Whitley Garner at Rosehaven Funeral Home — Consumer Profile
Douglasville, GA
Whitley Garner at Rosehaven Funeral Home is a corporate-owned, full-service funeral home in Douglasville, Georgia, operating under the Dignity Memorial network of Service Corporation International (SCI), the largest publicly traded funeral services company in North America. The facility holds a 5.0/5 rating on Google based on 166 reviews — an unusually high score across a meaningful volume of responses. Pricing spans a wide range, from basic cremation-related fees to premium traditional burial packages, and the funeral home offers an extensive menu of personalization and memorialization add-ons through the Dignity Memorial platform.
Locations
| Detail | Information |
|---|---|
| Address | 8640 Rose Ave, Douglasville, GA 30134 |
| Phone | +1 (770) 942-4246 |
| Hours | Open 24 hours, 7 days a week |
| Type | Full-service funeral home |
The Rose Avenue location is the single known facility for this provider. The 24-hour availability suggests staffed or on-call services around the clock, which can be important for families navigating an unexpected loss. No on-site crematory or owned cemetery is confirmed in the available data; the GPL lists a separate Crematory Fee ($695) and Transfer to or from crematory ($95), indicating cremation is performed off-site.
Services
Whitley Garner at Rosehaven offers the following services, as reflected on its Dignity Memorial profile:
- Burial services — full traditional burial with visitation, funeral ceremony, and graveside services
- Cremation services — direct cremation and cremation with memorial services
- Celebration of Life — tiered venue and staffing options (small, medium, large, off-premises, and an "Extraordinary Affair" package)
- Memorial services — services without remains present
- Pre-planning / Pre-need — available via contact form through the Dignity Memorial website
- Veterans services — flag cases listed in merchandise; Dignity Memorial broadly advertises veterans burial and funeral services
- Forwarding/receiving remains — for families managing out-of-area deaths
- Specialty memorialization — an unusually wide range of add-ons including spaceflight interment options (Earth Rise, Earth Orbit, Luna, Voyager), memorial diamonds, scattering at sea, memory glass, and cremation jewelry
Note on crematory: The presence of a line-item crematory fee and a separate transfer-to-crematory charge on the GPL strongly suggests the facility does not operate an on-site crematory. Families who consider the location of cremation important should confirm this directly with the funeral home.
Pricing
GPL effective date: April 2, 2024. All prices are pretax and exclude caskets, urns, cemetery fees, and death certificates unless noted.
Professional & Preparation Fees
| Service | Price |
|---|---|
| Basic Services of Funeral Director and Staff (required) | $2,990 |
| Embalming | $1,295 |
| Dressing and casketing | $395 |
| Bathing and handling of unembalmed deceased | $700 |
| Special care for autopsied cases | $100 |
| Refrigeration | $295 |
The Basic Services fee of $2,990 is a non-declinable charge added to virtually every arrangement. This is a notable baseline cost and is on the higher end compared to many independent funeral homes.
Facilities & Staff
| Service | Price |
|---|---|
| Small Celebration of Life / Other Services | $525 |
| Graveside service (equipment & staff) | $525 |
| Visitation (4 hrs evening before or 2 hrs day-of) | $525 |
| Medium Celebration of Life | $995 |
| Large/Premium Celebration of Life | $1,295 |
| Off-premises venue staffing | $1,295 |
| Memorial service (no remains present) | $1,495 |
| Extraordinary Affair | $3,995 |
| Private family moment (minimal preparation) | $295 |
| Reception room | $395 |
Transportation
| Service | Price |
|---|---|
| Transfer of remains to funeral home | $795 |
| Hearse | $395 |
| Limousine | $595 |
| Flower vehicle | $195 |
| Service vehicle | $95 |
| Transfer to/from airport | $395 |
| Transfer to/from crematory | $95 |
| Transfer to/from autopsy and return | $390 |
Cremation-Related Fees
| Service | Price |
|---|---|
| Crematory fee | $695 |
| Cremation expediting fee | $395 |
| Forwarding remains (includes prep room & basic professional fee) | $2,600 |
Estimated direct cremation floor cost: At minimum, a direct cremation would include the Basic Services fee ($2,990) + transfer of remains ($795) + crematory fee ($695) + transfer to crematory ($95) = approximately $4,575 before urns or any add-ons. This is a notably higher floor than the national average for direct cremation (typically $1,000–$2,500 at independent providers).
Caskets & Outer Burial Containers
| Item | Price Range |
|---|---|
| Caskets | $1,195 – $20,995 |
| Outer burial containers | $2,195 – $5,195 |
| Rental casket | $1,000 |
| Urns | $65 – $1,295 |
Selected Add-Ons & Personalization
| Item | Price |
|---|---|
| Standard personalization | $795 |
| Premium personalization | $1,395 |
| Celebrate Life Bundle | $295 |
| Memorial diamond | $3,499 – $16,000 |
| Earth Rise Spaceflight | $2,995 |
| Earth Orbit Spaceflight | $4,995 |
| Luna / Voyager Spaceflight | $12,995 each |
| Scattering at sea with cenotaph | $3,495 |
| Memory glass | $295 |
| Cremation jewelry bundle | $295 |
| Estate Fraud Protection | $295 |
| Family Estate Manager | $295 |
| Everlasting Memorial® (internet archive) | $395 |
The add-on catalog is extensive and reflects Dignity Memorial's national product menu. Families should review each line item carefully and feel empowered to decline items that do not meet their needs, as required by the FTC Funeral Rule.
Reviews
Whitley Garner at Rosehaven holds a 5.0/5 rating on Google across 166 reviews. A perfect or near-perfect score at this volume is uncommon and warrants attention, though the consistent content of the reviews suggests genuine satisfaction rather than anomalous patterns.
Dominant Positive Themes
1. Compassionate, pressure-free guidance during acute grief Multiple reviewers describe staff who anticipated needs without pushing upgrades. Chris Arrendale wrote: "Jordan and Alicia served our family and they were great. They walked us through everything needed for mom and did not pressure us at all."
2. Quality of preparation and presentation Families specifically noted satisfaction with how their loved ones were presented. Aaron Howard wrote: "They made my grandmother look so beautiful and peaceful, which meant everything to us."
3. Long-term, multi-generational trust Several reviewers describe using Rosehaven across multiple family deaths over many years. Virgilynne Prewett noted: "I have used Rosehaven several times in the past, and have never been disappointed." Chris Arrendale added: "Rosehaven has been part of our family for decades."
Staff Named in Reviews
- Craig and Nichelle — praised for professionalism and attentiveness during headstone inscription selection
- Jordan and Alicia — cited for supportive, non-pressuring guidance
- Alicia — also mentioned separately for kindness during a difficult arrangement
Notable Negative Reviews or Complaint Patterns
No negative reviews or complaint patterns are present in the provided data. The absence of critical feedback in the available sample should be noted: consumers may wish to read a broader cross-section of reviews independently, as the data provided represents a curated selection of five-star responses.
Ownership
Whitley Garner at Rosehaven Funeral Home operates under the Dignity Memorial brand, which is the consumer-facing network of Service Corporation International (SCI), headquartered in Houston, Texas. SCI is the largest death care company in North America and is publicly traded on the New York Stock Exchange under the ticker SCI.
The funeral home's local identity references both the "Whitley Garner" name — suggesting an acquired independent or family-founded funeral home — and the long-standing "Rosehaven" name, which reviewers reference with multi-decade familiarity. This suggests the location has deep roots in the Douglasville community predating its incorporation into the SCI/Dignity Memorial network. Specific founding year and acquisition history are not confirmed in the available data.
Consumer note on corporate ownership: SCI's scale can offer logistical advantages (national network, standardized training, 24-hour availability). However, corporate-owned funeral homes have historically drawn scrutiny for upselling practices and pricing opacity. Families should request the GPL upfront, compare itemized costs, and feel confident declining optional add-ons.
Accreditations
No specific BBB rating, state licensing details, or professional memberships for this individual location were confirmed in the available data. The BBB directory was retrieved but did not return location-specific accreditation data for this facility. Dignity Memorial as a network participates in the National Funeral Directors Association (NFDA) and is subject to FTC Funeral Rule compliance requirements nationally.
Conclusion
Whitley Garner at Rosehaven is a well-regarded Douglasville funeral home with a strong community reputation built over multiple decades, now operating within the SCI/Dignity Memorial corporate network. Reviewer sentiment is consistently positive, with staff frequently praised for compassionate, non-pressuring service — a meaningful quality for families navigating acute grief. Pricing, however, reflects the premium tier of the local market: a non-declinable basic services fee of $2,990 and an estimated direct cremation floor cost of roughly $4,575 place this provider toward the higher end of the cost spectrum, and families on tighter budgets may benefit from comparing quotes at independent funeral homes in the Douglas County area. The extensive add-on catalog warrants careful review, as optional items can significantly increase total costs.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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