Donald Trimble Mortuary, Inc. — Consumer Profile

Donald Trimble Mortuary, Inc. is an independently owned, family-operated funeral home in Decatur, Georgia, that has served the Atlanta metro area since 1983 and remains under the leadership of the founding family's second generation. The firm holds a 3.6/5 rating across 80 Google reviews, reflecting a meaningfully mixed customer experience. According to its website, the mortuary performs approximately 750 services per year and offers a broad range of arrangements including cremation, burial, video streaming, and pre-need planning.

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Locations

Primary Location: 1876 2nd Ave, Decatur, GA 30032 Phone: (404) 371-0772 Hours: Open 24 hours, 7 days a week

The facility on 2nd Avenue is the single known location. Recent reviewers note the building has been fully renovated and describe both the interior and exterior as clean and well-appointed. The website references an on-site chapel used for funeral services, as confirmed by active obituary listings showing services held at "The Chapel of Donald Trimble Mortuary."

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Services

According to the firm's services page and other available data, Donald Trimble Mortuary offers:

• Burial services — traditional funeral services, embalming, burial clothing, caskets, vaults, and liners
• Cremation services — direct cremations and cremation urns
• Memorial and chapel services — on-site chapel, on-staff chaplain
• Video streaming — live-streaming of services, listed as a dedicated offering on the website
• Pre-need/pre-arrangement planning — available via contact form on the website
• Grief support and aftercare counseling
• Transportation — limousine services, domestic and international shipping of remains
• Transfer services — acceptance of remains from alternate funeral homes; transportation to alternate funeral homes
• Reconstructive restoration
• Funeral program design and printing
• Floral arrangements — sendable directly through the website
• Notary public services
• Obituary preparation

The about page also references an on-staff chaplain and aftercare counseling as standard components of their service model. No on-site crematory or owned cemetery is mentioned in the available data.

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Pricing

No General Price List (GPL) data was available for this profile. The services page states the firm offers "a wide selection of caskets, vaults, liners, urns, and clothing to fit every budget," but specific pricing is not published online. Families should request the GPL directly — funeral homes are required by the FTC Funeral Rule to provide it upon request, in person or by phone.

No verified third-party pricing data was found for this provider at the time of this profile.

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Reviews

Donald Trimble Mortuary holds a 3.6/5 rating based on 80 Google reviews. A BestProsInTown profile aggregates 59 additional reviews and similarly highlights staff friendliness, facility cleanliness, and quality of preparation. The overall picture is positive for many families but includes a pattern of negative experiences worth noting.

Positive Themes

1. Attentive, compassionate staff Multiple reviewers single out individual staff members by name. Reviewer Lucretia Key wrote that "Mr. J. Burrell handled our loved one's preparation and service with wonderful professionalism, every effort was made to ensure that our requests were met." A separate review from Irene Banks (quoted on the website) also thanks Jeffrey Burrell specifically for ensuring "a seamless experience."

2. Quality of preparation and presentation Reviewer Sweetness Sweetnesss described staff member "Miss Yolanda" as making her mother's presentation "exceptional," and website reviewer Deborah Hagan wrote that her husband "looked like he was asleep" and that "Trimble does the best job" based on her experience attending multiple funerals in her church community.

3. Facility improvements Reviewer Jamil Fleming noted the building has been "revamped entirely" and praised staff for walking his 82-year-old grandmother carefully through the contract process with patience and clarity.

Concerns and Negative Patterns

Staff conduct complaints Reviewer Yulonda Moore left a 1-star review describing a staff member named Michael as "very nasty and rude" when she called to request a receipt for her father's funeral during the COVID period. She notes the family had no documentation showing the funeral was paid in full. This type of complaint — poor communication during administrative follow-up — appears in older third-party sources as well. An older review surfaced via iMortuary references a complaint from 2008 involving delayed release of remains and death certificates.

Families are encouraged to retain copies of all signed contracts and payment receipts and to confirm in writing any payment arrangements made.

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Ownership

Donald Trimble Mortuary, Inc. is an independently owned, family-operated business. According to the about page, the late Donald Trimble founded the mortuary in 1983. Following his death in 2000, his niece Chedonna Trimble-Holston assumed leadership and currently serves as President and CEO. Trimble-Holston studied at Gupton-Jones College of Funeral Service and worked in the business during her uncle's tenure before taking over. The firm is not affiliated with any corporate funeral chain and is not publicly traded.

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Accreditations

• BBB Rating: A+ — BBB Accredited since August 29, 2019. The firm has committed to upholding the BBB Standards for Trust.
• The BBB profile lists a complaints section; families researching the firm are encouraged to review it directly.
• Current-president Chedonna Trimble-Holston holds credentials from Gupton-Jones College of Funeral Service, a nationally recognized mortuary science institution.
• No additional professional association memberships (e.g., NFDA, SEFDA) were confirmed in the available data.

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Conclusion

Donald Trimble Mortuary occupies a mid-range position in the Decatur and greater Atlanta market — a well-established, family-owned firm with nearly four decades of community history and a meaningful annual service volume of roughly 750 families per year. Its core strengths are the quality of body preparation, a compassionate approach from several named staff members, and a recently renovated facility with an on-site chapel and chaplain. The 3.6/5 Google rating, however, reflects an inconsistent experience, and at least one review raises a concern about communication and documentation practices that families should take seriously by keeping thorough records of all transactions. Families who value independent, community-rooted ownership and a broad service menu — including video streaming, international transport, and pre-need planning — will find Donald Trimble Mortuary worth considering, though requesting the GPL upfront and confirming all payment terms in writing is especially advisable here.