Neptune Society — Tucson, AZ
Neptune Society is a cremation-focused provider operating in Tucson, AZ, part of a nationally established cremation brand founded in 1973 that emphasizes affordable pre-planned and at-need cremation services. The Tucson location holds a 4.8/5 rating across 441 Google reviews, reflecting consistently high customer satisfaction. The provider markets itself on affordability and a streamlined process, with a particular focus on cremation pre-planning. Specific pricing is not publicly listed on their website, and no General Price List data was available for this profile.
Locations
| Detail | Info |
|---|---|
| Address | 6781 N. Thornydale Rd, Suite 253, Tucson, AZ 85741 |
| Phone | (520) 369-4070 |
| Hours | Open 24 hours, 7 days a week |
| Type | Cremation services office |
The Tucson office is listed as a suite within a commercial building rather than a traditional funeral home facility. This is consistent with Neptune Society's model as a cremation-only provider; families should not expect a chapel, visitation rooms, or on-site crematory at this location. A secondary address — 103 W. Grant Rd., Suite 111, Tucson, AZ 85705 — appears in the Greater Oro Valley Chamber of Commerce directory with a different phone number, (520) 624-2726, though it is unclear whether this location is currently active. Families should confirm the correct service address when making contact.
Services
Neptune Society – Tucson offers cremation services as its primary and essentially exclusive offering. The provider does not appear to offer traditional burial, embalming, or graveside services. Specific services mentioned across the provider's website and reviews include:
- Direct cremation (at-need)
- Pre-planned cremation arrangements — described as a core strength; families can lock in arrangements and pricing in advance
- Celebration of Life planning resources
- Veterans cremation planning — listed as a dedicated service on the website
- Grief support resources — including a "12 Weeks of Peace" program listed on the site
- Obituary services — an obituary section is available on the provider website
- 24/7 availability for death reporting and initial calls
Reviewers note that the provider supplies a container for cremated remains and thank-you notes for families. No on-site crematory, owned cemetery, or burial services are mentioned in available data.
Pricing
No General Price List (GPL) data was available for this profile, and specific pricing is not published on the Neptune Society – Tucson website. The provider markets itself as offering "affordable cremation," but families will need to contact the office directly at (520) 369-4070 to obtain itemized pricing. Funeralocity lists Neptune Society – Tucson as a point of comparison in the local market, but no specific price figures were available from that source at the time of this profile.
Note for consumers: Under the FTC Funeral Rule, Neptune Society is required to provide a General Price List upon request, either in person or by phone. Families are encouraged to request this list before committing to any arrangement.
Reviews
Neptune Society – Tucson holds a 4.8/5 rating based on 441 Google reviews and is also reviewed on Yelp (22 reviews) and Facebook.
Positive Themes
1. Ease and reliability of pre-planned arrangements Multiple reviewers describe pre-planning with Neptune Society as significantly reducing stress for surviving family members. One reviewer, Marcia Koshollek, noted that her family had been members for 25 years before needing the service: "We signed up for Neptune 25 years ago when we moved to AZ. We are so glad that we did so." Leslie Carlson echoed this: "It was one phone call and everything was handled — timely, with compassion and respect... absolutely seamless from start to finish."
2. Compassionate and attentive staff Reviewers frequently describe feeling heard and supported during a difficult time. Marsha Drozdoff specifically called out a staff member named Angela: "Angela was amazing and even offered to play the mantra Nam Myoho Renge Kyo that my husband practiced for over 52 years." The attentiveness to individual cultural and personal preferences was a recurring note.
3. Prompt response and communication Deb Fagan noted the provider arrived within 90 minutes despite being over 30 miles away: "Communication was excellent and they expressed sincere sympathy." Tammy Cameron similarly praised promptness and kept-informed communication throughout the process.
Concerns and Complaints
The available review data for the Tucson location is overwhelmingly positive, with no notable complaint patterns identified in the Google or Yelp reviews provided. However, the BBB profile for Neptune Society's Florida corporate entity includes complaints referencing unwanted solicitation contact and at least one mention of fraud-related litigation in multiple states. It is not confirmed whether these complaints involve the Tucson location specifically, but families considering pre-need contracts with any Neptune Society location may wish to review these records and ask questions about contract terms, cancellation policies, and fund portability before signing.
Ownership
The Neptune Society website and the provider data for this location describe it as independently owned. However, the Neptune Society brand itself has a more complex corporate history. According to Wikipedia, Neptune Society, Inc. was established in 1973 and incorporated in 1985; its sibling companies include Trident Society and National Cremation. Consumers should be aware that individual Neptune Society locations may operate under franchise or licensing arrangements with the national brand, and the relationship between "independently owned" local offices and the broader Neptune Society corporate structure is worth clarifying directly with the Tucson office before entering into any pre-need contract.
Accreditations
- BBB (Tucson): BBB Accredited since October 2, 2007
- Chamber of Commerce: Listed as a member of the Greater Oro Valley Chamber of Commerce
- No specific professional memberships (e.g., NFDA, ICCFA), awards, or state licensing details were available in the data provided for this profile.
Conclusion
Neptune Society – Tucson is a well-reviewed cremation specialist that positions itself in the budget-to-mid-range segment of the Tucson market, with a particular strength in pre-planned cremation arrangements. Families who want a low-friction, affordable cremation process — especially those who have pre-arranged — consistently report positive experiences with timely service and compassionate staff. The primary areas worth monitoring before committing are the lack of publicly available pricing (consumers should request a full GPL), the need to clarify the exact nature of the "independent" ownership relationship with the national Neptune Society brand, and the complaint history at the national corporate level related to solicitation practices and contract terms.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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