Swan Burial & Cremation — Consumer Profile

Tucson, AZ

Swan Burial & Cremation is an independently owned, family-operated cremation and burial provider in Tucson, Arizona, formerly known as Hudgel-Swan Funeral Home, and one of the few remaining independent mortuaries in the city. The funeral home has been family owned and operated since 1964 and holds a 4.6/5 rating on Google across 57 reviews. A notable operational distinction is that the facility owns and operates two on-site crematories, giving families direct oversight of the cremation process rather than relying on a third-party contractor.

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Locations

Address	1335 S Swan Rd, Tucson, AZ 85711
Phone	(520) 747-2525
Hours	Open 24 hours, 7 days a week
Website	swanfuneral.com

This is the provider's single location and serves as the primary facility. According to Yelp, the chapel seats approximately 100 people, and the facility is described as a full-service funeral home with two crematories on-site.

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Services

Swan Burial & Cremation offers a range of services as listed on their website:

• Cremation Services — including direct cremation and cremation with memorial options
• Burial Services — traditional full-service burial arrangements
• Veterans Services — staff with demonstrated familiarity with veterans' benefits (noted in multiple reviews)
• Personalization — customized memorial experiences
• Packages — bundled service options (see Pricing section)
• Pre-Planning — online pre-planning form, pre-planning checklist, and supporting resources; the provider describes this as informational in scope
• Grief and Hospice Resources — links to external grief support and hospice guidance
• Obituary Listings — published through the funeral home's website

Notable capability: Two crematories are owned and operated on-site, which is relatively uncommon among smaller independent providers and means cremations are performed in-house rather than transported to a third party.

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Pricing

Specific General Price List (GPL) figures were not available in the provided data. The Swan Burial & Cremation website states that complete itemized pricing is available in their GPL and that families may choose only the services they desire. The homepage explicitly highlights "transparent pricing" as a core value, and one reviewer specifically noted "no price surprises."

Bundled package options are referenced on the website's packages page, but line-item pricing was not accessible for this profile. Families are encouraged to request the GPL directly by phone at (520) 747-2525, as funeral homes are required by the FTC Funeral Rule to provide it upon request.

Note: Without GPL data, no pricing tables can be presented here. If pricing transparency is a priority, ask staff to email or mail the GPL before your first in-person meeting.

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Reviews

Swan Burial & Cremation holds a 4.6/5 rating on Google based on 57 reviews, and has 12 reviews on Yelp.

Positive Themes

1. Compassionate, personalized staff interaction Multiple reviewers highlight the human quality of their experience at a vulnerable moment. Robin Locke wrote: "Brian Hudgel worked with my mother and me and took us through the paperwork and decisions that needed to be made with compassion, kindness, and grace." Ashley Danforth similarly noted that Brian Hudgel "made us feel at ease and informed us on how he could help."

2. Pricing transparency and no surprises Donna J. Davis noted that "their prices are comparable (and no price surprises) but their service is exceptional," reinforcing the provider's own emphasis on transparent pricing.

3. Veterans benefits knowledge Anne Cable specifically cited Brian Hudgel's guidance on veterans benefits: "He was kind, compassionate, and knowledgeable in what decisions I needed to make, even what Veteran benefits would be available for my husband."

Staff mentioned by name in reviews: Brian Hudgel and Warren are both cited by multiple reviewers for attentive, professional service.

Negative Reviews or Concerns

No specific negative reviews or complaint patterns were present in the data provided. The review volume (57 on Google, 12 on Yelp) is modest, which limits the statistical picture. Families may wish to read recent reviews directly on Google and Yelp before making a decision.

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Ownership

Swan Burial & Cremation is independently owned and operated. According to Yelp, the business has been family owned and operated since 1964. The provider formerly operated under the name Hudgel-Swan Funeral Home, as noted on its About Us page. The Hudgel family name appears consistently across reviews and in the business's prior legal name, suggesting continued family involvement in day-to-day operations. The provider is not affiliated with any corporate funeral chain and is described by at least one reviewer as one of only two independent local mortuaries remaining in Tucson.

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Accreditations

The BBB profile lists the business under its former name (Hudgel's Swan Funeral Home, Inc.) and indicates it is not BBB accredited. No BBB rating, complaint history, or resolution data was available in the provided information. Families who use BBB status as a screening criterion should check the profile directly for the most current information.

No data was available regarding professional association memberships (e.g., NFDA, ICCFA) or state licensing specifics.

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Conclusion

Swan Burial & Cremation occupies a mid-range position in the Tucson funeral market, distinguishing itself through independent, family ownership dating to 1964, on-site cremation infrastructure, and consistently well-reviewed personal service. The explicit commitment to transparent pricing and the absence of complaint patterns in available reviews are meaningful positives for families navigating arrangements under stress. The one area worth monitoring is the lack of BBB accreditation and the relatively small review volume — families should request the GPL upfront and read current third-party reviews on Google and Yelp to supplement this profile.