Ingram Funeral Home & Crematory — Consumer Profile

Ingram Funeral Home & Crematory is a corporately owned (Park Lawn Corporation) funeral home and crematory in Cumming, Georgia, distinguished as the oldest continuously operating funeral provider in Forsyth County, with roots dating to 1928. The facility holds a 4.5/5 rating across 104 Google reviews and offers both burial and cremation services from a single Cumming location. Although the home carries a nearly century-long local legacy, it transitioned from family to corporate ownership in December 2021.

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Locations

210 Ingram Ave, Cumming, GA 30040 Phone: (770) 887-2388 Hours: Open 24 hours, 7 days a week

This is the sole location and serves as the primary facility. The website lists an on-site crematory, consistent with the "& Crematory" designation in the business name. No satellite or secondary locations are referenced in available data.

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Services

Ingram offers a broad range of services as listed on their website:

• Traditional burial services — full funeral with viewing, visitation, and graveside options
• Cremation services — performed on-site at their own crematory
• Personalization options — custom memorial elements, Legacy Touch jewelry, keepsake options, and stationery
• Veterans services — dedicated "Journey to Serve" program for military families
• Pre-planning — online pre-planning form, pre-planning checklist, and a "Talk of a Lifetime" program; described on the site as informational in scope, with the ability to transfer existing pre-arrangements
• Grief support — Heartlight Center grief services and grief resources listed on-site
• Memorial products — flowers, keepsake jewelry, and stationery available through the website

The on-site crematory is a meaningful operational detail: it means cremation is performed by the funeral home's own staff rather than outsourced to a third-party cremation facility.

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Pricing

No General Price List (GPL) data was available for inclusion in this profile. The website's services and pricing page does not display itemized pricing publicly in the data provided. Under the FTC Funeral Rule, Ingram is required to provide a printed GPL upon request in person and to disclose prices over the phone. Families are encouraged to request the GPL directly before making any commitments.

No verified third-party pricing data (e.g., from Funeralocity or other sources) was available at the time of this writing.

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Reviews

Ingram holds a 4.5/5 rating based on 104 Google reviews. It is also listed on Yelp and Legacy.com, though review counts on those platforms were not available in the data provided.

Positive Themes

1. Compassionate, unhurried staff communication Multiple reviewers describe staff who took time to explain processes thoroughly and without pressure. One reviewer wrote: "Tim was incredibly easy to talk to. He explained everything in detail over and over again if needed, and he never once tried to upsell us on a single thing."

2. Named staff recognition — Timothy Pinson Reviewer Chandra specifically named Timothy Pinson: "Timothy's compassion, empathy, and professionalism were truly remarkable. From the very beginning, he guided my family with care and patience, making sure every detail was handled with dignity and respect."

3. Trust during the most difficult circumstances Reviewer Ashley, who lost a 12-year-old child, wrote: "From the viewing to the cremation and all in between, I couldn't have asked for better service... Thank you for handling everything professionally and with the utmost respect." This reflects a pattern of trust extended even in unusually difficult cases.

Notable Negative Reviews

One 1-star review from Brett McHugh raises a direct concern about the 2021 corporate acquisition:

"Ingram's used to be family owned but was bought out by a corporation. As most of us know all a corporation is interested in is the bottom line no matter how they get there... My advice is to stay as far away from this corporate entity as you can."

This review does not detail a specific service failure but reflects a sentiment that some families may share about the change in ownership character. Families who valued the home's independent, family-run history should be aware that the operation is now part of a larger corporate structure, and that experiences may vary accordingly.

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Ownership

Ingram Funeral Home & Crematory was founded by Royston Ingram in 1928. Following Royston Ingram's death in the 1970s, his sons — Buck, George, and Robert Ingram — took over ownership and operations, continuing multi-generational family stewardship for decades.

In December 2021, Park Lawn Corporation acquired Ingram Funeral Home & Crematory. Park Lawn Corporation is a publicly traded Canadian company (TSX: PLC) that owns and operates a growing portfolio of funeral homes, cemeteries, and crematories across North America. The acquisition ended nearly a century of family ownership. The home is listed on Park Lawn's business directory. According to a local news profile from Appen Media, Jack Allen, described as a former owner and director of operations, remained associated with the facility after the sale.

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Accreditations

• BBB: The BBB links returned in research data reference Ingram Funeral Home locations in Texas, North Carolina, and Ohio — not the Cumming, Georgia location. No BBB profile or accreditation status for this specific location could be confirmed from available data.
• Funeralocity: The home is listed on Funeralocity, which notes it has "met the highest quality standards" per that platform's recognition program.
• Chamber of Commerce: The business is listed with the Forsyth County Chamber of Commerce.
• No state licensing details, NFDA membership, or other professional association data were present in the available records.

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Conclusion

Ingram Funeral Home & Crematory is a mid-range to full-service provider with a deep local history and consistently positive staff reviews, particularly around communication and compassion under pressure. Its on-site crematory and veterans program add meaningful service capabilities for Forsyth County families. The primary concern worth monitoring is the 2021 transition to Park Lawn Corporation ownership — families who prioritize independent, locally accountable funeral care should ask direct questions about current pricing, staffing continuity, and decision-making authority before committing to arrangements.