I am so sorry to say that I had the worst experience at Direct Cremation. Elena is the lady that I talked to and she had no compasion, pacience or sensibility to talk to us. This is a really sad experience that people gpthrough, and she was sometimes rude. I had passed expirences with other cremat…

It is never easy going through this process, so I am extremely grateful to Rachel for her kindness in explaining everything to me. She has been so helpful in speeding the process along and handling our case with care.

At one of the worst times of your life, these guys will manage to make it a lot worse. Their front-person, Rachael, has the sensitivity of a public toilet seat. PLEASE, PLEASE GO SOMEPLACE ELSE.

My ex partner passed and his family asked me to handle the services and cremation as they were out of state and not able to make a trip from the east coast to the west coast. I called and found as much information as possible. Gave the information to the family and they chose direct cremation. It se…

DO NOT USE THIS COMPANY. HORRIBLE customer service. I asked ONE question about the cremation services and what's involved, and the representative went on a RANT about how I "know nothing about cremation services" (no duh) and that I need to know everything before calling in. I lost my father, and …