Collins Funeral Home — Consumer Profile

Acworth, GA

Collins Funeral Home is a multigenerational, independently owned full-service funeral home with over 150 years of history in Historic Downtown Acworth, Georgia, now operating across three locations in the greater Atlanta metro area. The Acworth location holds a 4.8/5 rating on Google across 20 reviews, reflecting consistently strong family satisfaction. No General Price List data was available for this profile, so specific pricing comparisons cannot be made at this time.

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Locations

Collins Funeral Home operates three locations serving the northwest Atlanta metro area. The original Acworth location on North Main Street is the historic flagship.

Location	Address	Phone
Acworth (Flagship)	4947 N Main St, Acworth, GA 30101	(770) 974-3133
Marietta	915 Piedmont Road, Marietta, GA	Not provided
Hiram	Address not provided	Not provided

The Marietta location was added in 2010, and the Hiram location has been added more recently, according to the company website. The Ever Loved listing describes the Acworth facility as comfortable and well-maintained, designed to bring a sense of peace and reverence to visitors.

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Services

Collins Funeral Home offers full-service funeral and cremation arrangements. Based on information from their website and third-party listings, services include:

• Traditional burial and funeral services
• Cremation services
• Memorial services
• Grief support and guidance through the planning process
• Pre-planning arrangements (noted by a reviewer whose parents made final wishes known to the home years in advance)

No data was available to confirm whether Collins operates an on-site crematory or owns a cemetery. Families interested in these specifics should ask directly when contacting the home.

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Pricing

No General Price List (GPL) data was submitted to third-party sources for this profile. The Ever Loved listing explicitly notes that "these prices were not submitted by the funeral home," and no pricing figures appeared in available web data.

Families should request the GPL directly from Collins Funeral Home, as funeral homes are required by the FTC Funeral Rule to provide it upon request, including by phone or in person. This absence of publicly available pricing is worth noting when comparison shopping.

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Reviews

Collins Funeral Home holds a 4.8/5 rating on Google based on 20 reviews, and carries positive mentions on Yelp and Nextdoor. The overall sentiment across platforms is strongly favorable.

Positive Themes

Compassionate, attentive staff is the most consistent theme. Reviewer Debbie Pierce specifically named staff member Greg: "Greg's attention to detail made my husband's service absolutely beautiful. He went above and beyond to ensure everything was perfect, which allowed us to focus on our loved one." Reviewer Shannon Donovan highlighted the staff's responsiveness across communication channels: "the employees at Collins know how to email and text and call so however I was communicating during my time of stress was quickly answered."

Multi-generational family trust is a second notable theme. Reviewer Melissa Bryans noted her family has used Collins for both of her parents' deaths, and Brenda Gayton wrote that "Collins has taken care of our family for multiple generations." This depth of repeat patronage across decades is relatively uncommon in online reviews and suggests sustained community confidence.

Fulfillment of specific wishes stands out in the Yelp review, where a reviewer praised the staff for honoring pre-planned arrangements: "They were kind, informative and did a fine job of fulfilling mom's requests."

Negative Reviews or Complaints

No negative reviews or complaint patterns were identified across Google, Yelp, or Nextdoor for this location. Given the relatively small review count (20 on Google), this profile may not yet reflect a broad cross-section of customer experiences. Families are encouraged to consult the Funeralocity listing for any additional aggregated feedback.

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Ownership

Collins Funeral Home is independently owned and operated under Chuck Johnson Inc. of Acworth. According to the Our Story page on the company website, the funeral home's origins date back more than 150 years in Historic Downtown Acworth — one of the oldest continuously operating funeral homes in the region.

Key ownership history milestones, per the company's own account:

• The funeral home was founded well before the 20th century, with roots traceable to the 1840s based on archival records held by the Digital Library of Georgia.
• In 1958, Ernest Collins' daughter, Lola (Collins) Swanson, became owner. A graduate of Gupton-Jones College of Embalming (class of 1937), Lola — known as "Miss Lola" — was the first female licensed funeral director associated with the home.
• The home is now operated by Chuck Johnson Inc., which expanded the brand to Marietta in 2010 and later to Hiram.

Collins Funeral Home is not affiliated with any national corporate funeral chain. It is not publicly traded.

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Accreditations

No BBB profile for Collins Funeral Home of Acworth, GA was located in available data. The BBB links returned in research pointed to unrelated funeral homes in other states and should not be applied to this provider.

No information was available regarding professional association memberships (e.g., NFDA, GFDA) or state licensing details. Families seeking this information can contact the Georgia Secretary of State's Professional Licensing Boards or ask the funeral home directly for their Georgia funeral establishment license number.

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Conclusion

Collins Funeral Home in Acworth presents as a mid-range to premium community funeral home with exceptional historical roots and a well-documented reputation for compassionate, detail-oriented service. Its 150-plus years of continuous operation in Acworth — and the multi-generational loyalty described by multiple reviewers — distinguish it from newer or corporate-owned competitors in the greater Atlanta area. The primary concern for prospective families is the absence of publicly available pricing; requesting the GPL upfront is strongly recommended before committing to any arrangements. For families who value local history, community trust, and attentive personal service, Collins is a provider worth serious consideration.