Bill Head Funeral Homes & Crematory — Duluth Chapel (Duluth, GA)

Bill Head Funeral Homes & Crematory is a family-owned, independently operated funeral home and crematory serving the Duluth and Tucker, Georgia communities since 1990. The Duluth Chapel holds a 3.6/5 rating on Google across 24 reviews, with a notable cluster of five-star accounts praising individual staff members by name. The company operates its own crematory — a meaningful logistical advantage — and has been in continuous family operation for approximately 35 years.

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Locations

Duluth Chapel (Primary) 3088 Duluth Highway, Duluth, GA 30096 Phone: (770) 476-2535 / (770) 564-2726 Hours: Open 24 hours, 7 days a week

According to Nextdoor and MapQuest, this is a modern, fully handicapped-accessible facility with ample parking, spacious visitation rooms, and an on-site chapel accommodating approximately 250 people. Exterior landscaping and interior appointments are described as designed to provide a serene setting.

Lilburn/Tucker Chapel (Second Location) Opened in 1992. Also described as a modern, fully handicapped-accessible facility with similar chapel capacity. Specific address and phone data for this profile are on file for the Tucker location; consult the provider website for current contact details.

The company's crematory is housed in a separate facility located approximately two miles from the Lilburn/Tucker Chapel.

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Services

Bill Head offers a range of funeral and cremation services through its website, including:

• Cremation — with on-site crematory operations
• Burial services
• Memorial and chapel services (the Duluth chapel seats approximately 250)
• Veterans' services — specifically noted on the website under "Honoring Veterans," and referenced in at least one review describing a military service for veterans
• Pre-planning — available online through the provider's website, including a preplanning checklist and the ability to complete arrangements remotely
• Grief support resources — the site lists grief support, FAQs, etiquette tips, and Social Security benefit guidance
• Multi-cultural and multi-faith services — the provider states it can accommodate varying religions, cultures, and budgets

The on-site crematory is a notable operational feature, as it means cremation is performed under the company's direct supervision rather than contracted to a third party.

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Pricing

No General Price List (GPL) data was available for inclusion in this profile. The provider's website does not display itemized pricing publicly, and no third-party pricing data appeared in available sources.

Families are encouraged to request a GPL directly from the funeral home, as funeral providers are required by the FTC Funeral Rule to provide one upon request, in person or by mail. Pre-need pricing may also be discussed through the online pre-planning portal on the provider's website.

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Reviews

The Duluth Chapel holds a 3.6/5 rating on Google based on 24 reviews. It is worth noting that the same address appears to be associated with two separate Google listings — one showing 3.6/5 (24 reviews) and another showing 4.2/5 (22 reviews) — which may reflect a listing duplication issue. The 3.6 figure is used here as the more conservative and more prominently sourced rating.

Positive Themes

1. Named staff receiving consistent praise Multiple reviewers called out individual employees by name. Staff members mentioned include Jesse, Tony, Andrea, Michael, and Bill Head himself. Reviewer Matt Blackburn wrote: "I cannot thank Jesse, Tony, Andrea, and the entire staff for their care, concern, and handling of all the arrangements. It was especially impressive when Bill Head himself, who had known my mom and family for years, climbed into the hearse..." Reviewer Maria M. noted that Michael "took control of everything and made this most difficult time for me stress-free."

2. Family-owned character felt by clients Several reviewers specifically referenced the family-owned nature of the business as a differentiator. Lane Dempsey wrote: "Bill Head and his family refused to let an experience like that occur within their walls." Brenda Meredith Ellis described it as a "family owned business" that "went above and beyond."

3. Facility condition and atmosphere Reviewer Fritz-Gerald Delice noted: "The place was absolutely beautiful, well lit and smelled very fresh. The inside was impeccably decorated and well kept." Priscilla Sukroo, who used the chapel for a memorial service after arranging cremation elsewhere, reported that "everything went well" and found the pricing competitive among Duluth-area facilities she surveyed.

Notable Concerns

The 3.6/5 aggregate rating is meaningfully below the 4.0–4.5 range typical of well-reviewed funeral homes, suggesting that alongside the strong positive reviews, there are lower-rated reviews pulling the score down. However, the specific content of the negative or lower-rated reviews was not available in the provided data. Families should review the full rating breakdown directly on Google before making a decision.

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Ownership

Bill Head Funeral Homes & Crematory is independently and family owned. According to Nextdoor and MapQuest, the business began in 1990 with the purchase of the Duluth Chapel, followed by the opening of the Lilburn/Tucker Chapel in 1992. The company's own website states it is celebrating 35 years of service and designates itself as family owned. Bill Head himself is mentioned by name in at least one review as personally participating in services. The company is not affiliated with any corporate funeral chain or publicly traded entity based on available data.

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Accreditations

The Better Business Bureau profile lists Bill Head Crematory as not BBB accredited. No BBB rating, complaint count, or resolution history was visible in the available data; families wishing to review complaint history should consult the BBB profile directly.

No additional professional memberships, state licensing information, or industry awards were present in the available data.

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Conclusion

Bill Head Funeral Homes & Crematory is a long-established, family-owned provider that occupies a mid-range position in the Duluth/Tucker market, with a meaningful operational advantage in its on-site crematory and a 35-year track record of local service. Its strongest asset is the personal, named-staff attention that appears consistently across positive reviews, and the accessibility of pre-planning tools online is a practical convenience. The 3.6/5 Google rating warrants attention — families should read the full review set directly and request a General Price List upfront, as pricing is not publicly listed on the provider's website.