Evergreen Mortuary, Cemetery and Crematory is a corporate-owned, full-service funeral home, cemetery, and crematory in Tucson, AZ, with roots dating to 1907 and now operating under NorthStar Memorial Group. The facility holds a 4.7/5 rating on Google based on 143 reviews, reflecting consistently strong satisfaction scores. As one of Tucson's few providers with an on-site crematory and an owned cemetery on the same campus, it offers a wider range of end-to-end services than most independent competitors in the area.
Locations
Evergreen Mortuary and Crematory (Primary/Flagship) 3015 North Oracle Road, Tucson, AZ 85705 📞 (520) 257-4831 Hours: Open 24 hours, 7 days a week
The Oracle Road campus also includes Evergreen Cemetery, making it one of Tucson's few combined mortuaries, crematories, and cemeteries on a single property. The provider's website lists both the mortuary/crematory and the cemetery as distinct but co-located facilities.
Services
According to the provider's website, Evergreen offers the following services:
- Cremation — including direct cremation and cremation with services
- Burial — traditional ground burial utilizing the on-site Evergreen Cemetery
- Funeral & Memorial Services — full funeral services, viewing, and celebration-of-life options
- Signature Services — a branded service tier described on the website
- Veteran Services — dedicated support and resources for veteran families
- Online Funerals — virtual service options listed as a distinct offering
- Pre-Planning — online pre-need purchase available; the site includes planning FAQs, a free planning guide, and free webinars
- Grief & Healing Resources — guides and support materials provided through the website
- Flowers & Gifts — an integrated shop for flowers, gift baskets, memorial jewelry, and other remembrance items
Notable capabilities: Evergreen operates an on-site crematory and owns the adjacent Evergreen Cemetery, allowing families to manage cremation, burial, and memorial services entirely within one provider relationship.
Pricing
No General Price List (GPL) data was available in the source material for this profile. Families are encouraged to request a written GPL directly from the funeral home — all funeral providers are required by the FTC Funeral Rule to provide one upon request, in person or by phone.
For general comparison context, third-party listing site Ever Loved carries a profile for Evergreen where additional pricing details may be posted or updated over time.
Reviews
Evergreen holds a 4.7/5 rating on Google across 143 reviews. Additional reviewer commentary appears on Ever Loved and Facebook.
Positive Themes
1. Compassionate, individualized staff attention Multiple reviewers single out specific staff members by name as central to their positive experience. Reviewers JD Holt, James Hagenberger, and Stacia Hagenberger all specifically praised Lisa and Mark for their attentiveness and emotional support. Reviewer k santi credited Doug with accommodating a last-minute in-person viewing request for a family member out of state. The Guido family highlighted Yolictza (Yoli) Almada, a family service advisor, for her patience and efficiency in making rapid arrangements.
According to Wanderlog's aggregated review summary, additional staff members praised across reviews include Jennifer Hampton, Trena McSwain, Amanda Guerra, and Seth, suggesting the positive staff experience extends across multiple team members rather than isolated to a few individuals.
2. Professionalism and smooth process management Reviewers across multiple platforms consistently describe the arrangement process as well-organized and handled with minimal burden to grieving families. Phrases like "every detail was handled smoothly" and "made a difficult process much easier" recur in the review record.
3. Accessibility and responsiveness Several reviewers note that staff were available to answer questions, accommodate unusual requests, and provide guidance under time pressure — consistent with the facility's advertised 24/7 availability.
Notable Negative Reviews or Complaints
No specific negative reviews or complaint patterns were identified in the data provided for this profile. Families may wish to check the BBB profile directly for any filed complaints, which are tracked separately from star ratings.
Ownership
Evergreen Mortuary, Cemetery and Crematory is corporately owned by NorthStar Memorial Group, a privately held consolidator of funeral homes and cemeteries operating across the United States. NorthStar is not publicly traded.
The facility was founded in 1907 as a community cemetery on the outskirts of what was then a smaller Tucson. It is one of Tucson's oldest continuously operating funeral service providers. The specific date and circumstances of NorthStar's acquisition of the property are not reflected in the available data.
Families considering corporate-owned providers should be aware that pricing, staffing, and service standards may be set at a regional or national level rather than entirely by local management, and that ownership or operational policies could change over time.
Accreditations
- BBB: Evergreen received the Better Business Bureau's Torch Award for Marketplace Ethics in 2007, a recognition for ethical business practices. Current BBB accreditation status and any complaint history can be verified directly on the BBB profile page.
- Professional memberships and state licensing data were not available in the source material for this profile.
Conclusion
Evergreen Mortuary, Cemetery and Crematory occupies a mid-to-premium position in the Tucson market, supported by over a century of local history, strong and consistent customer reviews, and a rare combination of on-site crematory and owned cemetery. Its primary strengths are staff responsiveness and the convenience of full-service, single-location arrangements for cremation, burial, and memorial needs. Families should be aware that it operates under corporate ownership (NorthStar Memorial Group), and because no GPL pricing data was available for this profile, requesting a detailed written price list before making arrangements is strongly advisable.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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