs. Regina McDonald… exhibited patient, love, and sympathy for us in our time of loss. She worked extensively with us side by side in planning my nephew's funeral." Staff members Milton, Dallas, Shaun, and Rev. Meredith were also named favorably.

2. Professionalism and attention to detail — Reviewer Virgil Elkins, Jr. noted that the team "exceeded all expectations with their class, professionalism, and compassion… Every detail of her ceremony was beautifully executed." Reviewer Tara Shephard highlighted seamless handling of out-of-state transport arrangements during a period when she lost both parents in the same year.

3. Repeat family trust — Reviewer LaTarcha Jackson noted that her family has used Divine Mortuary "for several of our loved ones" across multiple years, citing consistent kindness and professionalism as the reason for their continued trust.

Notable Negative Reviews or Complaints:

No negative reviews or complaint patterns appear in the available data. Several review excerpts in the source data are truncated and their full content could not be assessed. Families are encouraged to read complete reviews on Google and BestProsInTown for the full picture.

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Ownership

Divine Mortuary & Cremation Services is independently owned and operated. The provider's website includes a history page, though its specific content was not available in the provided data. Mrs. Regina McDonald appears prominently in family accounts as a central figure in operations, suggesting owner or senior leadership involvement in day-to-day service. No corporate parent, chain affiliation, or acquisition history is indicated in available data.

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Accreditations

• BBB Status: Not BBB Accredited. A BBB profile exists for Divine Mortuary Services in Lithonia, GA, but no accreditation, rating score, or complaint data was available in the provided information. Families may wish to check the BBB listing directly for current status.
• No professional membership affiliations (e.g., NFDA, ICCFA, Georgia Funeral Directors Association) were confirmed in the available data.
• No awards or state licensing details were included in the provided data.

Note: Absence of BBB accreditation is common among independent funeral homes and does not by itself indicate a problem. However, families may wish to verify Georgia state licensing through the Georgia Secretary of State's Professional Licensing Board.

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Conclusion

Divine Mortuary & Cremation Services is a well-regarded independent provider in Lithonia, Georgia, that positions itself in the mid-range of the local market — with a direct cremation entry point of $1,195 and a service menu that goes well beyond what many comparable-sized providers offer, including international transport, Spanish-language services, and horse-drawn hearse options. Its strongest asset is a consistent record of compassionate, personalized service, with named staff members earning repeated recognition from families across multiple interactions. The primary items worth monitoring are the absence of a publicly available GPL (making upfront price comparison difficult) and the lack of confirmed BBB accreditation; neither is unusual for an independent provider of this size, but families should request itemized pricing before committing and verify current licensing status independently.