Pollard & Moore Funeral Home, Inc. — Consumer Profile

Pollard & Moore Funeral Home, Inc. is a long-established, independently owned full-service funeral home in southwest Atlanta with roots stretching back to 1932. The home holds a 3.6/5 rating on Google based on 20 reviews, reflecting a mixed customer experience. Pricing information is not publicly listed on the provider's website, which may require families to contact the home directly for cost details.

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Locations

Primary Location (single facility):

Detail	Information
Address	827 Pollard Blvd SW, Atlanta, GA 30315
Phone	(404) 688-7073
Hours	24/7 availability (as stated on website)

The website offers a virtual facility tour, which families can use to preview the space before visiting in person. No additional branch locations are indicated in the available data.

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Services

Pollard & Moore offers a range of funeral and memorial services as listed on their website:

• Burial services (traditional funeral arrangements)
• Cremation services
• Flower ordering through a supported third-party service (support line: 1-888-610-8262)
• Pre-planning (available via contact form on the website)
• Veterans resources — the home maintains a dedicated veterans information section compiling resources for veteran families
• Grief support resources — curated materials available through the website
• Obituary management — obituaries are published via the home's website and through Legacy.com

One positive review noted that the home coordinated flowers, programs, an organist, a minister, fans, and pillows as part of arrangements, suggesting some all-inclusive coordination capability. No on-site crematory or owned cemetery is mentioned in the available data.

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Pricing

No General Price List (GPL) data is publicly available through the provider's website, and no third-party pricing data appeared in the source material. Families will need to contact the funeral home directly at (404) 688-7073 to obtain itemized pricing. Under the FTC Funeral Rule, Pollard & Moore is legally required to provide a GPL upon request, whether in person or by phone.

The absence of published pricing online is worth noting for families who wish to compare costs before making first contact.

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Reviews

Pollard & Moore holds a 3.6/5 rating on Google across 20 reviews. The rating reflects a split between strongly positive and strongly negative experiences, with limited middle-ground feedback.

Positive Themes

1. Professional and comprehensive coordination Reviewer Tina Battle specifically praised the home for handling the full scope of arrangements — flowers, programs, organist, minister, fans, and pillows — and singled out staff members by name: "Special thanks to Sharon, Henry and Rose. Your services were greatly appreciated!"

2. Quality of preparation work Reviewer AISHA HARRIS noted satisfaction with the presentation of two family members: "They both looked great!..My mother and grandmother love their pillows."

3. Consistent family relationships Multiple reviewers reference using the home for more than one family service, suggesting some families return based on prior positive experiences. Yogie K described the home as a "pillar of excellence."

Negative Reviews and Complaint Patterns

Two 1-star reviews raise concerns that prospective customers should be aware of:

• Reviewer Brenda S described a distressing experience during what appears to have been a private viewing of her fiancé, citing disruptive and disrespectful behavior by an unidentified male staff member (jingling keys, audible phlegm clearing, repeatedly entering and leaving the room). When she raised the issue by phone, she states that a woman she believed to be named Sharon hung up on her. This reviewer noted the family had previously used the home for another service.

• Reviewer Angel Anderson described a phone inquiry as unprofessional, citing background yelling, an unresponsive hold experience, and a staff member who she felt was not listening to her questions and instead redirected the conversation to package sales without addressing her concerns.

Both negative reviews center on staff conduct and communication, which is a recurring pattern worth weighing, particularly given the emotional context families are in when making contact.

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Ownership

Pollard & Moore is independently owned. According to the home's history page, the funeral home was founded in 1932 by Mr. Otis Pollard and Mr. Lester Hancock, with Mr. E.A. Pollard serving as manager. The original location was on Fraser Street in Atlanta; after that building was destroyed by fire, the business relocated and expanded.

The home's history page also references a subsequent ownership lineage involving the Steele family (connected to Van Hoose-Freeman and Mauldin Funeral Home), though the exact nature of this connection to the current Pollard & Moore entity is not fully detailed in the available data. The current operation carries the Moore name alongside Pollard, and current staff includes General Manager Sharon Bama Moore Heard, suggesting continued family involvement in operations. The home is not affiliated with any publicly traded corporate funeral chain.

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Accreditations

• BBB Status: According to the BBB profile, Pollard Funeral Home is not BBB accredited. No BBB rating or complaint history is available from the provided data beyond the accreditation status.
• No professional memberships, state licensing details, or industry awards are referenced in the available data.

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Conclusion

Pollard & Moore Funeral Home carries a meaningful history in the southwest Atlanta community, with over 90 years of operation and a demonstrated ability to coordinate full-service arrangements for families who have reported positive experiences. However, the 3.6/5 Google rating — driven in part by specific complaints about staff conduct and phone responsiveness — and the absence of any published pricing information are practical concerns for families navigating arrangements under time pressure. This home appears to occupy a mid-range position in the Atlanta market, and families would be well-served by requesting a complete General Price List at first contact and assessing responsiveness during that initial interaction before committing to services.