ANGELICA DROPPED MY GREAT GRANDMA'S REMAINS RIGHT IN FRONT OF ME. I WAS SO DISTRAUGHT, THEN SHE SAID IT'S OKAY AND BROUGHT OUT A VACUUM???????????????? WHEN MY GREAT GRANDPA GOES, I WILL NOT BE RETURNING.

Angelica is the most unprofessional, with cold affect for someone working at a mortuary. I called and she answered the phone “hello”. No formal geeeting to assure me I called American cremation. I asked if I called the services and she just said “yes”. She was cold and short, so I asked if she had t…

Angelica at American Cremation in Carlsbad Ca is and was amazing to work with. She is knowledgeable, compassionate, and kind. Customer Service is key and she was a blessing to me and my mom. Processing was smooth even thought it had to be expedited due to the timeframe I had left to be in California…

The phone representative was very unfriendly and showed zero sympathy during an emotional time for my family. I wouldn't recommend this place to anyone. If you respect your deceased loved ones, go somewhere else.

Although nearly 4 years ago, I just mentioned the paperweight (with my mom's ashes) they suggested to someone. It was a brilliant idea! The gal there was absolutely wonderful and made a most difficult situation tolerable. Thank you.