Neptune Society — Tempe, AZ

Neptune Society is a cremation-focused provider operating out of Tempe, AZ, part of the nationally established Neptune Society brand founded in 1973, and is distinguished as one of the longest-running and largest pre-planned cremation services in the United States. The Tempe location holds a 4.8/5 rating across 732 Google reviews, reflecting consistently strong satisfaction among families who pre-planned their arrangements. The office markets itself specifically around affordable cremation and pre-need planning, with pricing details available by contacting the office directly. No General Price List (GPL) data was available for this profile.

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Locations

Primary Location: Neptune Society — Tempe/Phoenix 1634 S. Priest Drive, Suite 103, Tempe, AZ 85281 Phone: (480) 256-2772 Hours: Open 24 hours, 7 days a week

The office is a suite-based location rather than a traditional funeral home building. No on-site crematory or chapel facilities are mentioned in available data. The Facebook page notes the Phoenix-area office is staffed by three licensed funeral directors and a pre-need manager, with over fifty combined years of experience serving the greater Phoenix community.

A secondary address (1729 W. Greentree Drive, Suite 103, Tempe, AZ 85284) appears in some third-party listings but it is unclear from available data whether this represents a separate active location or a historical address.

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Services

Neptune Society's Tempe location concentrates primarily on cremation services and pre-need planning. Services referenced in available data include:

• Cremation services (at-need and pre-planned)
• Pre-need / pre-planning arrangements — the core offering, with consultants available to meet in-home or at the office
• Veterans cremation planning — specifically listed as a resource on the website
• Celebration of Life planning support
• Grief support resources, including an online "12 Weeks of Peace" program
• Obituary assistance
• Death certificate preparation

The website does not mention an on-site crematory, owned cemetery, or traditional burial services, despite burial being listed in the provider's category data. Families seeking burial, viewing, or graveside services should confirm availability directly with the office.

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Pricing

No General Price List (GPL) data was available for this profile, and specific pricing is not published on the Neptune Society website. Pricing is obtainable by contacting the office or scheduling a consultation. Third-party pricing aggregator Parting.com lists Neptune Society's Tempe location but specific price figures were not surfaced in available data.

Multiple reviewers characterize Neptune Society's pricing as competitive and a good value relative to what is included in their pre-need packages — though these assessments reflect individual perceptions rather than verified price comparisons. Families are encouraged to request an itemized price list, which all funeral providers are required by the FTC Funeral Rule to provide upon request.

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Reviews

Google: 4.8/5 — 732 reviews Yelp: 50 reviews (aggregate rating not confirmed in available data)

Positive Themes

1. Seamless pre-planned execution at time of need. Multiple reviewers specifically describe the relief of having pre-planned: one phone call at the time of death, with Neptune handling all logistics. Cheryl Berry writes: "All that was required on the day of his death was one phone call to them and all the details were handled promptly, professionally, and compassionately." Tim Hopkins echoes this: "They laid out the path for us and made a difficult process simple."

2. Named staff delivering low-pressure, informative consultations. Pre-planning consultants Charlie and Erik are mentioned by name across multiple reviews. Joel Cooney writes of Charlie: "He came fully prepared with lots of knowledge, examples, and information... there was absolutely no sales pressure." Greg Hoskins similarly notes Charlie was "very informative and patient."

3. Value perception in pre-need packages. Several reviewers who comparison-shopped describe Neptune's pricing as favorable relative to what is included. Joel Cooney states: "The amount of things that Neptune takes care of for the price... was an incredible deal and huge relief."

Notable Concerns

The BBB profile for the Tempe location shows Neptune Society is not BBB accredited in Arizona.

Third-party reviews surface a pattern of service execution complaints that is worth noting. A MapQuest review describes a complaint that went unresolved until the reviewer filed a formal complaint against Neptune Society, with the reviewer noting: "It was only resolved after I filed a complaint against Neptune Society" and characterizing the company's initial response as "cookie cutter." Separately, BBB complaint records for Neptune Society's Florida entity — which may not reflect the Tempe office directly — include a complaint alleging unwanted contact and referencing litigation against Neptune Society in multiple states for fraud.

One Trustpilot-referenced review noted that a local office manager did ultimately accept responsibility, apologize, and resolve the concern, suggesting management responsiveness to escalated complaints.

Families should note that these complaints involve a national brand, and the degree to which they reflect the Tempe office's practices specifically is not fully determinable from available data.

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Ownership

The identity data lists this location as independently owned; however, publicly available information — including Yelp Q&A for this location — states that "Neptune Society doesn't have franchises" and that Neptune Society is the largest provider of pre-planned cremation services in the United States. Neptune Society was founded in 1973, making it one of the oldest cremation service providers in the country.

Families should independently verify the current ownership structure of the Tempe location, as the relationship between the national Neptune Society brand and individual office ownership is not clearly resolved in available data. Neptune Society at the national level has historically operated as a corporate chain. Whether the Tempe office operates under direct corporate management or a licensed/affiliated arrangement is not confirmed here.

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Accreditations

• BBB (Tempe, AZ): Not accredited; BBB rating not confirmed in available data
• Tempe Chamber of Commerce: Listed as a member
• Licensed funeral directors: The Facebook page notes three licensed funeral directors on staff at the Phoenix-area office
• No NFDA, CANA, or other professional association memberships were confirmed in available data

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Conclusion

Neptune Society's Tempe office is best suited to families or individuals seeking affordable, pre-planned cremation services with a streamlined, low-stress process — it occupies the budget-to-mid-range segment of the local market and has a strong track record of satisfying families who arranged services in advance. Its primary strengths are the pre-need planning experience, attentive named consultants, and 24/7 availability. Families who need traditional burial, on-site services, or a full-service funeral home experience may find this office's scope limited, and those considering a pre-need purchase should request a written, itemized price list and clarify the terms of any pre-paid contract before committing.