Soothing Streams Pet Services — Consumer Profile
Soothing Streams Pet Services is an independently owned pet aftercare provider in Lawrenceville, GA, founded by the Loftin family and distinguished as one of the few providers in the Metro Atlanta area to specialize in aquamation (water-based cremation) as an alternative to traditional flame cremation. The business holds a perfect 5.0/5 rating across 87 Google reviews, reflecting consistent client satisfaction. Services are available across Metro Atlanta's 20+ counties, and introductory pricing starts at $59 for pet cremation and $80 for in-clinic euthanasia.
Locations
Lawrenceville, GA 30046 (Primary location) 📞 (404) 482-1441 ✉️ info@soothingstreams.com
Hours: Monday–Wednesday 8:00 AM – 8:00 PM (full weekly hours available on their website)
The business also references Duluth, GA as part of its service footprint, though a separate brick-and-mortar address for that location is not specified in available data. The company serves a broad geographic area covering more than 20 counties across Metro Atlanta.
Services
Soothing Streams describes itself as offering a "softer, more natural approach" to pet aftercare. Its core service offering centers on aquamation rather than conventional flame cremation.
| Service | Details |
|---|---|
| Pet Aquamation | Water-based cremation (alkaline hydrolysis); marketed as eco-friendly and flameless |
| In-Home Pet Euthanasia | Available in Brookhaven, Buckhead, and surrounding areas |
| In-Clinic Pet Euthanasia | Coordination with veterinary clinics |
| Pet Transportation | Transport of remains to and from the facility |
| Home Delivery | Return of remains to the family's home |
| Pre-arrangement / Coordination | Families can pre-inform their veterinarian of their preference for Soothing Streams |
Notable capability: Aquamation (alkaline hydrolysis) is not widely available among pet aftercare providers in the Metro Atlanta region, making this a meaningful point of differentiation for families seeking a flame-free or lower-environmental-impact option.
No owned cemetery or conventional burial services are listed on the provider's website.
Pricing
The following starting prices are listed on the Soothing Streams homepage. The provider notes that full pricing requires a phone call for details, so the figures below represent floor prices rather than complete packages.
| Service | Starting Price | Notes |
|---|---|---|
| Pet Cremation (Aquamation) | $59 | "Call for details" |
| In-Clinic Euthanasia | $80 | "Call for details" |
| In-Home Euthanasia | $399 | "Call for details" |
Pricing beyond these starting figures is not publicly itemized on the website. Families should request a full price list when calling, particularly for larger pets, as aquamation pricing commonly scales with animal weight. No third-party pricing comparison data was available in the sources reviewed.
Note for consumers: The absence of a published General Price List (GPL) online means families will need to request itemized pricing by phone before committing. This is worth doing before transport or service arrangements are made.
Reviews
Soothing Streams holds a 5.0/5 rating based on 87 Google reviews. The business is listed on Yelp and Facebook, where it carries a 100% recommendation rating across 5 Facebook reviews. No negative reviews or complaint patterns were identified in available data.
Dominant Positive Themes
1. Compassionate, responsive communication Staff member Ron is mentioned by name in multiple reviews for his attentiveness and empathy. Reviewer Ana Catalina wrote: "From the very first phone call, he treated me with genuine empathy and understanding... I could tell he truly cares about the families and pets he helps." Reviewer Liv noted feeling "supported, informed, and never rushed" from the first conversation.
2. After-hours responsiveness Several reviewers highlighted that staff responded promptly even during late evening hours. Reviewer EmmaLee Hethcox, whose gecko passed unexpectedly, noted: "I reached out rather late in the evening and was e[responded to quickly]."
3. Personalized, above-and-beyond care One Google reviewer recounted that a staff member had preserved her pet's teeth for keepsake jewelry after she mentioned the idea in passing — an act of care she described as still meaningful "a year and a half later."
4. Meaningful alternative to flame cremation Multiple reviewers specifically chose aquamation because conventional fire-based cremation felt distressing to them. Reviewer Tristyn Kennedy noted: "I didn't want to use fire cremation so I looked into this website with using water... I know my baby was taken care of in their hands."
Notable Negative Reviews or Complaints
No negative reviews, complaint patterns, or BBB filings were identified in the data available for this profile. The BBB links provided did not return a specific listing for Soothing Streams Pet Services.
Ownership
Soothing Streams Pet Services is independently owned by the Loftin family. According to the company's founding story page, the business was created in honor of a pet named Wrigley, whose passing led the Loftins to seek an alternative to traditional cremation. Upon discovering aquamation, they founded Soothing Streams to make that option available to other pet families in the Lawrenceville area.
The business is not affiliated with any corporate funeral or pet cremation chain. No founding year is specified in available data.
Accreditations
No BBB accreditation, professional association memberships, or state licensing details were identified in the available data. The BBB search results provided did not return a specific listing for this business.
The company lists a veterinary professional — Samantha Joiner-Mathis, RVT (Registered Veterinary Technician) — as a founder of a partner business, though she is not described as affiliated with Soothing Streams itself.
Families who wish to verify state licensing for pet cremation providers in Georgia can contact the Georgia Secretary of State's office or the relevant state veterinary regulatory authority directly.
Conclusion
Soothing Streams Pet Services occupies a specialized niche in the Metro Atlanta pet aftercare market: families specifically seeking aquamation (alkaline hydrolysis) as a flame-free, lower-impact alternative to conventional pet cremation will find few comparable local options. The business's review record is exceptionally consistent, with individualized care and accessible communication as recurring strengths. The primary area to monitor is pricing transparency — starting figures are posted online, but complete package pricing requires a phone inquiry, which can add friction during an already difficult time. Families are encouraged to request full itemized pricing before scheduling services.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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