Hightower's Memorial Chapel — Consumer Profile

(Douglasville, GA)

Hightower's Memorial Chapel is an independently, family-owned funeral home in Douglasville, Georgia, operating as part of the multi-generational Hightower Family Funeral Homes network — West Georgia's longest continuously operating family funeral group, tracing its roots to 1928. The Douglasville chapel holds a 4.5/5 rating on Google across 21 reviews, reflecting generally strong family satisfaction with staff attentiveness. Pricing data from a General Price List was not available in the sources reviewed; families should contact the chapel directly to request itemized pricing as required under the FTC Funeral Rule.

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Locations

Hightower Family Funeral Homes operates three locations across West Georgia. The Douglasville chapel is the most recently established of the three.

Location	Address	Phone
Hightower's Memorial Chapel (Douglasville)	12651 Veterans Memorial Hwy, Douglasville, GA 30134	(770) 489-2818
Hightower Funeral Home (Bremen)	Bremen, GA	(770) 537-2375
Martin & Hightower Heritage Chapel (Carrollton)	Carrollton, GA	(770) 836-1466

The Douglasville location operates 24 hours a day, seven days a week according to its Google listing. Per the Douglas County Georgia business directory, the family network spans three locations in total. The Hightower Family Funeral Homes website lists all three locations with individual contact details.

Note on address: The Google listing shows 12651 Veterans Memorial Highway; the Yelp profile lists 7034 Broad St, Douglasville. Families should confirm the correct address when scheduling a visit, as these may reflect a relocation or address discrepancy.

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Services

Based on the Hightower's Memorial Chapel website, the chapel offers a range of services typical of a full-service funeral home:

• Funeral Services — Traditional funeral and burial services
• Honoring Veterans — Dedicated services for military veterans
• Permanent Memorialization / Cemetery Services — Described on the website as "A Peaceful Resting Place," suggesting cemetery or memorialization options
• Celebrating Life — Personalized and life-celebration style services
• Pre-Planning — Informational pre-planning resources including an online pre-planning form, a pre-planning checklist, and guidance on why advance planning matters
• Grief & Healing Resources — Includes a "365 Days of Healing" resource program and a "Circle of Friends" community support offering
• Flower Ordering — Arrangements can be ordered directly through the website from a local florist

The website does not explicitly confirm an on-site crematory or owned cemetery. Cremation is not listed as a distinct service in the available data; families interested in cremation services should inquire directly with the chapel.

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Pricing

No General Price List (GPL) data was available in the sources reviewed for this profile, and pricing is not published on the chapel's website or on third-party platforms such as Ever Loved.

Under the FTC Funeral Rule, funeral homes are required to provide an itemized GPL upon request, either in person or by telephone. Families are encouraged to request this list before making any arrangements. Without published pricing, it is not possible to position this provider on a budget-to-premium cost scale at this time.

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Reviews

Hightower's Memorial Chapel holds a 4.5/5 rating on Google based on 21 reviews. The Yelp profile is also active, though ratings data from Yelp was not available in the sources reviewed.

Positive Themes

Compassionate, guided support during arrangements is the most prominent theme across reviews. Sherell Waskiewicz wrote: "Russell and his team helped me with my mom's final arrangements. They were outstanding on assisting me every step of the way! I couldn't imagine how I could have made it through this life event without Russell's kindness to gently guide me through all the details!" Staff member Russell is named specifically as a source of comfort and guidance.

Warmth toward bereaved families comes through in multiple accounts. Marla Nicole noted: "When my father suddenly passed away, these amazing people helped my family so much! I love them and I am so beyond grateful at how they treated us and helped make everything perfect!"

Community hospitality is also mentioned, with Amy O'Shields commenting on a staff member named Debbie: "Thank you to Debbie for being so hospitable! The Bloomery & Co appreciates all you do for our community."

Notable Negative Feedback

One reviewer, Chris Jones, left a 1/5 rating citing a specific concern about staff conduct: "The staff is pretty rude. Not sure of her name but a brunette with glasses — she was worried tremendously about a cup of ice in the foyer but not concerned with the secondhand smoke cloud folks had to walk through leaving the chapel." While a single review does not constitute a pattern, the mention of secondhand smoke near the chapel exit is a concrete environmental concern that families with health sensitivities may wish to raise when visiting.

With only 21 total Google reviews, the sample size is limited and individual experiences — both positive and negative — carry more statistical weight than they would for a provider with hundreds of reviews.

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Ownership

Hightower's Memorial Chapel is independently owned and operated by the Hightower family. According to the Hightower Family Funeral Homes Facebook page, the business is "owned and operated by the same local family — the Hightowers" across four generations of funeral service. The family network traces its founding to 1928, making it nearly a century old.

The Douglasville chapel was added to the family network in 1999, when the Hightower family moved into the Douglasville community with the acquisition of the former J. Cowan Whitley / Whitley-Garner Funeral Home on Highway 78. There is no indication of corporate ownership or affiliation with a publicly traded funeral services company.

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Accreditations

No BBB profile for Hightower's Memorial Chapel (Douglasville, GA) was identified in the available data. The BBB link provided in source materials leads to an unrelated Arkansas funeral home of a similar name and should not be associated with this provider.

Professional memberships, state licensing details, and formal industry accreditations were not available in the sources reviewed. Families may wish to verify Georgia state funeral home licensure through the Georgia State Board of Funeral Service.

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Conclusion

Hightower's Memorial Chapel is a long-established, independently family-owned option for families in Douglasville and the broader West Georgia area, backed by nearly a century of local funeral service history and four generations of family involvement. Its strongest documented asset is attentive, personally guided service — particularly from staff members Russell and Debbie, as noted in reviews. The primary gaps for consumers are the absence of published pricing (making cost comparisons difficult without a direct inquiry) and a modest review volume that limits the depth of insight into consistent service quality. Families seeking a community-rooted, non-corporate provider in Douglas County will find this chapel worth contacting, but should request a full General Price List early in the process and ask directly about cremation availability and any smoke policies on the premises.