East Lawn Palms Mortuary & Cemetery — Consumer Profile
East Lawn Palms Mortuary & Cemetery is a corporate-owned, full-service funeral home and cemetery operated by Service Corporation International (SCI) under the Dignity Memorial brand, located at 5801 E Grant Rd in Tucson, AZ. The facility holds a 4.7/5 rating across 280 Google reviews, reflecting consistently strong family satisfaction. Direct cremation starts at $2,340 and traditional burial averages $4,268 based on the June 2024 General Price List, positioning the facility in the mid-to-upper range for the Tucson market. The combined mortuary and cemetery operation means families can handle burial arrangements — including interment — without coordinating with a separate third party.
Locations
| Detail | Information |
|---|---|
| Address | 5801 E Grant Rd, Tucson, AZ 85712 |
| Phone | (520) 885-6741 |
| Hours | Monday–Friday: 8:00 AM – 5:00 PM (24/7 availability for immediate needs is standard for SCI locations; confirm by phone) |
| Facility Type | Combined funeral home and cemetery |
This is the single Tucson location listed under the Dignity Memorial network. The on-site cemetery allows for coordinated burial and interment services. The facility offers multiple venue tiers for services, ranging from a medium-capacity chapel to exclusive use of the entire facility.
Services
East Lawn Palms offers a broad range of services as detailed on its Dignity Memorial profile:
- Cremation — Direct cremation, cremation with memorial service, and cremation with graveside committal
- Burial — Immediate burial and full traditional burial with viewing, funeral service, and interment; on-site cemetery eliminates the need for a separate burial coordinator
- Memorial & Celebration of Life — Venue options ranging from medium to full-facility exclusive use; catered receptions available ($695); celebrant services available ($495)
- Veterans Services — Veterans planning is listed as a service category on the website
- Religious & Cultural Traditions — Jewish-specific services noted (In-House Shomer at $295; Dignity Jewish acknowledgment cards and register books); religious and cultural traditions listed as a service category
- Pre-Planning — Online purchase of pre-need arrangements is available; appointment scheduling and a free planning guide are offered through the website
- Memorial Keepsakes — Extensive add-on options including cremation jewelry, memory glass, personalized prints, memorial diamonds ($3,499–$16,000), and spaceflight services (Earth Rise at $2,495 through Luna/Voyager at $12,500)
- Grief Support — A curated grief library is referenced on the website
Pricing
Source: General Price List effective June 13, 2024, via East Lawn Palms / Dignity Memorial.
Note: The Basic Services of Funeral Director and Staff fee ($2,980) is a required, non-declinable charge added to virtually all arrangements.
Core Service Fees
| Service | Price |
|---|---|
| Basic Services of Funeral Director and Staff (required) | $2,980 |
| Embalming | $945 |
| Dressing, Casketing & Cosmetizing | $225 |
| Bathing and Handling of Unembalmed Deceased | $350 |
| Refrigeration | $595 |
| Additional Day of Refrigeration | $50 |
| Special Care for Autopsied Cases | $295 |
| In-House Shomer | $295 |
| Hairdresser | $50 |
Transportation
| Service | Price |
|---|---|
| Transfer of Remains from Place of Death to Funeral Home | $645 |
| Funeral Vehicle (Hearse) | $245 |
| Limousine | $495 |
| Service Vehicle | $245 |
| Transfer to/from Airport | $195 |
| Transfer to/from Crematory | $175 |
| Transfer to/from Autopsy and Return | $165 |
Facilities & Staff
| Service | Price |
|---|---|
| Venue & Staff for Visitation (Up to 4 Hours) | $395 |
| Use of Facilities & Staff for Visitation (1–12 Hours) | $695 |
| Standard Venue & Staff for Funeral/Memorial (Medium) | $895 |
| Premium Venue & Staff for Funeral/Memorial (Large) | $1,195 |
| Signature Exclusive Venue & Staff (Entire Facility) | $3,995 |
| Off-Site Venue & Staff for Funeral | $1,195 |
| Equipment and Staff for Graveside Service | $895 |
| Memorial Service Without Remains (On-Site) | $1,495 |
| Reception Room | $895 |
| Additional Charge – Evening Service | $235 |
| Additional Charge – Weekend | $895 |
| Additional Charge – Holiday | $1,595 |
| Private Family Moment (Minimal Preparation) | $350 |
| Staff Services for Urn Committal | $295 |
Direct Cremation Packages
| Package | Price |
|---|---|
| Direct Cremation — Container Provided by Purchaser | $2,340 |
| Direct Cremation with Cardboard Cremation Container | $2,515 |
| Direct Cremation with Trayview Container | $2,735 |
| Direct Cremation with Stratus (MDF Container) | $2,790 |
| Direct Cremation with Pacific Pine Casket | $3,535 |
| Direct Cremation with Casket from Facility (plus casket cost) | $2,340 + casket |
| Range | $2,340 – $7,435 |
The facility's average direct cremation cost is reported at $2,709.
Immediate Burial Packages
| Package | Price |
|---|---|
| Immediate Burial — Container Provided by Purchaser | $3,870 |
| Immediate Burial with Minimum Casket | $5,065 |
| Immediate Burial with Casket from Facility (plus casket cost) | $3,870 + casket |
| Range | $3,870 – $14,365 |
The facility's average traditional burial cost is reported at $4,268.
Merchandise
| Category | Price Range |
|---|---|
| Caskets | $1,195 – $10,495 |
| Outer Burial Containers | $1,195 – $5,795 |
| Rental Casket | $1,000 |
| Urns | $95 – $1,295 |
| Flag Cases | $64.95 – $274.95 |
| Memorial Diamonds | $3,499 – $16,000 |
| Spaceflight (Earth Rise) | $2,495 |
| Spaceflight (Earth Orbit) | $4,995 |
| Spaceflight (Luna / Voyager) | $12,500 |
| Cremation Jewelry Bundle | $295 |
| Catered Receptions | $695 |
| Celebrant Service | $495 |
| Cremation Witnessing Fee | $395 |
| Cremation Expediting Fee | $395 |
| Crematory Fee | $225 |
| Scattering at Sea with Cenotaph | $3,495 |
| Estate Fraud Protection | $295 |
Reviews
East Lawn Palms holds a 4.7/5 rating from 280 Google reviewers, which is notably high for the funeral services category.
Positive Themes
1. Staff compassion and personal attention — Multiple reviewers specifically praise individual staff members by name. Robin is mentioned by two reviewers as especially attentive: Brie Runge wrote that Robin "has been a light through this darkness" while coordinating services from out of state, and Regina Kolaja noted that "our funeral director Robin went above and beyond." Christine Perez highlighted Clare B, along with team members Morgan, Sandy, LD, and Kathy, for "adding special touches to celebrate my father's and mom's life."
2. Meaningful personal touches — Several families describe moments that exceeded their expectations. Wendy Palant noted that staff "went above and beyond when presenting me with my Mother's ashes" in a way she had "never heard of anyone else experiencing," describing it as "a very special touch."
3. Accommodation of out-of-state and complex arrangements — Reviewers reference successful coordination of services across geographic distances and multi-person arrangements (e.g., handling both a father's funeral and a mother's interment in the same visit).
Notable Negative Reviews
One low-rated review raises a concern that warrants attention. Julie McCord (1/5) reported that her grandfather was buried at East Lawn Palms over a year prior and had still not received a headstone marker. She wrote: "We have been told it was lost or still in transit. I find that beyond unacceptable. You are no longer taking my 93 year old grandmother's calls. No reason, no response, and absolutely no resolution this far." She indicated intent to escalate to local media. This review describes a failure in post-service follow-through on cemetery property, specifically around marker installation — a concern that is distinct from mortuary service quality but worth noting for families considering on-site burial.
Ownership
East Lawn Palms Mortuary & Cemetery is owned and operated by Service Corporation International (SCI), the largest publicly traded funeral services company in North America (NYSE: SCI). The facility operates under SCI's Dignity Memorial brand, which encompasses hundreds of funeral homes and cemeteries across the United States and Canada. Specific founding year and local ownership history for this particular location are not available in the provided data. Families should be aware that as a corporate-network location, pricing, service standards, and staff are subject to corporate policy and may differ in character from independently owned funeral homes.
Accreditations
No BBB profile was confirmed for this specific Tucson location in the available data. The BBB results returned in the search refer to unrelated businesses (an East Lawn Memorial Parks entity in Sacramento, CA, and Palm-branded locations in Las Vegas, NV) and do not apply here. Families seeking BBB accreditation status for this location should search directly at BBB.org.
As a Dignity Memorial affiliate, the location operates under SCI's network standards and benefits from the company's national pre-need transfer guarantees, which allow pre-planned arrangements to transfer to other Dignity Memorial locations if a family relocates.
Conclusion
East Lawn Palms Mortuary & Cemetery is a mid-to-upper-range funeral provider in Tucson, well-suited for families seeking a single-location solution for both mortuary and cemetery services, with above-average staff reviews and a wide range of customization options. The required $2,980 basic services fee means even simplified arrangements carry a meaningful baseline cost, and families on a tight budget may find more affordable options elsewhere in the Tucson market. The one notable concern in the public record — an unresolved headstone marker issue for a family buried on-site — suggests families considering cemetery property should ask specific questions about marker timelines and escalation contacts before finalizing burial arrangements.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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