Oak Ridge Funeral Care – Winter Haven: Consumer Profile

Oak Ridge Funeral Care – Winter Haven is a corporate-owned, full-service funeral home and crematory located in Winter Haven, FL, originally founded as an independent business in 2001 and now operating under Foundation Partners Group. The facility holds a 4.9/5 rating across 194 Google reviews, placing it among the highest-rated funeral providers in the Lakeland–Winter Haven metropolitan area. The location operates its own crematory on-site and can facilitate out-of-state transfers, including arrangements for air transport of remains.

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Locations

Oak Ridge Funeral Care – Winter Haven (Primary Location) 2425 Havendale Boulevard NW, Winter Haven, FL 33881 📞 (863) 216-2557 Hours: Open 24 hours, 7 days a week

The facility is a full-service funeral home with private arrangement rooms. Yelp and the provider's directory profile note that Oak Ridge operates two full-service locations — this Winter Haven facility and a second location in Haines City — along with a crematory that serves both sites.

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Services

According to the provider's profile and Yelp listing, services offered include:

• Burial services – traditional full-service funerals
• Cremation services – performed at the facility's own on-site crematory
• Memorial and celebration-of-life services
• Out-of-state transfers – including air transport coordination (confirmed in Google reviews)
• Pre-planning / pre-arrangement services
• Grief support resources

The on-site crematory is a meaningful operational distinction, as it means cremation is not outsourced to a third-party provider. No owned cemetery is mentioned in the available data.

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Pricing

No General Price List (GPL) data was available in the provided sources. Third-party aggregator pages on Ever Loved and Parting list the facility but do not publish itemized pricing in the data provided. Families should request the GPL directly from the funeral home — funeral providers are required by the FTC Funeral Rule to provide one upon request, in person or by phone.

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Reviews

Oak Ridge Funeral Care – Winter Haven holds a 4.9/5 rating based on 194 Google reviews, which is a notably high score across a substantial review volume.

Positive Themes

1. Staff named individually and praised for personal care Multiple reviewers single out specific team members by name, a reliable indicator that families experienced attentive, individual service rather than an impersonal process. Staff members mentioned across reviews include Nicole Davis, Keith, and Jason.

• "Nicole Davis was absolutely amazing… At the most difficult time in our lives, she brought us comfort and guided us each step of the way." — Luz Riveravx
• "Not at ANY time did we feel as though Nicole was 'just doing her job' because she was so professional, compassionate, and caring." — Stephen (Ashton/Hutchins family)
• "A special thank‑you to Nicole, Keith, and Jason for their support, guidance, and attention to detail." — Opie Villanueva

2. Anticipatory and proactive service Several reviewers describe staff as staying "a step ahead" and handling logistical complexity — including tight timelines and interstate arrangements — without placing burden on the family.

• "Nicole is compassionate, professional, and truly takes charge in the best way—anticipating needs we didn't know we had." — MaryKate Patterson
• "They took care of everything so that we didn't have to worry. Both my parents were flown home to NH… and they took care of the flights too!" — Diane Roy

3. Repeat-family trust At least one reviewer (Diane Roy) notes that both of her parents were served by this funeral home over time, suggesting sustained family confidence in the provider.

Notable Negative Reviews or Complaint Patterns

No negative reviews or complaint patterns were present in the data provided. The BBB links returned in the source data do not resolve to a specific listing for this location. Families may wish to check the BBB's Foundation Partners Group profile — the parent company — for any complaints filed at the corporate level.

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Ownership

Oak Ridge Funeral Care – Winter Haven was established in 2001 by David Lane Holt as an independent, locally owned funeral home and crematory. The business has since been acquired by Foundation Partners Group (FPG), a private equity–backed funeral home consolidator headquartered in Florida. FPG is privately held (not publicly traded) and owns numerous funeral home brands across multiple states, including Oak Ridge Funeral Care as a named brand within its portfolio.

Families should be aware that while day-to-day operations and local staff often remain consistent following acquisition, pricing structures, policies, and management oversight are set at the corporate level. The Yelp listing continues to describe the business as "locally owned and operated," language that predates or does not reflect the FPG acquisition; families should confirm the current ownership structure directly with the facility.

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Accreditations

No BBB accreditation or rating specific to this Winter Haven location was confirmed in the available data. The BBB's profile for Foundation Partners Group lists Oak Ridge Funeral Care among its affiliated businesses. No specific professional memberships (e.g., NFDA, SFDA) or state licensing details were present in the provided data.

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Conclusion

Oak Ridge Funeral Care – Winter Haven presents as a mid-range to premium-positioned provider in the Winter Haven market, with a strong service reputation built around attentive, individually named staff and the operational convenience of an on-site crematory. Its 4.9/5 Google rating across nearly 200 reviews is a meaningful signal of consistent family satisfaction. The primary concern worth noting for prospective families is corporate ownership under Foundation Partners Group — a factor that can influence pricing transparency and whether published values (like "locally owned") remain accurate; families are encouraged to request the General Price List upfront and verify current ownership before making arrangements.