Benson Funeral Home — Consumer Profile

Benson Funeral Home is an independently owned, family-operated funeral home in Dallas, Georgia, and describes itself as Paulding County's most established and only family-owned funeral home. Founded in 1975, the home has served the Dallas-area community for nearly five decades, offering funeral, cremation, memorial, pre-planning, and aftercare services. It holds a 4.6/5 rating on Google based on 33 reviews, with reviewers consistently praising the responsiveness and personal attention of the Benson family staff.

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Locations

Detail	Information
Address	309 Hardee St., Dallas, GA 30132
Phone	(770) 445-9494
Hours	Open 24 hours, 7 days a week
Website	bensonfuneralhome.net

This is the home's single location. Reviewers describe the facility as "beautiful and welcoming," though no specific details about square footage, chapels, or crematory equipment are confirmed in available data.

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Services

According to the provider's website, Benson Funeral Home offers the following services:

• Cremation — listed as a primary service offering
• Funeral services — traditional funeral arrangements
• Memorial services
• Pre-planning — advance arrangement options available for individuals who wish to plan ahead
• Aftercare — grief support services mentioned in external listings

The home indicates it serves families of all faiths. No data is available to confirm whether Benson operates an on-site crematory or owns a cemetery.

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Pricing

No General Price List (GPL) data was available for this profile at the time of writing. Pricing information is not publicly listed on the provider's website, and no third-party pricing data appeared in available sources such as Ever Loved or Funeralocity.

Families are encouraged to request a General Price List directly from the funeral home — funeral providers are required by the FTC Funeral Rule to provide one upon request, in person or by phone, at no charge.

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Reviews

Benson Funeral Home holds a 4.6/5 rating on Google across 33 reviews. No reviews were available on Yelp at the time of this writing, and Funeralocity notes no reviews on its platform either.

Positive Themes

1. Personal attention and responsiveness from the Benson family. Multiple reviewers single out Jamie Benson by name for prompt communication and compassionate care. Janet Clemens wrote that "phone calls were returned quickly and every question answered," and the Wolfe/Thomas families described Jamie as "very accommodating" and handling "the business end of things with true professionalism."

2. Compassion during difficult circumstances. Reviewers dealing with particularly painful losses — including the death of a child — highlight the home's empathetic approach. Rina Garcia de la Cadena noted that Jamie Benson and his family "provided professional services with empathy, kindness and dignity that gave us comfort in our time of need" after the loss of her son Emilio.

3. No-pressure environment and consistent availability. Lisa Burdick noted that her family "felt no pressure in any of our decisions," and that staff were available 24 hours a day throughout the process. Wendy, who used the home for two family cremations within 16 months, described the experience as consistently "positive."

Negative Reviews / Complaint Patterns

No negative reviews or complaint patterns were identified in the available data. The BBB profile shows no recorded complaints, though the business is not BBB accredited (see Accreditations section).

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Ownership

Benson Funeral Home is independently and family-owned and operated. According to Funeralocity, ZoomInfo, and Nextdoor, the home has been in business since 1975. The Benson family — with Jamie Benson cited repeatedly in reviews — appears to be directly involved in day-to-day operations. The home is not affiliated with any corporate funeral chain. Its Facebook page describes it as "Paulding's most established and only family owned and operated funeral home."

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Accreditations

• BBB: Benson Funeral Home has a BBB profile but is not BBB accredited. No complaints are recorded on file. The absence of accreditation means the business has not undergone BBB's formal vetting process, though it does not indicate any wrongdoing.
• Professional memberships, state licensing, and awards: No data confirming specific memberships (e.g., NFDA, SFDA) or Georgia state licensing details were available in the sources reviewed. Funeralocity notes the home "has been recognized as one of the best funeral homes in your area," though the specific basis for that recognition is not detailed.

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Conclusion

Benson Funeral Home presents as a mid-range, community-rooted, independent provider with a nearly 50-year track record in Paulding County. Its strongest consistent attribute — reflected across all available reviews — is the personal, responsive involvement of the Benson family itself, particularly Jamie Benson. The primary area worth monitoring before committing is pricing transparency: no GPL data is publicly available, so families should request itemized pricing upfront to compare against other local providers. The lack of BBB accreditation is a minor note rather than a red flag, given the clean complaint record.