Two years ago this establishment had the audacity to charge us for services that had been prepaid. My father prepaid for everything to include flowers. We paid for preparation of the body in NC and my father to be flown to BG funeral home. In Florida. All they needed to do was pick up the body. T…

VERY expensive to have your family member here, and to have another party next door constantly LAUGHING, talking nonsense in the middle of the hallway (not in their room). Spoke to the manger to politely ask to keep it down or at least to stop laughing as we are trying to grieve. The manger had NO p…

I would rate zero stars if I could after the treatment we received when we visited the Hialeah location. We met the funeral director who in our darkest moment treated us with disrespect and lack of empathy. We understand each funeral place has guidelines relating to covid however to the point of ra…

My parents brought a package for themselves and my grandmother few years back. My grandmother died on 11/20/19. My parents before paid off my grandmother's package $4,066. The package included viewing at their funeral home. The place looks disgusting. So we decided to have the viewing at our church.…

Where do I begin, very dissatisfied with service. Very little compassion, when we were having a service for my mother the easel holding her photograph with frame fell to the floor braking the frame, when I approached one of the staff in the office I had to wake them up mind you this was only 8pm. On…