0 Stars PLEASE READ- I have never seen such INEPTITUDE from a company whose sole mission is to provide compassionate, sensitive, comforting services to grieving families in their time of greatest need and vulnerability. Jones staff actually added an immense level of stress and tension to our loss. O…

Visited during open hours for pre-need service for terminally ill family member. There is no receptionist. I received cards to call back, personally spoke to woman who told me person would be contacting me. It’s been weeks and no call. They need to do better for grieving people.

On Friday September 30, 2022, Jones Mortuary provided a poor model of customer service, for my sister-in-law for her homegoing. Even though it may have been accepted by others, Jones should have advised to have a close casket. The presentation of the body was very poorly done. It looked nothing lik…

I will be forever grateful to Jones Mortuary. In 2003, when we lived in Palo Alto, I lost a baby while being five months pregnant. It was something internal with the cord, so the baby could not be saved. Of course we were heartbroken, as this was supposed to be our second child. I went into the hosp…

The best Mortuary in the Palo Alto. Super friendly staff. Reasonable Prices. It was big enough to our needs for my older brother's funeral. Had no problem with anything. Highly Recommend.