Resting Rainbow Pet Cremation of Atlanta — Consumer Profile
Resting Rainbow Pet Cremation of Atlanta is an independently owned pet cremation provider operating out of a single Atlanta location, distinguished by its verified 24/7 availability and a perfect five-star rating across all collected reviews. The Atlanta location holds a 5.0/5 rating on Google based on 52 reviews and is part of a multi-location Resting Rainbow network that operates or has announced locations across more than 20 markets in the southeastern and midwestern United States. Services are focused exclusively on pet cremation and related memorial products; no pricing data was available for this profile.
Locations
Primary Location 4445 Commerce Drive SW, Suite B-10, Atlanta, GA 30336 Phone: 470-357-6220 Email: atlanta@restingrainbow.com Hours: 24 hours a day, 7 days a week, 365 days a year
The facility is located in a light commercial/industrial suite. The provider offers home or clinic pickup and has accommodated late-night calls — including after 10 p.m. — based on reviewer accounts. A North Atlanta location is also listed as open on the Resting Rainbow network site and may serve overlapping areas, though it is profiled separately.
Services
Resting Rainbow Atlanta offers pet cremation services and memorial products. Based on website content and reviewer descriptions, the following services are indicated:
- Pet cremation (individual/private cremation confirmed by reviewer references to receiving ashes)
- Pet pickup/transport — including after-hours and same-night pickup from homes and veterinary offices
- Urns and memorial products — reviewers reference wooden urns and woven carrying bags; an urns/memorials section is listed on the website
- Veterinary partner program — a dedicated "Vet Partner Login" is listed on the website, indicating the provider works directly with veterinary practices to coordinate cremation services for clients
No burial services, on-site cemetery, or human funeral services are offered. Whether Resting Rainbow Atlanta operates its own crematory on-site or uses a shared facility is not confirmed in the available data.
Pricing
No General Price List (GPL) or itemized pricing data was available for the Atlanta location at the time of this profile. The provider's website includes a "Book A Service Now" prompt and contact information but does not display published prices publicly. Families should contact the provider directly at 470-357-6220 or atlanta@restingrainbow.com to request pricing before committing to services.
Reviews
Resting Rainbow Atlanta holds a 5.0/5 rating on Google from 52 reviews, and a 5.0-star rating is also reflected on Pet Cremation Finder. The provider also maintains a Facebook page where additional reviews may be found.
Dominant positive themes:
Genuine 24/7 availability. Multiple reviewers specifically noted that Resting Rainbow — unlike competitors who advertised round-the-clock service but only offered a hotline — answered live calls and dispatched staff late at night. Reviewer Lauren Blankenship wrote that staff member De'Von "answered the call with compassion and was willing to meet us within an hour" after 10 p.m. on December 15, 2025.
Compassionate, unhurried handling. Families dealing with sudden or same-day loss consistently described feeling supported rather than processed. Ayana noted that staff coordinated pickup logistics directly with her while she was still at work and in crisis. Candice Williams wrote that staff "were so gentle with us knowing we had just lost our Destiny just hours before making this decision."
Professional presentation of remains. Reviewers who described receiving ashes noted care in packaging. Reviewer TEMI Arinola wrote: "I chose a beautiful wooden urn for my kitty and he was delivered in a woven bag that held him securely."
Staff member De'Von is mentioned by name in at least one review for after-hours responsiveness.
Notable concerns:
No negative reviews were identified for the Atlanta location specifically. However, the BBB profile for Resting Rainbow Pet Memorials and Cremation — filed under an Opa-Locka, Florida address — shows complaints and negative reviews involving billing disputes and service errors at what appears to be a separate Resting Rainbow entity or location. One BBB complaint references a client being charged incorrectly for a bundled package, and a BBB review references a mix-up with remains and an inadequate resolution offer. It is not confirmed whether the Atlanta location and the Florida BBB-listed entity share ownership or operational management. Families are encouraged to clarify this relationship and request a written price agreement before services begin.
Ownership
Resting Rainbow Atlanta is listed as independently owned. The broader Resting Rainbow network operates under a hub-and-spoke expansion model, with locations open or announced in Georgia, Florida, Texas, Tennessee, Ohio, Michigan, Illinois, New Jersey, and Pennsylvania. The network website lists a "Vet Partner Login" function and a multi-state footprint that suggests coordinated franchise-style or network operations, though the Atlanta location is not described as corporate-owned. No founding year, ownership names, or investor information were available in the data provided.
Accreditations
- The Atlanta location does not appear in the BBB's directory of accredited pet cremation services near Atlanta, GA based on available search results.
- No professional memberships (e.g., ICCFA, NFDA) or state licensing details were available for this location.
- A separate BBB profile exists for "Resting Rainbow Pet Memorials and Cremation" in Florida; its relationship to the Atlanta location is unclear.
Conclusion
Resting Rainbow Pet Cremation of Atlanta stands out in the local market for one concrete, verifiable reason: staff answer the phone and respond in person late at night, a capability that most competitors claiming 24/7 service do not actually deliver. The consistently high ratings and specific reviewer accounts of compassionate, timely service suggest a provider that handles the acute grief of pet loss with appropriate care. Two areas warrant attention before engaging services: pricing is not publicly listed, so families should request written quotes upfront, and the relationship between the Atlanta location and a separately BBB-listed Florida entity under a similar name — which carries complaints — should be clarified to ensure accountability. For Atlanta-area families seeking pet cremation, this provider sits in the mid-range of the local market based on its premium service posture, though exact pricing comparisons are not possible without published rates.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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