Wilson & Kratzer Mortuaries Chapel of the Mission Bells in San Pablo is part of Carriage Services, one of the largest corporate funeral home chains in the country, though the location has maintained a consistent local staff. Reviewers frequently mention staff members by name — particularly Celina and Sylvester — and describe them as compassionate, patient, and transparent about costs, suggesting a personal touch that isn't always associated with corporate-owned homes. The funeral home holds a 4.5-star rating across 40 Google reviews, with families praising the staff's willingness to accommodate different cultural and religious traditions, including Buddhist ceremonies. One notable concern appears in the reviews: a family who chose direct cremation reported a significant delay — their loved one was not cremated for over a month after passing, well beyond the timeframe they had been given — which is worth discussing directly with the funeral home before making a decision.