Hines Home of Funerals, Inc. — Consumer Profile

Hines Home of Funerals, Inc. is a multigenerational, independently owned funeral home in Atlanta, GA, with institutional roots stretching back to the late 1800s, making it one of the longest-operating funeral service families in the Atlanta metropolitan area. The home holds a 4.1/5 rating on Google across 38 reviews, with reviewers consistently praising staff attentiveness and presentation quality. No General Price List (GPL) data was available for this profile, so specific pricing ranges cannot be confirmed independently.

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Locations

595 W Lake Ave NW — Atlanta, GA 30318 (Primary/Only Location)

• Phone: (404) 792-2400
• Hours: Monday–Wednesday 9:00 AM – 6:00 PM (full weekly hours available by contacting the home directly)
• The funeral home website references a virtual facility tour, suggesting an established physical chapel and arrangement space. The home is situated in the northwest Atlanta corridor.

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Services

Per the provider's website, Hines Home of Funerals offers the following services:

• Burial services (full traditional funeral and interment arrangements)
• Cremation services
• Memorial services
• Pre-need/pre-planning — available via contact form on the website; no pre-funded trust or insurance partner details are publicly listed
• Video streaming of services (listed as a site feature, relevant for remote family members)
• Obituary posting through the funeral home's website

The founding family also established Dunn Cemetery, located on Main Street off Hollywood Road in Atlanta, which the About Us page describes as still family-owned. Families interested in a single-provider arrangement for both funeral and cemetery services may wish to ask directly whether Dunn Cemetery remains operationally active and affiliated.

No mention of an on-site crematory is made in available data.

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Pricing

No General Price List (GPL) data was identified for Hines Home of Funerals in the available sources. The FTC Funeral Rule requires all funeral homes to provide an itemized GPL upon request, either in person or by phone. Prospective families are encouraged to request this list directly before making arrangements.

The home's website uses the phrase "affordable and friendly service within the means of all," suggesting a positioning toward accessible pricing, but no specific figures are publicly confirmed.

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Reviews

Hines Home of Funerals holds a 4.1/5 rating on Google based on 38 reviews.

Positive Themes

1. Staff compassion and responsiveness Multiple reviewers specifically name staff member Tiffany as a standout. Carol Palmer wrote: "I would like to thank Tiffany especially for your caring and being so patient with my family." Ralph Thompson echoed this: "Tiffany of Hines Home of Funerals is absolutely the best. Responsiveness can't be beat and with all of the emotional strife, business still has to be effectively handled."

2. Quality of presentation Reviewer 2Faced noted of a 100-year-old grandmother: "the way they presented her was absolutely beautiful—she looked so young, peaceful, and radiant," reflecting positively on the home's preparation and cosmetology work.

3. Repeat and multigenerational family trust Several reviewers describe using Hines across multiple family deaths. Carol Palmer wrote: "Hines has handled all of my family who has passed — they are my Family Funeral Home." Tia Fluellen similarly described a consistently professional experience throughout her mother's arrangements.

Notable Concerns

With only 38 reviews on Google, the sample size is relatively small, which limits the statistical reliability of the 4.1 rating. No specific negative reviews were identified in the data provided; however, families should note that a subset of ratings contributing to a score below 5.0 are not detailed in the available excerpts, and direct inquiry is advisable.

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Ownership

Hines Home of Funerals, Inc. is independently owned and has no known corporate affiliation. The home's history spans multiple generations:

• In the late 1800s, William L. Dunn and C.H. Dunn founded Dunn Brothers Undertaking Company at 208 Ashby Street (now Joseph E. Lowery Blvd.) in Atlanta.
• In the early 1900s, the Dunn Brothers opened Dunn Cemetery, one of the few premier burial grounds for people of color in the area at the time.
• After William L. Dunn's death in 1949, Dunn Brothers Undertaking closed. Harper Hines, who had trained under William Dunn, married Dunn's granddaughter Hazel Dunn Hines, and the couple founded Hines Home of Funerals — originally operating out of a Victorian home at the corner of Piedmont Ave. and Pine St.
• The home later relocated to its current address at 595 W Lake Ave NW.

The business describes itself as having served Atlanta families for over 100 years, incorporating the Dunn Brothers legacy into that timeline. Per AllBiz, the formal incorporation of the current entity dates to 1949.

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Accreditations

• BBB Status: Hines Home of Funerals, Inc. is not BBB accredited. No BBB rating or complaint history is displayed in the available data. Non-accreditation is common among smaller independent funeral homes and does not by itself indicate a problem; however, families may wish to check the BBB profile directly for any filed complaints.
• No professional association memberships (e.g., NFDA, SFDA) were identified in the available data.
• State licensing information was not included in available sources. Georgia requires all funeral homes to be licensed through the Georgia Secretary of State's funeral service licensing board; families may verify current licensure through that body.

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Conclusion

Hines Home of Funerals is a deeply rooted, independent, family-operated funeral home with one of the longest continuous service histories in Atlanta's Black community — a meaningful distinction for families who value cultural continuity and multigenerational trust. Review feedback is consistently warm, with particular recognition of personalized staff attention. The primary considerations for families approaching Hines are the absence of publicly available pricing (request the GPL before committing) and the relatively small review pool, which makes broader service pattern assessment difficult. Based on its historical positioning and self-described mission of affordability, the home likely falls in the budget-to-mid-range tier of Atlanta's funeral market, though this should be confirmed directly with the home.