Heavenly Paws Pet Aquamation — Consumer Profile

Heavenly Paws Pet Aquamation is an independently owned pet aftercare provider in Alpharetta, GA, and the first and longest-operating aquamation (alkaline hydrolysis) specialist serving the greater Atlanta metro area. Founded in September 2015, the business focuses exclusively on aquamation — a water-based, eco-friendly alternative to traditional flame cremation — and holds a 4.9/5 rating on Google across 131 reviews, one of the highest scores among pet aftercare providers in the region. The provider serves pets of all species, offers both individual and communal aquamation, and accommodates pickup from homes and veterinary hospitals across Metro Atlanta.

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Locations

Primary Location 225 Curie Dr, Suite 230 A Alpharetta, GA 30005 Phone: (678) 995-9520

Hours: Monday–Friday, 9:00 AM–5:00 PM (Saturday hours noted as 9:00 AM–12:00 PM on Yelp; Sunday closed)

The facility includes a private viewing/pickup room where families receive their pet's remains. The provider's website also lists scheduling options for both veterinary pickup and home pickup.

Note on address discrepancies: Some third-party listings — including Yelp and MapQuest — still show a former address at 6990 Peachtree Industrial Blvd, Norcross/Peachtree Corners, GA 30071. At least one reviewer has noted the move to Alpharetta. Families should confirm the current address directly with the business before visiting.

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Services

Heavenly Paws offers aquamation as its primary service, described on the provider's website as the most gentle and environmentally sustainable form of pet aftercare. The following service categories are listed:

• Individual Aquamation — Remains are processed individually and returned exclusively to the pet's family. A proprietary PAWS Tracking ID System is used to guarantee that the ashes returned belong to the specific pet.
• Communal Aquamation — An option for families who prefer not to receive ashes.
• Home Pickup — Scheduled transport from the family's home.
• Veterinary Pickup — Coordination with veterinary hospitals; the website notes that families have the right to choose their own aftercare provider even when a pet passes at a vet facility.
• Pre-Planning — Online pre-arrangement and purchase is available through the website.
• Keepsakes — A range of memorial items is offered, including paw prints, fur clippings, urns, and items compatible with glass-blown memorial art (referenced in reviews). Details are available on the keepsakes section of the website.
• Grief Support — A dedicated grief support resource section is listed on the website.
• Euthanasia Information — The website lists euthanasia as a menu item, though the scope of this service (informational vs. provided on-site) is not fully detailed in available data.
• Veterinary Partner Program — A formal outreach program for veterinary practices is listed on the services page.

Heavenly Paws describes itself on its website as the first and most experienced pet aquamation provider in Atlanta.

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Pricing

Specific General Price List (GPL) data was not available in the data provided. The provider's website includes a dedicated aquamation pricing page. Families are encouraged to review that page directly or call (678) 995-9520 for a full quote. Facebook lists the business in the "$$" price tier, suggesting mid-range positioning relative to other pet aftercare options.

No third-party pricing data was available for direct comparison. Pricing may vary by pet size and service type (individual vs. communal).

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Reviews

Heavenly Paws holds a 4.9/5 rating on Google based on 131 reviews, and a 100% recommendation rate across 45 reviews on Facebook. The Yelp profile shows 46 reviews with 88 associated photos.

Dominant Positive Themes

1. Compassionate, personalized staff interactions Multiple reviewers highlight the empathy and attentiveness of individual staff members. Roman is named repeatedly across Google reviews:

"A major, heartfelt appreciation for Roman, who was kind, sensitive, and respectful during this difficult time." — John Gillin

Chip is also mentioned by name in a positive context:

"Chip and Roman were so kind and respectful during such a devastating time." — Celeste Armbrust

2. Responsiveness and same-day or faster-than-expected turnaround Several reviewers noted that the team accommodated urgent requests and in some cases returned remains ahead of the estimated timeline:

"I called them the morning of us having to put our dog down and they were able to accommodate us within a few hours." — Celeste Armbrust

"Online said 2-3 weeks, but our girl was ready within a week." — Mrs. Haney

3. Repeat use and long-term trust A meaningful number of reviewers describe returning to Heavenly Paws after prior positive experiences, including one reviewer noting this was their third time using the service:

"Unfortunately, this is our third time using their services. Fortunately, they are just as compassionate and professional as the last time we used them many years ago." — Bam Bammerson

4. Attention to detail in remains presentation Reviewers describe receiving remains in a thoughtful, organized manner — including private pickup rooms, itemized presentation of the bag contents, and precision in keepsakes such as fur clippings:

"We were taken to a private viewing room. We were shown all of the items in the bag. The paw print was perfect & I was so happy the fur clipping included all 3 of her colors." — Mrs. Haney

5. Accommodation of special requests At least one reviewer noted that staff worked to accommodate a specific and non-standard request regarding urn capacity:

"It was important to me that the urn would be able to hold both Cooper's remains and her partner Devan's when the time comes, and they made sure that..." — Ashley Williams

Notable Negative Reviews or Complaint Patterns

No significant negative review patterns were identified in the data available. One MapQuest reviewer noted confusion about the business's current address (referencing outdated listings showing the former Norcross location), which is an operational concern rather than a service complaint. Families should verify the current Alpharetta address before visiting.

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Ownership

Heavenly Paws Pet Aquamation is independently owned and operated. According to the About Us page on the provider's website, the business was founded by lifelong pet lovers following the loss of their own family pet, after which aquamation became "a calling." The business served its first pet in September 2015. No corporate parent or external ownership group is identified in available data.

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Accreditations

No BBB listing for Heavenly Paws Pet Aquamation in Georgia was found in the available data. (BBB results returned in the source data refer to unrelated businesses in Texas and Illinois and are not applicable here.) No additional certifications, professional memberships, or state licensing information were available in the provided data. Families with questions about licensing or certifications should contact the provider directly.

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Conclusion

Heavenly Paws Pet Aquamation occupies a distinct niche in the greater Atlanta pet aftercare market as the area's first and most established aquamation-only provider, making it a strong option for families who prioritize an eco-friendly alternative to flame cremation and want a high degree of personalized care. Its near-perfect ratings across Google and Facebook, pattern of repeat customers, and consistent staff recognition suggest reliable service quality. The primary concern worth monitoring is the address discrepancy across third-party platforms — families should confirm the current Alpharetta location before making any arrangements or drop-offs. Detailed pricing is not publicly surfaced in aggregate review data, so requesting the full price list directly from the provider's website before committing is advisable.