Smith, Dennis-Smith Funeral Home Chapel & Cremation — Consumer Profile

Smith, Dennis-Smith Funeral Home Chapel & Cremation is an independently owned funeral home on Atlanta's southwest side, notable for its stated commitment to serving all cultures with affordable, compassionate care. The home holds a 4.9/5 rating on Google based on 11 reviews, and multiple reviewers specifically cite reasonable pricing as a distinguishing factor. The funeral home offers both cremation and burial services and maintains 24/7 availability.

---

Locations

Primary Location: 3041–3047 Campbellton Rd SW, Atlanta, GA 30311

• Phone: 404-349-2400 or 404-763-3312
• Flower order support: 1-888-610-8262
• Hours: Open 24 hours, 7 days a week

Note: The address appears as both 3041 and 3047 Campbellton Rd SW across different sources, including the funeral home's own website and directory listings. Families should confirm the exact entrance when visiting.

The Facebook page also lists a separate phone number (404-344-2828), which may be a secondary or older line. No information is available in the provided data regarding specific facility features such as an on-site crematory or chapel capacity.

---

Services

According to the funeral home's website, Smith, Dennis-Smith offers the following:

• Cremation — including options with viewing/visitation prior to cremation (referenced in external reviews)
• Burial — casket selection and full funeral service arrangements
• Funeral flowers — an in-house flower ordering service is available, with a dedicated support line
• Video tributes — past video tributes are accessible through the website
• Veterans services — a dedicated veterans section is featured on the website, though specific veteran benefit assistance details are not publicly described
• Grief support — a grief support resource section is available on the site
• Pre-planning — available via a contact form on the website; no online pre-need contract or pricing detail is published

The website states the funeral home serves "all cultures," suggesting experience with diverse religious and cultural funeral traditions, though no specific cultural or religious affiliations are detailed.

---

Pricing

No General Price List (GPL) data was available for inclusion in this profile. The funeral home's website does not publish itemized pricing online. Under the FTC Funeral Rule, funeral homes are required to provide a GPL upon request in person or by phone.

The Facebook page categorizes pricing as "$$" (moderate), though this is an unverified platform estimate. Multiple Google reviewers independently describe the pricing as "reasonable" and "affordable." Families should request the GPL directly by calling 404-349-2400 before making any arrangements.

---

Reviews

Smith, Dennis-Smith holds a 4.9/5 rating on Google from 11 reviews. The Yellow Pages listing describes the home as "very professional, organized and compassionate." The Facebook page has not yet accumulated ratings.

Positive Themes

1. Staff compassion and patience Reviewers consistently praise staff for patience during an emotionally difficult process. Carol Sorrells (4/5) wrote that Mr. Sanders and Mrs. Lee "never showed any aggravation with me or my family no matter how many questions or how high our expectations were." Nisha Hill noted staff were "really patient and polite."

2. Named staff recognition Two staff members are called out by name across multiple reviews: Ms. Lewis and Mr. Sanders are described by Deborah Zachery as "the best in the business," and Mrs. Lee is praised alongside Mr. Sanders by Carol Sorrells for comforting service.

3. Value relative to competitors Deborah Zachery's review explicitly contrasts Smith, Dennis-Smith with another unnamed funeral home that she felt tried to overcharge her family, writing that this funeral home "went above and beyond to give our family excellent service" at reasonable prices.

Notable Concerns

One review on MapQuest stands out as a significant concern. A reviewer described their experience following the death of their son in May 2023, characterizing the business as having "beautiful people with unscrupulous business practices." The reviewer had selected cremation with a prior viewing, and the full complaint details are partially truncated in the available data. The review's language is strong and specific enough to warrant attention, though the funeral home's overall rating remains high. Families considering cremation with viewing services may wish to discuss the full cost breakdown and process in advance and obtain it in writing.

The review count across all platforms remains low (11 on Google), which limits the statistical weight of the overall rating in either direction.

---

Ownership

Smith, Dennis-Smith Funeral Home is independently owned and operated. The about page states that "the management and staff at Smith, Dennis-Smith Funeral Home has provided quality services to families for many years," though no founding year, ownership family history, or generational details are provided in any available source. The funeral home is not affiliated with a corporate chain or publicly traded funeral services company based on available data.

---

Accreditations

• BBB: Smith, Dennis-Smith Funeral Home is not BBB accredited. A BBB profile exists, but no rating, complaint history, or accreditation status details were available in the data provided.
• No professional membership affiliations (e.g., NFDA, SFDA) are mentioned on the website or in available external sources.
• State licensing information is not published on the funeral home's website; families can verify Georgia funeral home and director licensing through the Georgia State Board of Funeral Service.

---

Conclusion

Smith, Dennis-Smith Funeral Home is a small, independently owned provider on Atlanta's southwest side that positions itself as an affordable, culturally inclusive option for families in the area. Its strongest documented asset is the quality of personal care provided by named staff members, with reviewers consistently highlighting patience and compassion during difficult arrangements. Families should be aware that pricing is not published online, requiring a direct call to obtain the General Price List, and that at least one detailed complaint about business practices — specifically involving cremation with viewing — has appeared in external reviews. This is a reasonable provider to consider in the mid-to-budget range for southwest Atlanta families, particularly those who value personalized service, but obtaining written cost itemizations before committing to arrangements is advisable.